The Ugandan Jobline

• Conduct system and equipment maintenance tasks, such as back-up
  system data and system protection, to ensure they are running effectively
  and enable easy and efficient use.
• Undertake basic monitoring and troubleshooting of server systems to
  ensure a consistent delivery of IT services to staff.
• Respond to basic queries about technology and systems to support the
  correct application of technology.
• Receive and inspect all incoming assets and report discrepancies in
  IT materials inventory to senior colleagues to ensure materials are
  effectively tracked.
• Perform basic beta testing and support the roll out of new versions
  of centrally supported software to ensure software is operational for WFP
  staff.
• Ensure information is up to date and accurate within inventories,
  databases, websites, and archives in order to support senior officers in
  managing these systems.
• With direction from senior colleagues, collate information to be
  included in standard material such as training documentation and web
  content, to contribute to the availability of information about services
  and products.
• Provide basic IT systems training to field staff.
• Provide telecommunications and power systems support to WFP staff
  including during food or cash distributions.
• Support the roll-out of power and IT telecommunications network
  infrastructure at WFP food distribution points and warehouses
• Follow set emergency response processes and procedures as required
  to provide support in enabling emergency food assistance needs to be met.

• The ideal candidate for the United Nations UN World Food Programme
  (WFP) Business Support Assistant (IT) job placement should hold a Diploma
  in any of the IT related disciplines
• Three years of experience in a busy IT environment supporting users
  by fulfilling their requests and troubleshooting issues on windows
  operating systems, email, printing and general office applications
  including applications in the cloud.
• Experience in supporting LAN and WAN IP networks.
• IT certification such as CCNA, MCSE preferred.
• Experience installing and supporting VSATs desired.
• Basic power systems and generator maintenance knowledge preferred
• Proficiency in both written and oral English.
• Academic or professional experience in computer science.
• Has experience resolving level 1 IT issues.

• Governance, Strategy and Architecture: Demonstrates awareness of overall IT
  governance structure and system architecture development to support the
  process and assist in design of interaction between systems
• Change Implementation, Project management, Planning and
  Optimization: Has basic
  understanding of project management principles to provide basic estimates
  on timing, resource utilisation and costs to facilitate the project
  planning process.
• Technical Expertise: Understands technical aspects of own job and applies them in a
  thorough and systematic manner to analyze customer’s technical issues and
  offer value adding advice and/or solutions.
• Service Management:
  Understands and follows the established standards and protocols for
  service excellence within own domain to maintain quality of delivery and
  high levels of customer satisfaction.
• Client Management:
  Demonstrates working understanding of existing hardware, software, servers
  and network management to resolve users’ routine problems using WFP’s
  established processes and tools.
• Procurement and Contract Management: Assists in the technology selection
  process by collating information on vendors and/or products for evaluation
  against criteria.

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