Telesales Team Leader Job Placement – aYo Uganda

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Job
Title:            Telesales Team Leader
Organization: aYo
Uganda
Duty Station: Kampala,
Uganda
About US:
aYo is a Micro
Insurance Company partnering with MTN to offer revolutionary Insurance
solutions. aYo brings you an easy way to get hospital cover for accidents (not
illness) and life cover. You can also add aYo Send with Care cover to the money
you send home through MTN Mobile Money.
Key Duties and Responsibilities: 
·        
Facilitate
direct sales by instructing team members to inform existing customers about new
products in and encouraging them to make sales.
·        
Follow
up customer complaints and inquire about their user experience of products
purchased, through various customer surveys and campaigns.
·        
Interact
closely with other team members in the course of work to ensure that everyone
is carried along and updated on work progress in order to achieve maximum
results
·        
Ensure
that customers are treated cordially and are held in high esteem in order to
make them patronize the company continuously
·        
Create
good relationship with team members and motivate them to put in their best to
work in order to achieve maximum results.
·        
Evaluate
sales records periodically to make balances and ensure that sales figures tally
are attained as per monthly target.
·        
Coach
team members on best sales skills and customer care approaches by transferring
expert knowledge to them to boost their skills
·        
Verifies
telesales results by measuring skills in use of scripts, product knowledge,
sales and service ability, greeting, diction, listening, etiquette, objection
handling, efficiency, and courteous close of call.
·        
Provides
feedback to telesales agents by monitoring calls; monitoring feedback for
external vendor programs; conducting monthly help sessions.
·        
Evaluates
telemarketing/telesales approaches by rating effectiveness of agents; providing
quality ratings; identifying training needs; developing training programs;
conducting training.
·        
Directs
quality initiatives by requiring adherence to quality assurance policies and
procedures; developing new models; implementing changes.
·        
Maintains
professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks;
benchmarking state-of-the-art practices; participating in professional
societies.
·        
Contributes
to team effort by accomplishing related results as needed.
·        
To use
quality monitoring data management system for compiling and tracking
performances at team and individual levels.
·        
To
coordinate and facilitate call calibration sessions for the organization
staffs.
·        
To
provide feedbacks to the team members.
·        
To
prepare and analyze internal and external quality reports and managing
performance management reviews.

Qualifications, Skills and Experience: 
·        
The
applicant for the Telesales Team leader job must hold a Bachelor’s degree in
any relevant discipline from a recognized university.
·        
Two
years of working experience in call Centre management.
·        
Excellent
oral, written and interpersonal communication skills.
·        
Exceptional
listening, analytical skills and report writing skills.
·        
Should
have intermediate knowledge/expertise with PC hardware and software (Word,
Excel and PowerPoint).
·        
Strong
knowledge of customer care/sales management processes and techniques.
·        
Should
have demonstrated ability to work well in a team environment.
·        
Should
be dedicated  and flexible to provide
exceptional service to the company
·        
Language
proficiency (Multi-Lingual).English and Luganda a must, any other additional
languages is an added advantage.
·        
Ability
to work under pressure.
·        
Ability
to make good sales decision
·        
Ability
to work in a busy and goal-oriented sales- driven environment.
·        
Positive
attitude towards the job and the environmental need.
·        
Exhibit
good marketing skills to make high sales
·        
Excellent
presentation skills to convince customers about new products
·        
Good
motivational skills to bring out the best in team member
How to Apply:
All suitably
qualified and interested candidates are encouraged to apply by sending their
updated CVs to info@ayo.co.ug.
Deadline: 3rd August 2018
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline



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