Job Title: Special Projects-Follow Up Field
Officer
Officer
Organisation: GiveDirectly
Duty Station: Kampala,
Uganda
Uganda
Reports to: Associate
Field Manager
Field Manager
Languages: English
and Lusoga
and Lusoga
About US:
GiveDirectly is an
international non-profit organization that currently operating in Kenya and
Uganda that aims to help people living in extreme poverty by making
unconditional cash transfers to them via mobile phone. GiveDirectly is driving
a re-evaluation of the norms underlying international philanthropy with a
provocative model: we deliver donations directly to the extreme poor and let
them decide what to do with them. This approach builds on two converging
trends: the rapid spread of electronic last-mile payments solutions in emerging
markets, and the large body of experimental evidence showing that direct
transfers are as or more cost-effective at reducing poverty than traditional,
top-down approaches. GiveDirectly’s field operations utilize
state-of-the-art technologies and business processes to deliver transfers
securely, efficiently, and transparently. Our unorthodox approach –
allowing the poor, and not the donor, to choose where they invest – has
prompted debate in the popular press and among policy makers.
international non-profit organization that currently operating in Kenya and
Uganda that aims to help people living in extreme poverty by making
unconditional cash transfers to them via mobile phone. GiveDirectly is driving
a re-evaluation of the norms underlying international philanthropy with a
provocative model: we deliver donations directly to the extreme poor and let
them decide what to do with them. This approach builds on two converging
trends: the rapid spread of electronic last-mile payments solutions in emerging
markets, and the large body of experimental evidence showing that direct
transfers are as or more cost-effective at reducing poverty than traditional,
top-down approaches. GiveDirectly’s field operations utilize
state-of-the-art technologies and business processes to deliver transfers
securely, efficiently, and transparently. Our unorthodox approach –
allowing the poor, and not the donor, to choose where they invest – has
prompted debate in the popular press and among policy makers.
Job Summary: The Special Projects-Follow Up Field Officer is the front-line of
interaction with recipients after they have received their transfers. They answer
the hotline and resolve recipient’s questions and problems, and call recipients
to administer follow up surveys, collecting data for the improvement of the
program.
interaction with recipients after they have received their transfers. They answer
the hotline and resolve recipient’s questions and problems, and call recipients
to administer follow up surveys, collecting data for the improvement of the
program.
Key Duties and Responsibilities: The Follow Up Field Officer responsibilities
include, but are not limited to, the following duties:
include, but are not limited to, the following duties:
·
Follow up surveys: call (and sometimes visit) recipients
to administer surveys over the phone, to collect data used to improve the
program and uncover any recipient problems.
Follow up surveys: call (and sometimes visit) recipients
to administer surveys over the phone, to collect data used to improve the
program and uncover any recipient problems.
·
Hotline calls: answer the phone as recipients call in
with questions or concerns, answering their questions and escalating any
problems as necessary.
Hotline calls: answer the phone as recipients call in
with questions or concerns, answering their questions and escalating any
problems as necessary.
·
Registration problem resolution: call the recipients who have not
registered with MTN-mobile money or who have registered with the wrong name(s),
and advise them on how to register
Registration problem resolution: call the recipients who have not
registered with MTN-mobile money or who have registered with the wrong name(s),
and advise them on how to register
·
Adverse Events Resolution: assist / advise recipients who have
reported problems related to the program and escalate any problems as
necessary.
Adverse Events Resolution: assist / advise recipients who have
reported problems related to the program and escalate any problems as
necessary.
·
Follow-Up
Field Officers will participate in these activities to varying degrees
depending on the organization’s needs. Follow-Up Field Officers may rotate
through these responsibilities in order to foster professional development and
growth.
Follow-Up
Field Officers will participate in these activities to varying degrees
depending on the organization’s needs. Follow-Up Field Officers may rotate
through these responsibilities in order to foster professional development and
growth.
Qualifications, Skills and Experience:
·
The
ideal candidate for the GiveDirectly Special Projects-Follow Up Field Officer job
opportunity must hold a Diploma. Possession of a Degree in a relevant field is
an added advantage.
The
ideal candidate for the GiveDirectly Special Projects-Follow Up Field Officer job
opportunity must hold a Diploma. Possession of a Degree in a relevant field is
an added advantage.
·
One to
two years of previous working experience in the field with preference to
vulnerable communities
One to
two years of previous working experience in the field with preference to
vulnerable communities
·
Demonstrated
ability to conduct and support recipient surveys and associated processes
Demonstrated
ability to conduct and support recipient surveys and associated processes
·
Must
possess work/language proficiency in English and Lusoga.
Must
possess work/language proficiency in English and Lusoga.
·
Computer
and mobile device data entry knowledge and skills and good typing skills
Computer
and mobile device data entry knowledge and skills and good typing skills
·
Excellent
communication skills and the ability to represent the organization effectively
to external parties.
Excellent
communication skills and the ability to represent the organization effectively
to external parties.
·
Proven
ability to exercise patience and good judgment in resolving recipient problems
Proven
ability to exercise patience and good judgment in resolving recipient problems
·
Particularly
skilled with interpersonal skills with high empathy, honesty, and integrity
Particularly
skilled with interpersonal skills with high empathy, honesty, and integrity
·
Must be
able to work in and within teams
Must be
able to work in and within teams
·
Possess
high-quality problem solving, work ethic and a strong commitment to
GiveDirectly’s mission and model.
Possess
high-quality problem solving, work ethic and a strong commitment to
GiveDirectly’s mission and model.
·
Good
time-management skills
Good
time-management skills
How to Apply:
All suitably
qualified and interested candidates are encouraged to apply online at the web
link below.
qualified and interested candidates are encouraged to apply online at the web
link below.
NB: Applicants
are encouraged to apply early, as applications will be reviewed on a ROLLING
BASIS. GiveDirectly does not request for any form of payment from an applicant.
are encouraged to apply early, as applications will be reviewed on a ROLLING
BASIS. GiveDirectly does not request for any form of payment from an applicant.
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