Organisation: Exquisite
Solution Limited (Telecom Company)
Solution Limited (Telecom Company)
Duty Station:
Kampala, Uganda
Kampala, Uganda
About US:
Exquisite Solution
Limited is a leading Business Process Outsourcing Company offering a wide scope
of professional services. Established in 2006 with offices in England and
across the region, we offer Human Resources Consulting and Payroll Management
Services, Admin Support Services, Executive Search, Corporate and Personal
Development Training, HR Compliance Audits, among others. We place top notch
candidates into permanent, contract, and interim positions. They would like to
recruit for a valuable client, a leading telecom company.
Limited is a leading Business Process Outsourcing Company offering a wide scope
of professional services. Established in 2006 with offices in England and
across the region, we offer Human Resources Consulting and Payroll Management
Services, Admin Support Services, Executive Search, Corporate and Personal
Development Training, HR Compliance Audits, among others. We place top notch
candidates into permanent, contract, and interim positions. They would like to
recruit for a valuable client, a leading telecom company.
Job Summary: The Call Centre Agents will be responsible for
answering incoming customer calls, utilizing company policies to solve customer
issues and directing calls to the managerial team when necessary.
answering incoming customer calls, utilizing company policies to solve customer
issues and directing calls to the managerial team when necessary.
Key Duties and Responsibilities:
·
The Call
Centre Agent will manage large amounts of inbound and outbound calls in a
timely manner
The Call
Centre Agent will manage large amounts of inbound and outbound calls in a
timely manner
·
Greeting
customers/visitors in a prompt and friendly fashion.
Greeting
customers/visitors in a prompt and friendly fashion.
·
Providing
outstanding service to customers/visitors.
Providing
outstanding service to customers/visitors.
·
Assisting
customers or callers by providing information, answering questions, and/or
directing calls/inquiries as necessary.
Assisting
customers or callers by providing information, answering questions, and/or
directing calls/inquiries as necessary.
·
The
Telecom The Call Centre Agent will be tasked with identifying and/or escalating
issues for resolution.
The
Telecom The Call Centre Agent will be tasked with identifying and/or escalating
issues for resolution.
·
Building
rapport with customers by displaying an engaging, kind, and helpful attitude.
Building
rapport with customers by displaying an engaging, kind, and helpful attitude.
·
Completing
calls or transactions in a manner that maintains quality and quantity.
Completing
calls or transactions in a manner that maintains quality and quantity.
·
Performing
data entry into a computer system, program, or database.
Performing
data entry into a computer system, program, or database.
·
Seize
opportunities to upsell products when they arise
Seize
opportunities to upsell products when they arise
·
Build
sustainable relationships and engage customers by taking the extra mile
Build
sustainable relationships and engage customers by taking the extra mile
·
Meet
personal/team qualitative and quantitative targets
Meet
personal/team qualitative and quantitative targets
Qualifications, Skills and Experience:
·
The Call
Centre Agent MUST be fluent in one of the following language combinations;
The Call
Centre Agent MUST be fluent in one of the following language combinations;
o Ateso, Luo, Swahili.
o Ateso, Swahili, Luganda
o Luo, Swahili, Luganda
o Runyankole, Swahili, Luganda
·
Educational
experience such as a bachelor’s degree, or diploma.
Educational
experience such as a bachelor’s degree, or diploma.
·
Previous
experience as customer service rep or other similar role.
Previous
experience as customer service rep or other similar role.
·
Strong
customer service, communication, and problem-solving skills.
Strong
customer service, communication, and problem-solving skills.
·
Proficiency
with computer applications such as MS Office Suite and typing skills (at least
50 wpm).
Proficiency
with computer applications such as MS Office Suite and typing skills (at least
50 wpm).
·
Ability
to work a flexible schedule including non-traditional shifts/hours such as
afternoons, midnights, weekends, and holidays.
Ability
to work a flexible schedule including non-traditional shifts/hours such as
afternoons, midnights, weekends, and holidays.
How to Apply:
All candidates
should send their updated CVs to this email address;
[email protected]
should send their updated CVs to this email address;
[email protected]
Deadline: 26th July 2018
Note:
Only shortlisted candidates will be contacted. If not contacted within two
weeks after application deadline, then
you may consider your application unsuccessful.
Only shortlisted candidates will be contacted. If not contacted within two
weeks after application deadline, then
you may consider your application unsuccessful.
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline