Several No Experience Call Centre Agent Job Opportunities – Exquisite Solution Limited (Telecom Company)

Title:             Call Centre Agents (Several No
Experience Jobs)
Organisation: Exquisite
Solution Limited (Telecom Company) 
Duty Station:
Kampala, Uganda
About US:
Exquisite Solution
Limited is a leading Business Process Outsourcing Company offering a wide scope
of professional services. Established in 2006 with offices in England and
across the region, we offer Human Resources Consulting and Payroll Management
Services, Admin Support Services, Executive Search, Corporate and Personal
Development Training, HR Compliance Audits, among others. We place top notch
candidates into permanent, contract, and interim positions. They would like to
recruit for a valuable client, a leading telecom company.
Job Summary:  The Call Centre Agents will be responsible for
answering incoming customer calls, utilizing company policies to solve customer
issues and directing calls to the managerial team when necessary.
Key Duties and Responsibilities: 
The Call
Centre Agent will manage large amounts of inbound and outbound calls in a
timely manner
customers/visitors in a prompt and friendly fashion.
outstanding service to customers/visitors.
customers or callers by providing information, answering questions, and/or
directing calls/inquiries as necessary.
Telecom The Call Centre Agent will be tasked with identifying and/or escalating
issues for resolution.
rapport with customers by displaying an engaging, kind, and helpful attitude.
calls or transactions in a manner that maintains quality and quantity.
data entry into a computer system, program, or database.
opportunities to upsell products when they arise
sustainable relationships and engage customers by taking the extra mile
personal/team qualitative and quantitative targets

Qualifications, Skills and Experience: 
The Call
Centre Agent MUST be fluent in one of the following language combinations;
o   Ateso, Luo, Swahili.
o   Ateso, Swahili, Luganda
o   Luo, Swahili, Luganda
o   Runyankole, Swahili, Luganda
experience such as a bachelor’s degree, or diploma.
experience as customer service rep or other similar role.
customer service, communication, and problem-solving skills.
with computer applications such as MS Office Suite and typing skills (at least
50 wpm).
to work a flexible schedule including non-traditional shifts/hours such as
afternoons, midnights, weekends, and holidays.
How to Apply:
All candidates
should send their updated CVs to this email address;
Deadline: 26th July 2018
Only shortlisted candidates will be contacted. If not contacted within two
weeks after application deadline, then 
you may consider your application unsuccessful.
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