Member Service Representative Job Opportunities – United Nations Federal Credit Union (UNFCU)

Organisation: United
Nations Federal Credit Union (UNFCU)
Duty Station:  Kampala,
Uganda
About US: 
United Nations
Federal Credit Union is a federal credit union headquartered in Long Island
City, New York, U.S., chartered and regulated under the authority of the
National Credit Union Administration (NCUA). The United Nations Federal Credit
Union (UNFCU) was founded in 1947 by 13 UN staff members. It currently has a
membership of more than 120,000 members worldwide. With assets of more than
$4.3 billion as of 31 December 2015, UNFCU is one of the 30 largest credit
unions in the US with representative offices in Austria, Italy, Kenya and
Switzerland.
Job Summary:  The Member Service Representative will be
responsible for determining members’ financial needs and making referrals where
necessary, promoting the Credit Union’s product line, processing new
accounts/loan applications, resolving issues with member accounts/loans, and
assisting members to the fullest extent possible.
Key Duties and Responsibilities: 
  • Provide a memorable member experience at every touch point of
    service;
  • Deepen connections with members to better understand their needs by
    asking effective questions and building relationships;
  • Become a trusted advisor to members by presenting the features and
    benefits of the Credit Union’s products and services;
  • Investigate issues with member accounts/ loans, determine action
    necessary to resolve the issues, and ensure action is taken in a timely
    fashion; and keep members informed of the status of their issues;
  • Ensure compliance with applicable regulations, policies and
    procedures, and keep abreast of new products, procedures and technology;
  • Seek new memberships and open new accounts;
  • Maintain confidentiality of all member account information; and
  • Make presentations and carry out member service calls as required.


Qualifications, Skills and Experience: 
  • The ideal candidate should possess a Bachelor’s degree
  • At least three years of experience in a financial institution;
  • Experience with retail banking products and mortgage financing
    products is preferable;
  • Knowledge of banking regulations;
  • Must demonstrate evidence of a strong sales and service orientation;
  • Excellent oral and written communication skills; and
  • Excellent interpersonal skills, tact and diplomacy.
How to Apply:
All candidates are
encouraged to send their applications and updated resumes to hr.s@ug.pwc.com.
Deadline: 27th July 2018
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