The Ugandan Jobline

• Client Relationship Management
• Understand the Clients’ business goals
• Co-ordinate with the company’s Business and Marketing Planning team
  to develop individual strategies for the Organization’s Clients
• Initiate, coordinate, and oversee all the Firm’s activities on
  behalf of the client
• Manage day-to-day Client-Consultant communication
• Report progress, delays and make sure the Client is always in the
  know
• Maintain meticulous documentation of all activities on the client’s
  behalf
• Work with the internal team to exceed the client’s expectations and
  build Client loyalty
• New Business Development
• Identify and cultivate for new business opportunities
• Propose, upsell to the Client the company’s other offers
• Continuously offer unsolicited ideas to increase the effectiveness
  of the Client’s company and marketing activities
• Provide periodic reports (frequency to be agreed with line manager)
  on status and development of Client relationship, and plans to increase
  wallet share of the relationship
• Closely control the client’s budget and timeline—to maximize ROI for
  both the Client and the Firm Strategic Planning Support
• Provide support to the Planning Specialists in the process of
  developing Strategic plans for the Clientele.
• Co-ordinate all Planning Specialists (internal and external) to
  ensure their active involvement in the planning process
• Participate in all Planning events.
• Project Management

• Planning and defining Project scope
• Activity Planning and Sequencing
• Resource Planning
• Developing Schedules
• Time Estimating
• Cost Estimating
• Budget Development
• Documentation Management

• Undertake other duties and projects from time to time as requested
  by manager

• The applicant must hold a degree in any discipline although
  preference will be made for Marketing, Communication, Social or Behavioural
  Science or Business Management disciplines.
• Basic appreciation of Marketing and/or Communication principles
• Three years’ experience in a similar role is desirable
• Report writing skills a must
• Project Management skills are a must
• Good spoken and written communication skills
• Strong presentation and negotiation skills
• Proven or quickly demonstrable analytical skills
• Good organisational and time management skills
• Highly developed interpersonal and communication skills including
  influencing, negotiation and coaching
• Leadership skills
• Ability to work with Budgets
• Planning capacity. 
• Person Specifications
• Confidence, tact and a persuasive manner
• Professional manner
• Accurate, punctual and quality driven, with strong ability to give
  attention to detail.
• Willingness to occasionally work long hours, sometimes under
  pressure
• Ability to intervene with crisis management or troubleshooting as
  necessary.
• Ability to work autonomously, effectively managing own workload with
  minimal guidance
• Commitment to a process of continuous improvement

• Assessment, Monitoring and Evaluation
• Ensure Periodic Performance Review meetings (as agreed with Manager
  and Human Resource Policy) and reports to Management
• Knowledge, Development and Management
• Stay abreast of all developments in the Client’s industry
• Understand the Firm’s business
• Ensure learning from best practice internally and externally
• Active participation in the company’s team meetings
• Active participation in any of the company’s sponsored Trainings
• Develop Toolkits to capture learnings from each project and training
  experience and disseminate to Team during pre-arranged staff meetings
• Learn from the company’s Consulting Associates during Client
  Consultation projects
• Network and connect — to serve your community, grow your influence
  and add value everywhere you go

• Adhere to best practice and to agreed systems and procedures across
  all areas of work.
• Undertake other duties as required commensurate with the level of
  this post
• Comply with and support the compliance by all staff with all
  relevant the company’s policies and procedures.

• Hold self accountable for making decisions, managing resources
  efficiently, achieving and role modelling the company’s values.
• Hold the team and partners accountable to deliver on their
  responsibilities – giving them the freedom to deliver in the best way they
  see fit, providing the necessary development to improve performance and
  applying appropriate consequences when results are not achieved.

• Set ambitious and challenging goals for self (and team), takes
  responsibility for own personal development and encourages others to do
  the same.
• Future orientated, thinks strategically.

• Build and maintain effective relationships with team, colleagues, Members
  and external partners and supporters.
• Value diversity, see it as a source of competitive strength.
• Approachable, good listener, easy to talk to.

• Develops and encourages new and innovative solutions.
• Willing to take disciplined risks.

• The Job holder has a medium level of decision-making authority and
  is authorised to make decisions/take actions routine operational matters
  relating to Client Relationship Management. 
• Decisions that require consultation with the line Manager and other
  senior managers include strategic issues, policy/procedural changes,
  approval of activity/project budgets and plans and financial decisions
  outside budget. 

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