The Ugandan Jobline

• Develop and implement the agency banking operational procedures,
  governance systems, processes and systems, and implementing them to achieve
  required efficiency, quality and compliance with bank standards and
  regulatory requirements.
• Monitor agent operations against bank standards, agent contract and
  regulatory standards and take action to ensure conformance.
• Monitor agent liquidity to ensure agents have sufficient float and
  cash to complete customer transactions.
• Manage the procurement, storage and distribution of branding,
  merchandising, devices and consumables to agents and bank staff as
  required
• Reviews agency banking transaction, revenue and commission
  reconciliation reports and follows up to ensure resolution of outstanding
  items
• Develop and implement annual plans for the agent supervision and
  support including measurable objectives and outcomes in consultation with
  stakeholder

• Monitor and take action to improve agency banking operational
  efficiency and effectiveness, including engaging agents, service providers
  and support functions to resolve issues, reviewing procedures and automating
  processes to improve efficiency, effectiveness and reduce cost.

• Regularly review agency banking operations against bank standards,
  agent contracts, service level agreements and regulatory requirements and
  engage agents, staff and service providers to address lapses
• Ensure agent banking operations comply with bank standards and
  regulatory requirements.
• Obtaining necessary regulatory and management approvals for agent
  banking operations.
• Preparing operational reports for management and Central Bank as
  required
• Monitor and report on Agent supervision and support activities
  against set expectations

• Put in place an agency banking risk management framework aligned to
  the bank risk management framework and regulatory requirements
• Carry our risk self-assessment, develop and execute a risk
  management plan to ensure effective risk management in Agent Banking
• Identify potential fraud and money laundering and investigate and
  take action as requirements
• Take timely action to correct lapses in Agent supervision and
  support
• Prepare and submit management and regulatory reports on all aspects
  of Agent supervision and support

• The applicant for the Stanbic Bank Manager, Operations, Agency
  Banking job should hold a 
  Bachelor’s Degree in Business Commerce or related field from
  recognized university
• Effective Business Communication: The ability to communicate
  information and ideas in a clear and concise manner appropriate for the audience
  in order to explain, persuade, convince and influence others to achieve
  the desired outcomes.
• Product Knowledge: Knowledge and understanding of the features,
  benefits and pricing of the products and services on offer to personal
  banking customers across multiple customer segments.
• Customer Understanding: The ability to analyse customer needs by
  engaging with them, analysing their personal financial objectives as well
  as their current financial position.
• Banking Process and Procedures: 
  Sound knowledge of the Bank’s laid down policies and procedures as
  it relates to the processing of customer transactions.
• Heart of Customer Experience: Within the Standard Bank Customer
  Experience Framework, the ability to treat the customer with respect and
  dignity, at a personal level, in a positive and friendly manner.

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