Manager, Operations, Agency Banking Employment Opportunity – Stanbic Bank

Organisation: Stanbic
Duty Station: Kampala,
About US:
Stanbic Bank Uganda
Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn
owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking
and financial services group. The Standard Bank Group is the leading banking
group focused on emerging markets. It is the largest African banking group
ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank
in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary:  The Manager, Operations, Agency Banking will
manage Agency Banking operations in order to deliver services to customers
consistently, efficiently, cost effectively and in compliance with bank
standards and regulatory requirements
Key Duties and Responsibilities: 
Agent operations
  • Develop and implement the agency banking operational procedures,
    governance systems, processes and systems, and implementing them to achieve
    required efficiency, quality and compliance with bank standards and
    regulatory requirements.
  • Monitor agent operations against bank standards, agent contract and
    regulatory standards and take action to ensure conformance.
  • Monitor agent liquidity to ensure agents have sufficient float and
    cash to complete customer transactions.
  • Manage the procurement, storage and distribution of branding,
    merchandising, devices and consumables to agents and bank staff as
  • Reviews agency banking transaction, revenue and commission
    reconciliation reports and follows up to ensure resolution of outstanding
  • Develop and implement annual plans for the agent supervision and
    support including measurable objectives and outcomes in consultation with
Agency Banking
process efficiency and effectiveness
  • Monitor and take action to improve agency banking operational
    efficiency and effectiveness, including engaging agents, service providers
    and support functions to resolve issues, reviewing procedures and automating
    processes to improve efficiency, effectiveness and reduce cost.
Agency Banking
  • Regularly review agency banking operations against bank standards,
    agent contracts, service level agreements and regulatory requirements and
    engage agents, staff and service providers to address lapses
  • Ensure agent banking operations comply with bank standards and
    regulatory requirements.
  • Obtaining necessary regulatory and management approvals for agent
    banking operations.
  • Preparing operational reports for management and Central Bank as
  • Monitor and report on Agent supervision and support activities
    against set expectations
Agency Banking risk
  • Put in place an agency banking risk management framework aligned to
    the bank risk management framework and regulatory requirements
  • Carry our risk self-assessment, develop and execute a risk
    management plan to ensure effective risk management in Agent Banking
  • Identify potential fraud and money laundering and investigate and
    take action as requirements
  • Take timely action to correct lapses in Agent supervision and
  • Prepare and submit management and regulatory reports on all aspects
    of Agent supervision and support

Qualifications, Skills and Experience: 
  • The applicant for the Stanbic Bank Manager, Operations, Agency
    Banking job should hold a 
    Bachelor’s Degree in Business Commerce or related field from
    recognized university
  • Effective Business Communication: The ability to communicate
    information and ideas in a clear and concise manner appropriate for the audience
    in order to explain, persuade, convince and influence others to achieve
    the desired outcomes.
  • Product Knowledge: Knowledge and understanding of the features,
    benefits and pricing of the products and services on offer to personal
    banking customers across multiple customer segments.
  • Customer Understanding: The ability to analyse customer needs by
    engaging with them, analysing their personal financial objectives as well
    as their current financial position.
  • Banking Process and Procedures: 
    Sound knowledge of the Bank’s laid down policies and procedures as
    it relates to the processing of customer transactions.
  • Heart of Customer Experience: Within the Standard Bank Customer
    Experience Framework, the ability to treat the customer with respect and
    dignity, at a personal level, in a positive and friendly manner.
How to Apply:
All candidates who
wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the
aforementioned capacity are encouraged to Apply Online by visiting Link below.
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