The Ugandan Jobline

• Be the concierge for all IT support related calls, providing 1st
  line support towards successful resolution of the user calls relating to
  all hardware, software and peripherals, ensuring all calls logged with IT
  are resolved as per the running Service Level Agreements (SLA).
• Provide service desk management, printer management, conference call
  management & support desktop and Mobile Device Support.
• Provide IT Asset Management support to the team ensuring an
  up-to-date asset inventory exists for all IT related assets. 
• Assist Project Managers to disseminate and coordinate project tasks
  as part of IT or UNOC-wide projects ensuring assigned project tasks are
  delivered to deadline as and when required.
• Keenly monitor and measure services delivered by vendors and third
  parties to ensure that they are delivering to their respective Service
  Level Agreements (SLA) andor underpinning agreements and prepare documentation
  that would support any service delivery dispute.
• Spearhead the enhancement of the user experience through the
  creation of guides, self- help and delivering formal and informal training
  sessions to staff on a one to one or forum basis.
• Actively participate and support the delivery of organisation-wide
  projects providing IT requirements gathering, testing and implementation
  support where required.
• Perform any other duties as may be assigned.

• The applicant for the Uganda National Oil Company Limited (UNOC) IT
  Service Desk Officer job placement must hold a Bachelor’s Degree (Hons) in
  IT, Computer Science, Computer Engineering, Information Systems or any
  other relevant degree from a recognized University.
• ITIL Foundation and/or Advanced certification, Microsoft Certified
  Solutions Expert. (MCSE) certification will be an added advantage.
• At least five years of relevant experience in a similar role in a
  busy environment, and or similar industry.
• Previous experience in installation, administration and support of
  Microsoft Windows 10, office 365 and other office applications.
• Excellent general knowledge and experience of all aspects of IS
  support and service delivery including hardware, software, peripherals,
  LAN/WAN, Wireless networking, Operating systems, cloud computing, email,
  corporate printing, telephony and mobile device technologies.
• Networking experience in setting up structured data cabling, setup
  and administration of Wireless Access networks and Cisco network equipment.

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