The Ugandan Jobline

• Respond to user requests for service,
  troubleshoot problems and help develop solutions. Seek second level
  support from Senior ICT Officer whenever challenged.
• Provide technical Support on PC hardware
  components, desktop operating system software, and application software.
• Provide first level support on office
  network infrastructure and connectivity issues.
• Perform minor repairs to equipment and
  arrange for other servicing needs.
• Monitor antivirus software and updates
  and make sure that all are up-to-date.
• Monitor backup systems and procedures to
  ensure data security.
• Learn how to use the IRC PR system to
  request for ICT items.
• Assist in maintaining inventory records
  and documentation of ICT equipment.
• Develop and provide user training for basic
  hardware and software use.
• Make sure that the servers, switches,
  Wireless Routers, Firewall Routers and Printers are all on and functioning
  optimally.
• Maintain open communication and positive
  working relationship with staff.
• Perform other duties as assigned.

• The applicant for the International
  Rescue Committee Information Technology Support Volunteer job placement
  must hold a Diploma/degree in Computer related field from any recognized
  institution. Network and Computer administration courses is an advantage.
• Minimum of six months paid or volunteer
  work experience with computer desktop support in a networked environment
  for a small to mid-sized organization.
• A basic understanding of computer
  network cabling and network file and print services.
• A basic understanding in VMWare
  virtualization Technology.
• An understanding of Microsoft Server
  2016, Server and systems administration.
• Basic knowledge in Firewall routers and
  Network Security.
• Basic knowledge in enterprise Database
  systems
• Proficiency in computer applications:
• Microsoft Excel – Manipulation of data;
  transferring data; development of charts and tables
• Microsoft Word – Entering and
  formatting text; inserting charts, tables, and other visuals
• Microsoft PowerPoint – Creating and
  editing slides; inserting text, charts, tables, and visuals
• Conducting research via internet
• Ability to prioritize tasks and
  efficiently manage time.
• Ability to exercise good judgment and
  effectiveness in working with a high performing team
• Strong oral and written communications
  skills
• Ability to respond effectively to
  inquiries or complaints.

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