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• Maintain the Enabel ICT system and infrastructure including
  Networks, File servers, Email servers and internet;
• Provider user support on system usage, problem solving and general
  updates of the ICT system;
• Work with the service provider to ensure regular servicing and
  maintenance of all Enabel Back-ups, Laptops, Up’s as per an ICT asset
  count
• Install new software, updates and anti-viruses on all computers and
  awareness of all dates for Installations:
• Carryout regular data/applications backup and contingency recovery;
• Design, configure and maintain Enabel ICT networks;
• Handle all Enabel data with high confidentiality and. integrity and
  ensure that all Enabel data is protected from external persons;
• Be present to sort out ICT related problems and where possible
  recommend professionals to help in areas where stuck;
• Issue advice to Enabel Management on ICT issues;
• Trouble shoot and provide‘ solutions to all ICT needs from time to
  time, be a first support to staff in handling ICT issues;
• Check cables in case of any power problems related to ICT equipment
  and advise accordingly;
• Follow-up the Enabel ICT Audit points of Action;
• Support the roll out of the ERP system (UBW, GoFAst, GO4HR
  etc)-On-line systems;
• Support upon request in providing specifications for the purchase of
  ICT equipment (assessment of needs, drafting technical’ specifications,
  and advice during the evaluation of quotations);
• Follow-up contractors in charge of surviving maintenance and
  networking of ICT equipment and Internet service providers;
• Participate in training staff in Computer essentials and provide
  support where necessary;
• Develop an Inventory of all ICT equipment for offices handled and
  keeping an updated register;
• Develop an ICT strategy or Enabel and work with the ICT department
  at H0 before its approval;
• Advise Management on disposal of outdated ICT equipment in line with
  the ICT guideline and procedures;

• The Information and Communication Technology Officer (ICT) must hold
  a University degree in information technology or computer science
• Additional certifications in the area of ICT are an asset
• Five years of proven experience in IT support of a mid-size
  organisation
• Advanced knowledge of windows operating system, Microsoft package;
  Microsoft, anti-virus software, database management…
• Knowledge of digital communication platforms such as websites,
  online collaboration tools, social media…
• Experience in server management, network management and data sharing
  solutions tor offices;
• Ability to write and identify technical specifications for ICT
  equipment;
• Good knowledge of software and database applications and ability to
  work with new innovative tools;
• Advanced knowledge of windows operating systems, Microsoft packages,
  antiviruses, softwares and database management;
• Knowledge of digital communication platforms such as websites,
  on-line collaboration tools, social media etc;
• Open minded and flexible; person
• Good communication skills
• Hands-on attitude
• Responsible and trustworthy person
• Ability to multi-task with different offices.

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