The Ugandan Jobline

• Build and develop a high performing team
  through embedding performance development and coaching. Ensure that team
  members receive coaching and feedback in order to develop to achieve their
  maximum potential.
• Oversee  the End-to-End  PD
  process
• Routinely recommend reward allocations
  for all branch staff, including bonus and pay increases.
• Determine and manage Training Needs
  Analysis and Succession plans for all direct reports.
• Responsible for hiring team members
  based on short-lists of candidates compiled by HR.
• Responsible for conducting exit
  interviews for all employee-initiated departures from the bank. Provide
  results of exit interviews to HR for review and analysis.
• Manage staff attendance levels,
  including approval of leave. Compile monthly absence statistics (annual
  leave, sick leave, family responsibility leave, maternity leave, study
  leave etc), and submit to HR for record keeping.
• Directly responsible for discipline –
  initiate misconduct or incapacity charges, follow Barclays discipline
  processes together with HR and an independent chairperson. Build the case
  files where required.
• Actively motivate subordinate staff and
  ensure they are recognized through the Barclays Africa recognition
  schemes.
• Create an empowering environment for
  branch staff, encouraging individual ownership and initiative.
• Deliver powerful communications with
  branch colleagues to ensure they understand the vision and goals of the
  company and of your branch.  This will include running team meetings,
  morning huddles, one to one meetings and written communications
• Create and maintain a succession plan for
  the branch
• Create an empowering environment for
  branch staff, encouraging individual ownership and initiative
• Provide mentoring and development
  opportunities for members of the branch team.
• Provide cover for Branch Managers at
  other outlets when required.
• Provide honest, direct and constructive
  feedback to others.
• The incumbent may need to deputize for
  Regional Manager if required.
• Share knowledge experience and best
  practice with team members and other branch manage.

• Accountable for the delivery of
  outstanding customer experience through service and sales within their
  branch
• Regularly present in the banking hall
  speaking to customers and understanding their questions and needs
• Monitor the customer satisfaction
  results of the branch collected through various methods (surveys,
  touchpads etc).  Establish targets for improvement and action
  plans      to ensure customer satisfaction is
  continually improving.
• Ensure that branch staff own and manage
  customer queries and complaints by taking ownership and resolving in a
  timely manner. Act as the escalation point for their unresolved queries
  and complaints.
• Build relationships with key customers,
  clients and businesses within the branch locality
• Understand fully the Barclays product on
  offer, and makes suggestions to product teams around changes and
  enhancements to products.
• Implements new product sets with
  assistance from specialist product managers and ensures all staff are
  fully aware and knowledgeable about product features and benefits
• Steer customer focused behaviour in the
  branch by role modelling great customer service
• Ensure that merchandising materials are
  displayed in accordance with guidelines and is useful to customers
• Regularly review and provide feedback on
  SLA’s with internal service providers
• Through effective banking hall
  management ensure that customers are directed to the most appropriate
  service delivery channel to meet their need e.g. cashiers, drop boxes
  ATM’s etc.
• Manage remote and manual authorizations,
  by assigning responsibility for authorizers, and personally authorizing
  high-value transactions, to ensure efficient counter service.
• Interact regularly with internal service
  providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient
  service to customers.
• Interview all customers who want to
  close their accounts because of poor service or high tariffs to determine
  the root cause and to attempt to retain.

• Ensure compliance with operations risk
  and rigour requirements e.g. Health & Safety standards, security of
  premises, KYC and Anti-Money Laundering measures.
• Ensure that all staff in the branch
  adhere to all Barclays Information Security policies and procedures
  through regular communication to staff and spot checks.
• Review results of snap checks and
  progress on action plans.
• Carry out regular quality checks on all
  processes, focusing on transactions with high financial levels and
  operational risks of the process, including Branch Crisis Management,
  systems, reviewing control reports, etc.
• Ensure that all Barclays Africa
  procedures are followed through regular communication to staff and spot
  checks.
• Regularly report all incidents within
  the branch in line with the bank’s incident reporting procedures
• Systems administration (user
  maintenance) in conjunction with the Branch Operations Manager
• Ensure that all activities and duties
  are carried out in full compliance with regulatory requirements,
  Enterprise Wide Risk Management Framework and internal Barclays Policies
  and Policy Standards. Understand and manage risks and risk events
  (incidents) relevant to the role.”

• Accountable for achieving annual sales
  targets as cascaded from the Area Manager. Monitoring of progress towards
  achieving targets is done on a regular basis, at least monthly.
• The Branch manager is also responsible
  for maintaining a healthy balance sheet in the branch i.e. ensuring the
  assets on the books of the branch are performing to expected standards,
  that low quality assets are kept to a minimum and that the earnings
  contribution of the branch is within acceptable levels.
• Even though the branch manager may not
  be the cost centre owner directly, the incumbent is responsible for strict
  cost management in that branch i.e. reviewing all service provider
  quotations before the work can proceed. In addition, the branch manager is
  expected to conduct detailed analysis, on a monthly basis, of the
  following cost elements: Overtime approvals, Equipment maintenance,
  Stationary consumption/telephones, Sundry losses, Staff costs
• Active involvement and accountability
  for making purchase/ refund business decisions within set limits e.g.
  Sundry loss, Potential Loss Accounts (PLA), customer refunds. Can approve
  release of deceased funds within predetermined limit.

• Actively participate in local community
  events and networking opportunities (e.g. clubs, meetings, business
  associations)
• In charge of developing the external
  market and community profile needed to maximize the local marketing
  opportunity
• Identify community initiatives to become
  involved in and support as part of Barclays community initiatives (such as
  Make a Difference Day, Local community initiative, Financial Literacy)
• Link community initiatives to both
  business opportunities and colleague events
• Actively promote community agenda within
  the branch to build pride within colleagues and customers

• The ideal candidate for the Barclays
  Branch Manager job placement should preferably hold a First degree or
  diploma or relevant experience in a front-line banking
  sales/marketing/service environment or possess relevant experience to
  compensate
• A minimum of three years’ Retail
  supervisory experience
• Working knowledge of Competitor product
  sales experience and Operational Awareness is an added advantage. 
• The incumbent for the Banking job must
  possess detailed knowledge of the full Barclays Retail product set, Local
  Business services and an overview of Corporate Business services,
  including Treasury.
• Broad understanding of technical support
  systems e.g. Flexcube, Sybrin
• Detailed knowledge and understanding of
  Barclays Retail strategy, operating structure and interface with other
  functions
• Good understanding of Risk and Credit
  policies and procedures
• Detailed understanding of people
  policies and procedures
• Up to date knowledge of competitor and
  market activity in local area
• Working knowledge of Brand and
  Leadership Development
• Good team building skills
• Recruitment Skills
• PD Team Leader
• Skills in People Management
• Excellent coaching and training skills
• Strong communication and presentation
  skills
• Business Management/Financial Management
• Performance Management skills
• Resource Management
• Cultural and Change Management
• Excellent planning skills
• Good PC Skills
• Decision-making skills
• Sales management skills
• Conflict Management
• Time Management
• Effective Coaching
• Leading and Rewarding Performance
• Presentation skills
• Situational leadership
• Manpower planning
• Managing for Value (Financial
  Management)

Related Jobs