Job Title: Customer Experience Application
Developer
Developer
Organisation: Barclays
Bank UK
Bank UK
Duty Station: Kampala,
Uganda
Uganda
Reports to: Regional
Manager
Manager
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Key Duties and Responsibilities:
Solution
Development
Development
·
Tasked
with data collection, storage and analysis system for customer information from
various sources
Tasked
with data collection, storage and analysis system for customer information from
various sources
·
Development
of critical process control points to
provide early warning alerts for the top 15 processes
Development
of critical process control points to
provide early warning alerts for the top 15 processes
·
Development
of predictive algorithms for customer behaviour based on datasets from
different sources
Development
of predictive algorithms for customer behaviour based on datasets from
different sources
·
Development
of customer experience solutions covering different aspects/modules like
automated customer response collection, customer issue history analysis,
customer activity alerts
Development
of customer experience solutions covering different aspects/modules like
automated customer response collection, customer issue history analysis,
customer activity alerts
·
Development
of local solutions to key customer experience challenges
Development
of local solutions to key customer experience challenges
·
Risk,
Governance and Regulatory: “Ensure that all activities and duties are carried
out in full compliance with regulatory requirements, Enterprise Wide Risk
Management Framework and internal Barclays Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.”
Risk,
Governance and Regulatory: “Ensure that all activities and duties are carried
out in full compliance with regulatory requirements, Enterprise Wide Risk
Management Framework and internal Barclays Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.”
Qualifications, Skills and Experience:
·
The
ideal candidate for the Barclays Customer Experience Application Developer job
placement should preferably hold a Bachelor’s degree in computer science or
software engineering
The
ideal candidate for the Barclays Customer Experience Application Developer job
placement should preferably hold a Bachelor’s degree in computer science or
software engineering
·
Additional
qualifications in Statistics and will be an added advantage
Additional
qualifications in Statistics and will be an added advantage
·
Experience
in application development especially web applications
Experience
in application development especially web applications
·
Experience
in algorithm building and big data set analysis
Experience
in algorithm building and big data set analysis
·
Experience
in key applications like R and python
Experience
in key applications like R and python
·
Experience
in carrying out integrations to other systems especially using the standard ISO
8583 interfaces
Experience
in carrying out integrations to other systems especially using the standard ISO
8583 interfaces
·
Data-oriented
personality
Data-oriented
personality
Competencies:
·
Fluent
in application development packages especially PHP, MYSQL, PYTHON and VISUAL
STUDIO
Fluent
in application development packages especially PHP, MYSQL, PYTHON and VISUAL
STUDIO
·
Ability
to translate CX and business requirements into system and IT requirements
Ability
to translate CX and business requirements into system and IT requirements
·
Devising
automated solutions to current and future CX challenges and needs
Devising
automated solutions to current and future CX challenges and needs
·
Ability
to collect and analyse larger data sets
Ability
to collect and analyse larger data sets
·
Ability
to develop predictive algorithms taking in data from sources such as customer
complaints, transactions, customer specific behaviour among others
Ability
to develop predictive algorithms taking in data from sources such as customer
complaints, transactions, customer specific behaviour among others
·
Establishing
a detailed program specification through discussion with key stakeholders
Establishing
a detailed program specification through discussion with key stakeholders
·
Clarifying
what actions the program is intended to perform
Clarifying
what actions the program is intended to perform
·
Breaking
down program specification into its simplest elements and translating this
logic into a programming language
Breaking
down program specification into its simplest elements and translating this
logic into a programming language
·
Evaluating
and increasing the program’s effectiveness
Evaluating
and increasing the program’s effectiveness
·
Adapting
the program to new requirements, as necessary
Adapting
the program to new requirements, as necessary
·
Ability
to think outside the box in terms of coming up with solution
Ability
to think outside the box in terms of coming up with solution
·
Critical
thinker
Critical
thinker
·
Knowledge
of machine learning techniques will be a great advantage
Knowledge
of machine learning techniques will be a great advantage
·
Creating
automated anomaly detection systems and constant tracking of its performance
Creating
automated anomaly detection systems and constant tracking of its performance
·
Enhancing
data collection procedures to include information that is relevant for building
analytic systems
Enhancing
data collection procedures to include information that is relevant for building
analytic systems
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
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