Account Manager – Card Acquiring Job Placement – Barclays Bank

Organisation: Barclays Bank
Duty Station:  Kampala, Uganda
Reports to: Head
of Cards
About Barclays:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary:  The Account Manager – Card Acquiring will have
the responsibility for retention of existing and growth of new customers.  Each Relationship Manager to pro-actively
manage all merchants in their area of execution. Some will cover vast areas
according to merchant segmentation and will therefore need to be flexible to
travel as required by the business and be able to deal with customers remotely.
The incumbent will proactively recruit profitable new business and establish,
manage and develop long-term profitable relationships with ensuring the provision
of first class customer service and maximising business opportunities to
achieve business objectives and goals.
Key Duties and Responsibilities: 
Business Growth and
Retention (50%)
  • Proactively create and develop business relationships with companies
  • Build close working relationships with other internal teams,
    external key business influencers to create business opportunities
  • Identification of cross sale opportunities and introduction of leads
    to other functions within Barclays.
  • Implement activities to deliver value added products and services,
    generating increased income and revenue from existing merchants
  • Fully understand the workings of Barclaycard, merchant pricing and
    risk issues.
  • Negotiate pricing and contracts with customers, engaging line managers
    at senior management or director level if called for towards the
    achievement of business objectives.
  • Make sound commercial judgments in order to retain and fully develop
    customer base
Customer Contact
  • Customer contact is at low and medium management levels and involves
    discussions and negotiations with customers on commercial and operational
  • The role holder is responsible for managing and responding to
    customer requirements, queries and complaints
  • Establish, build and maintain ongoing relationships with customers
    to develop and protect business income
  • Develop a deep understanding of the needs and requirements of
    customers’ businesses
  • Provide evidence of customer demand to influence new products /
    enhancements / solutions
  • Apply knowledge and skills in resolving any challenges the merchant
    may face when using the Point of Sale terminals. It is Important that each
    Relationship manager knows PDQ functionalities and acquiring systems to be
    able to manage customer expectations during their visits.
  • Maintain and understand the business environment in which the
    customer operates
  • Constantly update knowledge on all products and services offered by
Planning and
Execution (15%)
  • Responsible for developing a personal sales plan to achieve targeted
    objectives and goals
  • Personal time management of day to day activities to maximise return
    on resources
  • Keeping fully updated on customer activities, challenges and demands
    in line with business demands.
  • Constant evaluation of portfolio to achieve profitability and
    culling process
Governance and
Control (5%)
  • Ensure  compliance  to Bank controls , policy , service
    standards and procedures as laid down by the bank
  • Ensure all mandatory training completed to deadline and understood
    within given timescales.
  • All risk events (incidents) or control failures to be escalated,
    investigated, reported and fixed at root cause to prevent reoccurrence
  • Successful independent conformance assurance (e.g .RCA, BIA,
    Regulatory Compliance,)

Qualifications, Skills and Experience: 
  • At least three years of sales experience with a proven track record
    of achievement and high performance
  • Proven success rate in negotiation in a corporate environment
  • May have experience in the Business to Business Financial Services
  • Knowledge of the Cards industry would be an advantage but not
  • Communication skills
  • Sales Management skills
  • Planning
  • Interpersonal skills
  • Sales skills
  • Negotiation skills
  • Full and extensive knowledge of Cards products and services
  • Working knowledge of Cards industry dynamics, interchange.
  • In-depth knowledge of competitor solutions.
  • Knowledge of the Business to Business sector.
  • Fully aware of industry trends.
  • Knowledge of Barclays Group and Barclaycard strategies.
  • Working knowledge and practical understanding of Law legislation and
    regulations as they apply to the local market.
  • Knowledge of card processing.
  • Knowledge of relevant third party suppliers (e.g. technology)
  • An up to date knowledge of industry related developments
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
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