The Ugandan Jobline

• Proactively create and develop business relationships with companies
• Build close working relationships with other internal teams,
  external key business influencers to create business opportunities
• Identification of cross sale opportunities and introduction of leads
  to other functions within Barclays.
• Implement activities to deliver value added products and services,
  generating increased income and revenue from existing merchants
• Fully understand the workings of Barclaycard, merchant pricing and
  risk issues.
• Negotiate pricing and contracts with customers, engaging line managers
  at senior management or director level if called for towards the
  achievement of business objectives.
• Make sound commercial judgments in order to retain and fully develop
  customer base

• Customer contact is at low and medium management levels and involves
  discussions and negotiations with customers on commercial and operational
  issues
• The role holder is responsible for managing and responding to
  customer requirements, queries and complaints
• Establish, build and maintain ongoing relationships with customers
  to develop and protect business income
• Develop a deep understanding of the needs and requirements of
  customers’ businesses
• Provide evidence of customer demand to influence new products /
  enhancements / solutions
• Apply knowledge and skills in resolving any challenges the merchant
  may face when using the Point of Sale terminals. It is Important that each
  Relationship manager knows PDQ functionalities and acquiring systems to be
  able to manage customer expectations during their visits.
• Maintain and understand the business environment in which the
  customer operates
• Constantly update knowledge on all products and services offered by
  Barclaycard

• Responsible for developing a personal sales plan to achieve targeted
  objectives and goals
• Personal time management of day to day activities to maximise return
  on resources
• Keeping fully updated on customer activities, challenges and demands
  in line with business demands.
• Constant evaluation of portfolio to achieve profitability and
  culling process

• Ensure  compliance  to Bank controls , policy , service
  standards and procedures as laid down by the bank
• Ensure all mandatory training completed to deadline and understood
  within given timescales.
• All risk events (incidents) or control failures to be escalated,
  investigated, reported and fixed at root cause to prevent reoccurrence
• Successful independent conformance assurance (e.g .RCA, BIA,
  Regulatory Compliance,)

• At least three years of sales experience with a proven track record
  of achievement and high performance
• Proven success rate in negotiation in a corporate environment
• May have experience in the Business to Business Financial Services
  Sector
• Knowledge of the Cards industry would be an advantage but not
  essential
• Communication skills
• Sales Management skills
• Planning
• Interpersonal skills
• Sales skills
• Negotiation skills
• Full and extensive knowledge of Cards products and services
• Working knowledge of Cards industry dynamics, interchange.
• In-depth knowledge of competitor solutions.
• Knowledge of the Business to Business sector.
• Fully aware of industry trends.
• Knowledge of Barclays Group and Barclaycard strategies.
• Working knowledge and practical understanding of Law legislation and
  regulations as they apply to the local market.
• Knowledge of card processing.
• Knowledge of relevant third party suppliers (e.g. technology)
• An up to date knowledge of industry related developments

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