5 Field Technician Job Opportunities – Tugende

Organisation: Tugende
Duty Station: Kampala,
Mukono, Iganga, Wobulenzi, Masaka (Specify preferred duty stations), Uganda
Reports to: Branch
Coordinator
About US:
Tugende is a
for-profit social enterprise based in Uganda. Our mission is providing finance
and support to help the self-employed own income generating assets. Our core
product is a lease to own model for motorcycle taxi drivers (boda bodas) who
own their own motorcycles in 19 months or less with weekly payments similar to
what they otherwise pay to rent indefinitely from informal landlords. Ownership
significantly increases income, job security and road safety. Tugende currently
serves over 6,000 active customers in Uganda through 150+ employees across 7
branches, and 4,500 additional leases have already been fully repaid. With a
market for motorcycle taxis of over 800,000 drivers in East Africa alone,
Tugende is expanding rapidly in our core product. We are also building a
platform with our staff, branches, data, systems, and deep knowledge of earners
in the informal sector, which will easily enable us to expand into other asset
finance and value added services offerings in the near future.
Job Summary:  The Field Technician is a thorough
professional with a practical mind and attention to detail. The ideal candidate
will be able to work autonomously and responsibly by conducting motorcycle
procurement, pre-delivery inspections, delivery coordination, installations,
testing, repairs and maintenance of all Tugende motorcycles.
Key Duties and Responsibilities: 
·        
Complete
the motorcycle procurement process including but not limited to signing off the
pre-delivery inspection notes and managing the inventory.
·        
Accurately
conduct pre-delivery inspection on all received motorcycles and ensure all
necessary maintenance are reported before delivery.
·        
Coordinate
delivery of motorcycles (including loading, paying the delivery agents,
offloading, monitoring and reporting any damages) from the supplier to Tugende
warehouse.
·        
Accurately
capture all new motorcycle details into the system, before disbursement.
·        
Read and
interpret equipment manuals and repair orders / instructions to perform
required maintenance and service.
·        
Manage
all installations, repairs, maintenance and testing of motorcycles before
disbursement.
·        
Provide
technical, maintenance services and customer support during field visits or
dispatches of motorcycles.
·        
Document,
share and make recommendations on status of company assets with relevant
members of the operations team based on fieldwork discoveries.
·        
Produce
accurate, timely and detailed service reports to the Branch Coordinator.
·        
Perform
any other technical related duties as may be assigned by the supervisor.


Qualifications, Skills and Experience: 
·        
The
applicant for the Tugende Field Technician job placement should preferably hold
a diploma in; Electrical / Mechanical / Automobile Engineering, or Motor
Vehicle mechanics, obtained from a certified and recognised institution of
learning.
·        
Should
have a valid driving / riding licence most preferably class “A”.
·        
One year
of work experience as a mechanic or electrician with a reputable organisation
or institute.
·        
Superb
technical skills to diagnose and determine the best technical solutions from
non-technical descriptions.
·        
Good
customer service skills to deal sensitively with customers
·        
Proficiency
in 2 or more local languages
·        
High
level of professionalism and integrity
·        
Ability
to work under pressure with minimal supervision
·        
Ability
to interpret & understand technical diagrams and manuals
·        
Ability
to work flexible shifts and to adapt to changing work schedules
·        
Familiarity
with mobile tools and applications
·        
Knowledge
of health and safety issues related to motorcycle use, including electrical,
mechanical and chemical risks
·        
Motorcycle
riding proficiency with willingness to quickly develop into expert status
·        
Computer
literate with ability to use MS Office and Google Suite.
·        
Strong
problem solving skills
How to Apply:
All suitably
qualified and interested candidates are encouraged to apply online at the link
below.
Deadline: 18th July 2018
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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