Job Title: Programme Specialist – SME Finance and Business Development…
14 Sales and Marketing Officer Job Opportunities – UGAFODE Microfinance Limited (MDI)
Organization: UGAFODE
Microfinance Limited (MDI)
Microfinance Limited (MDI)
Duty Station: Lira,
Jinja, Rukungiri, Mbarara, Ntungamo, Ibanda, Ishaka, Lyantonde, Rushere, Mpigi,
Sembabule, Kagadi, Kyotera and Mbale, Uganda
Jinja, Rukungiri, Mbarara, Ntungamo, Ibanda, Ishaka, Lyantonde, Rushere, Mpigi,
Sembabule, Kagadi, Kyotera and Mbale, Uganda
Reports to: Head
of Audit
of Audit
About US:
UGAFODE Microfinance
Limited (MDI) is a registered financial institution in Uganda and is adherent
to the Central Bank’s regulations and guidelines and was founded in 1994 to
provide quality microfinance services.
Limited (MDI) is a registered financial institution in Uganda and is adherent
to the Central Bank’s regulations and guidelines and was founded in 1994 to
provide quality microfinance services.
Job Summary: The
Sales and Marketing Officers shall be responsible for opening accounts and
mobilizing saving deposits in line with set targets. The SMO will also be in
charge of account reactivation, promotion and usage of new alternative
channels, managing client relationships and ensuring that personal targets are
achieved on allocated UGAFODE financial products.
Sales and Marketing Officers shall be responsible for opening accounts and
mobilizing saving deposits in line with set targets. The SMO will also be in
charge of account reactivation, promotion and usage of new alternative
channels, managing client relationships and ensuring that personal targets are
achieved on allocated UGAFODE financial products.
Key Duties and Responsibilities:
Marketing and
Promotion:
Promotion:
·
Actively
participate in the institution’s organized product training and make an
individual effort to fully learn all the products offered.
Actively
participate in the institution’s organized product training and make an
individual effort to fully learn all the products offered.
·
Market
the institution’s products to all potential clients through both existing and
new markets.
Market
the institution’s products to all potential clients through both existing and
new markets.
·
Draw a
monthly action plan for the field promotion activities of the branch in
consultation with the Branch Manager / Savings Manager.
Draw a
monthly action plan for the field promotion activities of the branch in
consultation with the Branch Manager / Savings Manager.
·
Organise
at least one monthly branch market drive and at least one monthly quarterly
activity with Head Office Business Growth team. Leads the team and guarantees
the follow up process for opening accounts to the potential customers
identified during the field event;
Organise
at least one monthly branch market drive and at least one monthly quarterly
activity with Head Office Business Growth team. Leads the team and guarantees
the follow up process for opening accounts to the potential customers
identified during the field event;
·
Responsible
to conduct financial literacy trainings to communities, schools and UGAFODE
existing clients.
Responsible
to conduct financial literacy trainings to communities, schools and UGAFODE
existing clients.
·
Compile
a List of names approached in the area and branch of operation.
Compile
a List of names approached in the area and branch of operation.
Savings Promotion
& Relationship Management of Clients (New & Existing)
& Relationship Management of Clients (New & Existing)
·
Mobilise
and Recruit new savings and loan accounts according to the agreed monthly
targets.
Mobilise
and Recruit new savings and loan accounts according to the agreed monthly
targets.
·
Identify
at least 2 or more relevant and specific sales promotion activities according
to the specifics of the area and executes implementation of project(s) at the
branch/head office level;
Identify
at least 2 or more relevant and specific sales promotion activities according
to the specifics of the area and executes implementation of project(s) at the
branch/head office level;
·
Responsible
to manage customer relationships at the branch area of operation
Responsible
to manage customer relationships at the branch area of operation
·
Recommend
Prominent / well known Business persons in the area of operation per month for
further engagement with Branch Manager / Head office as per agreed targets.
Recommend
Prominent / well known Business persons in the area of operation per month for
further engagement with Branch Manager / Head office as per agreed targets.
Alternative
Delivery Channels usage
Delivery Channels usage
·
Sells
and cross sells all alternative delivery channel products, such as, UGAFODE
Mobile, Money Transfer (Western Union, Money Gram and Express money) and Mobile
Money, etc. to achieve set targets
Sells
and cross sells all alternative delivery channel products, such as, UGAFODE
Mobile, Money Transfer (Western Union, Money Gram and Express money) and Mobile
Money, etc. to achieve set targets
·
Enrol
and sensitize new / existing customers on the usage and benefits of the
Alternative channels at UGAFODE.
Enrol
and sensitize new / existing customers on the usage and benefits of the
Alternative channels at UGAFODE.
·
Dormant
and Inactive accounts management
Dormant
and Inactive accounts management
·
Report
on accounts reactivated(Dormant, Inactive, Zero balance etc.)
Report
on accounts reactivated(Dormant, Inactive, Zero balance etc.)
·
Follows
up the and makes sure that the accounts activated by his/her promotion efforts
are actively used by the customers;
Follows
up the and makes sure that the accounts activated by his/her promotion efforts
are actively used by the customers;
Procedures and
Compliance: Adherence to all
company policies and procedures as laid out in all the policy manuals
Compliance: Adherence to all
company policies and procedures as laid out in all the policy manuals
Other
Responsibilities:
Responsibilities:
·
Responsible
to represent and comprehensively explain UGAFODE mission and vision and all other
products to the potential customers
Responsible
to represent and comprehensively explain UGAFODE mission and vision and all other
products to the potential customers
·
Excellent
product knowledge of UGAFODE products and other competitors in the market, as
well as its his/her responsibility to stay updated with the changes related the
products’ features that might occur and provide a transparent information to
the potential customer;
Excellent
product knowledge of UGAFODE products and other competitors in the market, as
well as its his/her responsibility to stay updated with the changes related the
products’ features that might occur and provide a transparent information to
the potential customer;
·
Reports
and provides feedback to Branch Manager and Savings Manager.
Reports
and provides feedback to Branch Manager and Savings Manager.
·
Establish
and maintain a favourable image of the institution, its products & Services
and people in your area of operation
Establish
and maintain a favourable image of the institution, its products & Services
and people in your area of operation
·
Train
and Mentor new staff that have been attached to you.
Train
and Mentor new staff that have been attached to you.
·
Any
other responsibility as may be assigned from time to time.
Any
other responsibility as may be assigned from time to time.
Qualifications, Skills and Experience:
·
The
ideal candidate for the UGAFODE Sales and Marketing Officer job must hold a Diploma
or Degree from a recognized institution of Higher Learning. Additional
Qualifications provide an added advantage.
The
ideal candidate for the UGAFODE Sales and Marketing Officer job must hold a Diploma
or Degree from a recognized institution of Higher Learning. Additional
Qualifications provide an added advantage.
·
Proof of
experience in a highly sales-driven environment also provides an added
advantage.
Proof of
experience in a highly sales-driven environment also provides an added
advantage.
·
Spoken
and Written Communication–Speaks clearly, understandable and friendly to the
customers. Deliver simple and practical explanations of savings products.
Writes clearly and informatively; Edits work for spelling and grammar; Presents
numerical data effectively; Able to read and interpret written information.
Spoken
and Written Communication–Speaks clearly, understandable and friendly to the
customers. Deliver simple and practical explanations of savings products.
Writes clearly and informatively; Edits work for spelling and grammar; Presents
numerical data effectively; Able to read and interpret written information.
·
Efficient
Selling Process – Understand and prioritize the needs of the customer; Provide solution
to customer’s problem; explain clearly the benefits of the product offered; Make
sure that the sales process is completed.
Efficient
Selling Process – Understand and prioritize the needs of the customer; Provide solution
to customer’s problem; explain clearly the benefits of the product offered; Make
sure that the sales process is completed.
·
Team
Player – Balances the individual responsibilities according to the team
activities; Contributes to building a positive team spirit; Puts success of
team above own interests.
Team
Player – Balances the individual responsibilities according to the team
activities; Contributes to building a positive team spirit; Puts success of
team above own interests.
·
Business
Acumen – Understands business implications of decisions; Displays orientation
to profitability; Demonstrates knowledge of market and competition; Aligns work
with strategic goals.
Business
Acumen – Understands business implications of decisions; Displays orientation
to profitability; Demonstrates knowledge of market and competition; Aligns work
with strategic goals.
·
Innovation
– Displays original thinking and creativity; Meets challenges with
resourcefulness; Generates suggestions for improving work; Develops innovative
approaches and ideas; Presents ideas and information in a manner that gets
others’ attention.
Innovation
– Displays original thinking and creativity; Meets challenges with
resourcefulness; Generates suggestions for improving work; Develops innovative
approaches and ideas; Presents ideas and information in a manner that gets
others’ attention.
·
Excellent
interpersonal skills
Excellent
interpersonal skills
·
Energetic
and ability to be active throughout and willingness to learn
Energetic
and ability to be active throughout and willingness to learn
·
High
level of honesty, integrity and confidentiality
High
level of honesty, integrity and confidentiality
·
Excellent
oral and written communication skills and high level of customer care
Excellent
oral and written communication skills and high level of customer care
·
Willing
to work long hours with minimum supervision
Willing
to work long hours with minimum supervision
How to Apply:
Interested
persons who meet the above criteria should submit their motivation letters
together with an up to date CV to our email only: recruitment@ugafode.co.ug (Indicating
the position you are applying for and the preferred branch. Applications should
be addressed to the Head of Human Resources.
persons who meet the above criteria should submit their motivation letters
together with an up to date CV to our email only: recruitment@ugafode.co.ug (Indicating
the position you are applying for and the preferred branch. Applications should
be addressed to the Head of Human Resources.
Deadline: 10th August 2018
NB: Applicants
should indicate the upcountry branch they are comfortable to work in & must
know the local languages spoken there.
should indicate the upcountry branch they are comfortable to work in & must
know the local languages spoken there.
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