The Ugandan Jobline

• Perform Business analysis on IT product
  development projects in line with the agreed business methodology and business
  architecture guidelines
• Review and understand system
  functionality applicable to each project
• Input into identifying ways to fine tune
  systems in line with changing work practices
• Determine, document, and review user
  requirements for all projects
• Review requirements, determine objectives
  and risks and issues and update URS for the competency centre functional
  design
• Review technical specifications to ensure
  user and functional requirements are met
• Construct business cases for initiations
  proposed by the business
• Research and consider best practice, local
  conditions, trends, as well as competitor activity
• Identify business improvement and
  optimisation opportunities
• Assist in identifying innovative ways to
  use minimum resources to achieve maximum   outputs
• Design and document business solutions
  (process, system and measurements) that meetcurrent and future user requirements
• Review and re-engineer processes in order
  to meet the required service levels
• Translate the user requirements into
  functional system requirements in line with the current     system functionality and future
  roadmap, and ensure appropriate documentation thereof
• Facilitate JAD (Joint Application Design)
  with relevant stakeholders
• The MTN Uganda Business Analyst MFS
  will also define and construct context diagrams which form part of the
  basis of process mapping
• Assist in drafting policies, processes
  and procedures
• Provide information into test pack
  drafting
• Evaluate situations and determine the
  best methods to reach defined outcomes
• Address problems on a case by case basis,
  ensuring an optimal balance between the response to the situation, the
  cost of that response, and the core purpose of the organisation
• Provide information and knowledge as
  required to resolve problems
• Generate different options for the known
  problem, evaluate possible methods to resolve the  problem, and select the most appropriate
  solution in terms of enhanced effectiveness and efficiency, and reduced
  cost
• The MTN Uganda Business Analyst MFS
  will conduct research relating to MTN OPCO business and systems
• Sort, accumulate and analyse information
  from external sources to assist with problem     solving
• Assist in identifying and assessing
  market trends, taking local conditions into consideration
• Provide constant status reports and
  feedback as to business analysis deliverables to internal customers and
  program manager
• Ensure traceability of requirements from
  business through to development and    
  implementation
• Identify and prepare relevant information
  and data for reporting purposes
• Deliver first time right service
  excellence
• Establish and maintain quality standards
  that will enhance the customer experience and cost efficiency
• Work consistently according to standard
  operating procedures

• The ideal candidate for the MTN
  Uganda Business Analyst MFS job opportunity placement should hold a
  Bachelor’s degree preferably in Computer Science, Software Engineering,
  Information Systems, Information Technology, or any other related field.
• Four to five years of business analysis
  and business optimisation experience, in process driven environments;
  system implementation experience in the telecommunication, service, supply
  chain and/or sales environment; process mapping tool experience; business
  case development experience

• ARIS
• Business analysis
• MTN systems and policies
• MTN systems functionality
• Project management methodologies
• Relationship management
• Systems analysis
• Business architecture knowledge
• Business knowledge
• Conducting JAD sessions / facilitating
  workshops
• Financial modelling knowledge
• Process design and reengineering
• Process mapping knowledge
• Requirements elicitation and management
• Systems design and reengineering
• Systems knowledge specifically financial
  systems
• Understanding of MTN OPCO processes
• Business Analysis methodology
• Ability to work on multiple tasks,
  often   with conflicting objectives
  and competing deadlines
• Analytical skills
• Business acumen – understanding of
  the   business as a whole
• Change management skills
• Communication skills
• Conflict management skills
• Facilitation skills
• Feedback skills
• Flexibility – the ability to adapt
  and   change in the light of changing
  circumstances / new information

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