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Telecom Company Jobs – Business Analyst MFS – MTN-Uganda




Job
Title:            Business Analyst MFS
Organisation: MTN-Uganda
Duty Station: Kampala,
Uganda
Reports to: Senior
Consultant Radio Planning & Optimization
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary: The Business
Analyst MFS will articulate business ideas; suggestions and problems in
technology terms and develop business cases to convert them into deliverable
solutions
Key Duties and
Responsibilities: 
  • Perform Business analysis on IT product
    development projects in line with the agreed business methodology and business
    architecture guidelines
  • Review and understand system
    functionality applicable to each project
  • Input into identifying ways to fine tune
    systems in line with changing work practices
  • Determine, document, and review user
    requirements for all projects
  • Review requirements, determine objectives
    and risks and issues and update URS for the competency centre functional
    design
  • Review technical specifications to ensure
    user and functional requirements are met
  • Construct business cases for initiations
    proposed by the business
  • Research and consider best practice, local
    conditions, trends, as well as competitor activity
  • Identify business improvement and
    optimisation opportunities
  • Assist in identifying innovative ways to
    use minimum resources to achieve maximum   outputs
  • Design and document business solutions
    (process, system and measurements) that meetcurrent and future user requirements
  • Review and re-engineer processes in order
    to meet the required service levels
  • Translate the user requirements into
    functional system requirements in line with the current     system functionality and future
    roadmap, and ensure appropriate documentation thereof
  • Facilitate JAD (Joint Application Design)
    with relevant stakeholders
  • The MTN Uganda Business Analyst MFS
    will also define and construct context diagrams which form part of the
    basis of process mapping
  • Assist in drafting policies, processes
    and procedures
  • Provide information into test pack
    drafting
  • Evaluate situations and determine the
    best methods to reach defined outcomes
  • Address problems on a case by case basis,
    ensuring an optimal balance between the response to the situation, the
    cost of that response, and the core purpose of the organisation
  • Provide information and knowledge as
    required to resolve problems
  • Generate different options for the known
    problem, evaluate possible methods to resolve the  problem, and select the most appropriate
    solution in terms of enhanced effectiveness and efficiency, and reduced
    cost
  • The MTN Uganda Business Analyst MFS
    will conduct research relating to MTN OPCO business and systems
  • Sort, accumulate and analyse information
    from external sources to assist with problem     solving
  • Assist in identifying and assessing
    market trends, taking local conditions into consideration
  • Provide constant status reports and
    feedback as to business analysis deliverables to internal customers and
    program manager
  • Ensure traceability of requirements from
    business through to development and    
    implementation
  • Identify and prepare relevant information
    and data for reporting purposes
  • Deliver first time right service
    excellence
  • Establish and maintain quality standards
    that will enhance the customer experience and cost efficiency
  • Work consistently according to standard
    operating procedures


Qualifications,
Skills and Experience:
  • The ideal candidate for the MTN
    Uganda Business Analyst MFS job opportunity placement should hold a
    Bachelor’s degree preferably in Computer Science, Software Engineering,
    Information Systems, Information Technology, or any other related field.
  • Four to five years of business analysis
    and business optimisation experience, in process driven environments;
    system implementation experience in the telecommunication, service, supply
    chain and/or sales environment; process mapping tool experience; business
    case development experience
Trainings & Knowledge:
  • ARIS
  • Business analysis
  • MTN systems and policies
  • MTN systems functionality
  • Project management methodologies
  • Relationship management
  • Systems analysis
  • Business architecture knowledge
  • Business knowledge
  • Conducting JAD sessions / facilitating
    workshops
  • Financial modelling knowledge
  • Process design and reengineering
  • Process mapping knowledge
  • Requirements elicitation and management
  • Systems design and reengineering
  • Systems knowledge specifically financial
    systems
  • Understanding of MTN OPCO processes
  • Business Analysis methodology
  • Ability to work on multiple tasks,
    often   with conflicting objectives
    and competing deadlines
  • Analytical skills
  • Business acumen – understanding of
    the   business as a whole
  • Change management skills
  • Communication skills
  • Conflict management skills
  • Facilitation skills
  • Feedback skills
  • Flexibility – the ability to adapt
    and   change in the light of changing
    circumstances / new information

NB:
 Please note that
presentation of false academic documents and certification will lead to
criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should send their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) and names and addresses of three referees addressed
to ugrecruitment.UG@mtn.com with
the Job Title as the subject line.
Deadline: 6th June 2018
For more of the
latest jobs, please visit http://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline

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