Supervisor Delivery Channels Job Placement – Finance Trust Bank (FTB)
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Job Title: Supervisor
Delivery Channels
Delivery Channels
Organization: Finance
Trust Bank (FTB)
Trust Bank (FTB)
Duty Station:
Kampala, Uganda
Kampala, Uganda
Reports to: In-Charge
Financial Inclusion Unit
Financial Inclusion Unit
About US:
Finance Trust Bank
is licensed as a Tier 1 Commercial Bank after taking over the financial
services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is
a fully-fledged commercial bank serving a clientele of over 400,000 depositors
and over 23,000’ borrowers, through a network of 36 branches countrywide. The
bank offers a variety of Products and services including; Savings, Current
accounts, Loans, Money transfer services and Bills payments to its target
market which comprises of micro, small and medium entrepreneurs, salary earners
and youth.
is licensed as a Tier 1 Commercial Bank after taking over the financial
services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is
a fully-fledged commercial bank serving a clientele of over 400,000 depositors
and over 23,000’ borrowers, through a network of 36 branches countrywide. The
bank offers a variety of Products and services including; Savings, Current
accounts, Loans, Money transfer services and Bills payments to its target
market which comprises of micro, small and medium entrepreneurs, salary earners
and youth.
Job Summary: The
Supervisor Delivery Channels will
provide hands-on deployment and support expertise for all delivery channels
services to grow transactional income, savings deposits, as well as ensure
total customer satisfaction.
Supervisor Delivery Channels will
provide hands-on deployment and support expertise for all delivery channels
services to grow transactional income, savings deposits, as well as ensure
total customer satisfaction.
Key Duties and Responsibilities:
- Grow transactional income from all Delivery Channels in line with
the monthly target - Grow the savings deposits via the delivery channels
- Attend to all Delivery Channels requests and ensure customer
requests are resolved. - Interface with Internal and External stakeholders to achieve
delivery targets in line with service agreements. - Produce Daily, Weekly and Monthly Performance, Status and Needs
Reports for performance monitoring and effective decision making. - Provide on-site visitation to all branches/major clients for
supports purposes. - Train and create awareness of Delivery Channels services within the
workforce. - Manage Delivery Channels associated risks by identifying,
quantifying, documenting and escalating issues that may lead to fraud. - Consistently analyze customers’ usage of Delivery Channels, with a
view to increase usage of Delivery Channels as well as improve
user-friendliness of Delivery Channels services. - Provide Branch Support for routine Delivery Channels tasks including
users’ access administration and Standby Support.
Qualifications, Skills and Experience:
- The applicant for the Finance Trust Bank (FTB) Supervisor Delivery
Channels job opportunity should hold a Bachelor’s Degree in a business
related course e.g. Economics, Social Sciences, Business Administration - At least three years working experience in the banking industry, two
of which should have been at supervisory level. - Knowledge of Value Added Services will
be an added advantage. - Good analytical skills
- Good report writing skills
- Attentiveness to detail.
- Good sales and marketing skills
- Good Communication and interpersonal
skills - Flexibility to work and travel upcountry
frequently.
How to Apply:
All suitably
qualified candidates should address their applications to Head, Human
Resource, Finance Trust Bank, Plot 115 & 121, Katwe. P.O. Box 6972,
Kampala, Uganda, and email it to jobs@financetrust.co.ug as well as
photocopies of academic testimonials, a CV with at least three reference
contacts, including the most recent employer, and telephone number.
qualified candidates should address their applications to Head, Human
Resource, Finance Trust Bank, Plot 115 & 121, Katwe. P.O. Box 6972,
Kampala, Uganda, and email it to jobs@financetrust.co.ug as well as
photocopies of academic testimonials, a CV with at least three reference
contacts, including the most recent employer, and telephone number.
Deadline: 11th June 2018
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