Supervisor Delivery Channels Job Placement – Finance Trust Bank (FTB)

Job Title:        Supervisor
Delivery Channels
Organization: Finance
Trust Bank (FTB) 
Duty Station: 
Kampala, Uganda
Reports to: In-Charge
Financial Inclusion Unit
About US:
Finance Trust Bank
is licensed as a Tier 1 Commercial Bank after taking over the financial
services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is
a fully-fledged commercial bank serving a clientele of over 400,000 depositors
and over 23,000’ borrowers, through a network of 36 branches countrywide. The
bank offers a variety of Products and services including; Savings, Current
accounts, Loans, Money transfer services and Bills payments to its target
market which comprises of micro, small and medium entrepreneurs, salary earners
and youth.
Job Summary: The
Supervisor Delivery Channels         will
provide hands-on deployment and support expertise for all delivery channels
services to grow transactional income, savings deposits, as well as ensure
total customer satisfaction.
Key Duties and Responsibilities: 
  • Grow transactional income from all Delivery Channels in line with
    the monthly target
  • Grow the savings deposits via the delivery channels
  • Attend to all Delivery Channels requests and ensure customer
    requests are resolved.
  • Interface with Internal and External stakeholders to achieve
    delivery targets in line with service agreements.
  • Produce Daily, Weekly and Monthly Performance, Status and Needs
    Reports for performance monitoring and effective decision making.
  • Provide on-site visitation to all branches/major clients for
    supports purposes.
  • Train and create awareness of Delivery Channels services within the
  • Manage Delivery Channels associated risks by identifying,
    quantifying, documenting and escalating issues that may lead to fraud.
  • Consistently analyze customers’ usage of Delivery Channels, with a
    view to increase usage of Delivery Channels as well as improve
    user-friendliness of Delivery Channels services.
  • Provide Branch Support for routine Delivery Channels tasks including
    users’ access administration and Standby Support.

Qualifications, Skills and Experience:
  • The applicant for the Finance Trust Bank (FTB) Supervisor Delivery
    Channels job opportunity should hold a Bachelor’s Degree in a business
    related course e.g. Economics, Social Sciences, Business Administration
  • At least three years working experience in the banking industry, two
    of which should have been at supervisory level.
  • Knowledge of Value Added Services will
    be an added advantage.
  • Good analytical skills
  • Good report writing skills
  • Attentiveness to detail.
  • Good sales and marketing skills
  • Good Communication and interpersonal
  • Flexibility to work and travel upcountry
How to Apply:
All suitably
qualified candidates should address their applications to Head, Human
Resource, Finance Trust Bank, Plot 115 & 121, Katwe. P.O. Box 6972,
Kampala, Uganda, and email it to as well as
photocopies of academic testimonials, a CV with at least three reference
contacts, including the most recent employer, and telephone number.
Deadline: 11th June 2018
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