Several No Experience Customer Service Enterprise Banker Job Opportunities – Barclays Bank UK

Organisation: Barclays
Bank UK
Duty Station: Jinja,
Uganda
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The primary purpose of the role in Enterprise Banking is customer
acquisition and service in line with the Bank’s compliance guidelines. The
incumbent will be responsible for business development both with new customers
and with existing customers where they are expected to increase “wallet share.”
The jobholder will also be charged with ensuring appropriate introductions to
the Relationship Manager where Enterprise Banking clients require specialist
advice and support. He /she will also serves as an integral member of the Business
Banking/Retail Team.
Key Duties and Responsibilities:
Sales and Service: 90%
  • The incumbent will be the primary focal
    contact for the opening of Enterprise Banking accounts, following the
    Bank’s recruitment policies and procedures.
  • Grow portfolio profitability by
    identifying new and existing customer potential including sales
    opportunities and new product promotion initiatives.
  • Determine the products and solutions
    that are most effective in meeting customers’ needs and be able to sell
    these at short notice both reactively and proactively.
  • Proactively generate customer interest
    in products and services either by face-to-face (in branch and client
    visits), or telephone contact including following up leads provided by
    colleagues.
  • Originate and initiate client credit
    applications to the commercial credit team in line with the existing
    Barclays Africa SME lending guidelines. Clear delivery of lending
    decisions, demonstrating ownership of the decision, and exploration of
    alternative solutions to ensure appropriate matching of client needs is
    critical.
  • Carry out customer meetings that have
    well defined call objectives, desired outcomes and a well-constructed
    plan.
  • Actively communicate all key messages to
    customers including agreed service standards, negotiated pricing,
    relationship team contact points
  • Handle and find amicable solutions to
    all customer complaints
  • Achieve and seek to exceed all agreed
    sales and servicing targets.
  • Serve as an active member of the
    Business Banking/Retail team, supporting branch based staff and others in
    the delivery of excellent customer service.
Business Management: 10%
  • Plan a personal campaign of sales
    activity around promotions or initiatives to meet personal objectives and
    targets.
  • Consult customer owners/managers on
    financial/ credit issues and general business practice/ideas.
  • Research, create and follow up on a
    target list for potential new business
  • Work closely with Relationship Managers,
    Associate Relationship Managers and Credit Managers to ensure that credit
    applications for new and existing facilities are correctly prepared in
    accordance with existing policies/guidelines
  • Embrace and support the management of
    change.
  • Update/maintain Customer Information and
    Contact History records.
  • Responsible for the continuous
    development of self and proactively share learning with others.
  • Responsible for recording and
    maintaining personal performance records.
  • In charge of control of the quality of
    the portfolio, using available triggers and adherence to Risk management
    guidelines and policies


Qualifications, Skills and Experience:
  • The applicants for the Enterprise Banker
    Jobs should be well versed with the Bank’s core set products
  • For Complex products, will have a
    detailed knowledge of the requirements of the more sophisticated customers
  • Exhaustive working knowledge of the
    products and services available in the SME Banking Sector is also required
  • Working knowledge of the Barclays Africa
    & Middle East Change Governance Framework will be highly preferred
  • Self-sufficiency in personal management
    in order to ensure that targets are achieved, through effective planning
    and monitoring of performance.
  • The applicant should possess good
    working knowledge of the challenges faced by a range of different businesses,
    and of the environment in which SME businesses operate.
  • Exceptional relationship and
    interpersonal skills
  • Strong selling and negotiation Skills
  • Strong Presentation Skills
  • Good relationship Skills
  • Credit Risk Skills
  • Team Skills
  • Excellent communications Skills
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
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latest jobs, please visit http://www.theugandanjobline.com or
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