The Ugandan Jobline

• The incumbent will be the primary focal
  contact for the opening of Enterprise Banking accounts, following the
  Bank’s recruitment policies and procedures.
• Grow portfolio profitability by
  identifying new and existing customer potential including sales
  opportunities and new product promotion initiatives.
• Determine the products and solutions
  that are most effective in meeting customers’ needs and be able to sell
  these at short notice both reactively and proactively.
• Proactively generate customer interest
  in products and services either by face-to-face (in branch and client
  visits), or telephone contact including following up leads provided by
  colleagues.
• Originate and initiate client credit
  applications to the commercial credit team in line with the existing
  Barclays Africa SME lending guidelines. Clear delivery of lending
  decisions, demonstrating ownership of the decision, and exploration of
  alternative solutions to ensure appropriate matching of client needs is
  critical.
• Carry out customer meetings that have
  well defined call objectives, desired outcomes and a well-constructed
  plan.
• Actively communicate all key messages to
  customers including agreed service standards, negotiated pricing,
  relationship team contact points
• Handle and find amicable solutions to
  all customer complaints
• Achieve and seek to exceed all agreed
  sales and servicing targets.
• Serve as an active member of the
  Business Banking/Retail team, supporting branch based staff and others in
  the delivery of excellent customer service.

• Plan a personal campaign of sales
  activity around promotions or initiatives to meet personal objectives and
  targets.
• Consult customer owners/managers on
  financial/ credit issues and general business practice/ideas.
• Research, create and follow up on a
  target list for potential new business
• Work closely with Relationship Managers,
  Associate Relationship Managers and Credit Managers to ensure that credit
  applications for new and existing facilities are correctly prepared in
  accordance with existing policies/guidelines
• Embrace and support the management of
  change.
• Update/maintain Customer Information and
  Contact History records.
• Responsible for the continuous
  development of self and proactively share learning with others.
• Responsible for recording and
  maintaining personal performance records.
• In charge of control of the quality of
  the portfolio, using available triggers and adherence to Risk management
  guidelines and policies

• The applicants for the Enterprise Banker
  Jobs should be well versed with the Bank’s core set products
• For Complex products, will have a
  detailed knowledge of the requirements of the more sophisticated customers
• Exhaustive working knowledge of the
  products and services available in the SME Banking Sector is also required
• Working knowledge of the Barclays Africa
  & Middle East Change Governance Framework will be highly preferred
• Self-sufficiency in personal management
  in order to ensure that targets are achieved, through effective planning
  and monitoring of performance.
• The applicant should possess good
  working knowledge of the challenges faced by a range of different
  businesses, and of the environment in which SME businesses operate.
• Exceptional relationship and
  interpersonal skills
• Strong selling and negotiation Skills
• Strong Presentation Skills
• Good relationship Skills
• Credit Risk Skills
• Team Skills
• Excellent communications Skills

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