Several Fresher Customer Service Advisor Job Opportunities – Barclays Bank UK

Organisation: Barclays
Bank UK
Duty Station: Kampala,
Reports to: Branch
About Barclays:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Customer Service Advisor will be responsible for the delivery of exceptional
Retail Branch performance through dispensing and receiving cash and related
instruments. The incumbent will provide exceptional customer service to walk-in
branch Retail customers.
Key Duties and Responsibilities:
Operational Rigour and Compliance:  50%
  • Dispense and receive physical cash,
    cheques, travellers cheques, drafts and other financial instruments over
    the counter to walk-in primarily retail banking customers.
  • Where required, process foreign currency
    travellers cheques, either by issuing or cashing such cheques.
  • Before processing each transaction,
    verify that all the required information for the transaction is accurate
    and complete in accordance with the banks procedures (for example when
    cashing a cheque, verify the date, bank name, customer’s ID and validity
    of the cheque, check amount number and amount in words agree, that
    customer has sufficient funds etc.). Refer any concerns to the Team Leader
    Cash or Branch Coordinator for follow-up and decision-making on whether to
  • Refer any transactions in excess of
    teller limits to the next level for authorisation.
  • Enter all transactions into the bank’s
    system and ensure that all transactions are properly authorised before
  • Carefully count all cash received or
    dispensed to ensure that errors are  avoided. Barclays has a zero
    tolerance policy for teller errors and appropriate action will be taken,
    which may include formal disciplinary procedures.
  • Support customers to correctly complete
    transaction documentation such as deposit or withdrawal slips to ensure
    accuracy and completeness of these documents.
  • Reconcile own till cash at the beginning
    and end of each day, as well as when cash is restocked or repatriated
    during the day.
  • Open and close tills according to the
    bank’s procedures, including physically securing the till according to
    requirement set out (e.g. physically chaining the till).
  • Throughout each day, advise the Cash/ATM
    Custodian when teller cash limits are reached to enable them to restock or
    repatriate cash.
  • Carry out snap checks as assigned by the
    Branch Coordinator from time to time.
  • Ensure that all transaction records are
    kept meticulously and in accordance with bank procedures. Make such
    documents available for review/control purposes when required.
Customer Service: 25%
  • Provide timely guidance to customers on
    the cash process to ensure the smooth flow of transactions.
  • When directly receiving customer
    enquiries, attempt to resolve the enquiry at the first instance by using
    the bank’s systems. Only escalate to the Team Leader or Branch
    Coordinator, or ask the customer to speak to an Inquiries Advisor when all
    other efforts have been exhausted to resolve the customer’s request.
  • Support customers to correctly complete
    transaction documentation such as deposit or withdrawal slips to ensure
    accuracy and completeness of these documents.
  • Explain the banks procedures, security
    requirements (such as the requirement to provide sufficient ID when
    transacting) as well as services to customers.
  • Regularly inform customers of the value
    of using the Customer Feedback system, including explaining to customers
    how the bank uses their feedback to improve service.
Colleague / Team work -15%
  • Create and maintain good working
    relations with the colleagues in the branch.
  • Attend all mandatory trainings as
    required by the training schedule.
  • Ensure that all leave days are taken
    within the branch leave schedule but giving specially consideration to
    business needs. Ensure proper approvals are obtained.
  • Participate in the EOS surveys and
    action plans for the branch.
  • Support Identify and participant in
    community initiatives to support as part of Barclays community initiatives
    (such as Make a Difference Day, Local community initiative, Financial
  • Significantly the team in branch
    whenever called upon.
  • Attend bank official functions whenever
Community – 5%
  • contribute ideas to support the
    community initiatives agenda in the branch
Sales Leads: 5%
  • Identify sales leads through reviewing
    income levels on customer statements, questioning customers when they
    mention specific needs, and referring any new leads to Customer Advisors
  • When specific sales campaigns are
    running in the branch, explain the campaign details in brief to customers,
    and direct them to the Customer Advisors for further information
  • Perform any other duties as assigned
    from time to time.

Qualifications, Skills and Experience:
  • The ideal candidates for the Barclays
    Bank UK Customer Service Advisor job placement should hold a High school
    diploma with Math and English passed at a higher grade. They should also
    hold relevant diplomas and / or degrees.
  • At least one to two years’ experience in
    a banking hall environment either as cashier or inquiries
  • High level of working knowledge of all
    the Bank’s retail products, procedures and policies
  • Preferred
  • Some knowledge of competitive products
    and processes.
  • Some experience in dealing with large
    amounts of cash in a retail environment
  • Possess excellent numeric skills
    including meticulous attention to detail
  • Excellent communication skills especially
  • Possess good listening and questioning
  • Good keyboard skills, especially on the
    numerical side.
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
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