Several Financial Inclusion Supervisor Job Opportunities – Centenary Bank

Organization: Centenary
Duty Station: Kampala,
Reports to: Branch
About US:
Centenary Bank is
the leading Commercial Micro Finance Bank in Uganda serving over 1,300,000
clients (a quarter of the banking population) in 58 branches spread
countrywide. We are one of Uganda’s top three financial organisations,
employing more than 1,900 people. Joining Centenary Bank is an opportunity to
use your skills and experience in tackling real world problems.
Job Summary: The
Financial Inclusion Supervisor will plan, coordinate and implement the
recruitment, training and Performance monitoring of Bank agents in a specific
branch location.
Key Duties and Responsibilities: 
  • Drive Agent recruitment, transaction and performance in a specific
    branch location. This will include assessment of suitable agents for the
    Bank in line with set criteria, standards and procedures.
  • Identify potential agents in the assigned branch location and
    complete the application process
  • Draw a training program for the assigned agents in a particular
    branch location in line with the Bank’s plan.
  • Conduct regular visits to agents to confirm compliance with the
    Internal Bank/ External Regulators’ policies and procedures.
  • Set targets and circulate them to agents and monitor their
  • Carry out first level maintenance of agency banking equipment, eg
    Point of Sale and log books and Mobile phone trouble shooting.
  • Handle first level of customer service to agents and handle customer
    complaints arising from agents.
  • Ensure that agent premises are properly branded and the Centenary
    Bank brand is visible at all agent premises.
  • Handle direct supervision of the Financial Inclusion sales
    representatives to ensure they deliver their due targets
  • Responsible for delivery of set targets in Branch accounts

Qualifications, Skills and Experience:
  • The ideal candidate for the Centenary Bank Financial Inclusion
    Supervisor job placement should hold a Bachelor’s Degree in business
    related course e.g. Economics, Business Administration, Social Sciences
  • Four years in a Banking or Lending / Credit position, three of which
    should have been in a direct customer interfacing position.
  • Ability to drive and motivate recruitment of Agents to undertake the
    Bank offering
  • Must be familiar with Banking practices, policies and procedures
  • Excellent Marketing and People management skills
  • Computer literacy skills
  • Good Report writing skills and presentation skills
  • Superior/articulate communication abilities, with an outgoing
  • Experience as a trainer with ability to address and or train teams,
    is an added advantage.
  • Negotiation and interpersonal skills
  • A team leader with self-drive who can supervise sales teams
  • Supervisory exposure in Banking or Telecom industry is an added
How to Apply:
All candidates who
desire to join Centenary Bank should send their applications by following the
instructions below; downloading an application form for employment, download
, filling it and enclosing an application letter, Curriculum Vitae
(CV) with three professional referees and copies of academic
testimonials/certificates and send the application to:
General Manager
Human Resources, Centenary Bank, P.O. Box 1892 — Kampala, Uganda.
Note: While we thank all applicants for your interest. Only shortlisted
applicants will be contacted. Only shortlisted applicants will be contacted.
Deadline: 29th June 2018 by 5:00pm
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