The Ugandan Jobline

• Provide a relationship based offering to the small and medium
  enterprises, through a proactive highly personal approach to meet the
  financial needs and service expectations of all clients in this segment in
  line with the business objectives.
• Proactively manage the Salary portfolio to maximize revenue for the
  bank in terms of fees, margins and sales, minimize costs and risks, whilst
  maintaining the customer’s relationship with the bank.
• Acquire new customers in terms of savings and loans as per the
  criteria outlined in the segment value proposition and reflected by the
  segment strategy and sales targets
• Conduct a needs analysis with all new and existing customers to
  ensure that product opportunities identified are appropriate to meet the
  customers’ needs and expectations.
• Plan a comprehensive contact management program for all customers
  within the portfolio and act on the calling program as planned to ensure
  that all customers are contacted, to meet customers service expectations,
  improve knowledge and understanding of the customer (i.e. salary income,
  frequency of income) and identify additional customer needs resulting in
  cross sales.
• Retain ownership of customer requests, complaints and applications,
  follow every task through to completion keeping the customer updated on
  progress
• Participate in setting growth and quality targets and ensure timely
  communication of such targets at least one month before commencement of
  the performance period and drive growth of the Salary portfolio by working
  closely with branches to identify new business opportunities and grow the
  existing relationships.
• Train Relationship Officers-Consumer in credit underwriting
  techniques and ensure continuous improvement in the quality of the credit
  underwriting in line with the credit policies and best practice.
• Monitor the quantitative performance of the Salary portfolio and
  identify problem accounts that may require early action to mitigate
  default and prepare and submit monthly or weekly credit reports.
• Through training and working with Branch Managers ensure that credit
  documentation standards as laid down in the credit policy are met at all
  times.
• Regularly review the business and market environment to ensure that
  the institution’s Salary products remain competitive and Develop/recommend
  changes to the existing Salary products in line with the bank’s objectives
  and the industry best practice
• Regular review and visits to existing customers are made to monitor
  the performance of the existing Salary loan facilities and furnish reports
  to management of the findings.

• The applicant for the Tropical Bank Limited Manager, Consumer
  Banking job placement must hold a bachelor’s degree in a business-related
  field such as Business Administration, Commerce, Accounting, Finance,
  Economics and Statistics
• Master’s degree or Post graduate diploma in Business Administration
  or in any of the above fields or a professional qualification such as ACCA
  is a strong added advantage
• Five years of experience in banking
• Comprehensive knowledge of bank operations
• Industry best practices and current developments
• Economic sectors and trends
• Credit management practices and underwriting skills
• Basic knowledge of principles, regulations and laws relating to land
  transactions, contracting and collateral documentation perfection
• Relationship management skills
• Experience in products development
• Excellent communication skills
• Impeccable level of integrity
• Professionalism
• Analytical skills
• Leadership skills
• Creative and innovative thinking

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