Organisation: Stanbic
Bank
Bank
Duty Station: Kampala,
Uganda
Uganda
About US:
Stanbic Bank Uganda
Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn
owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking
and financial services group. The Standard Bank Group is the leading banking
group focused on emerging markets. It is the largest African banking group
ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank
in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn
owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking
and financial services group. The Standard Bank Group is the leading banking
group focused on emerging markets. It is the largest African banking group
ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank
in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The
Officer, Capability Development, Agency Banking will continuously equip Stanbic
Bank’s agents, agents, agent’s staff and bank staff with the knowledge and
skills required to manage agency banking operations effectively and in
compliance with bank standards and regulatory requirements.
Officer, Capability Development, Agency Banking will continuously equip Stanbic
Bank’s agents, agents, agent’s staff and bank staff with the knowledge and
skills required to manage agency banking operations effectively and in
compliance with bank standards and regulatory requirements.
Key Duties and Responsibilities:
·
Agency
Banking training manuals: Develop
and update the agent banking training manual for agents and staff as required
Agency
Banking training manuals: Develop
and update the agent banking training manual for agents and staff as required
·
Agency
Banking skill and knowledge gap analysis: Identify agent and staff skill and knowledge gaps, and develop training
content and plans to close these gaps
Agency
Banking skill and knowledge gap analysis: Identify agent and staff skill and knowledge gaps, and develop training
content and plans to close these gaps
·
Agency
Banking training:
Agency
Banking training:
o Build and maintain capability by continuously
training agents, agent’s staff and bank staff
training agents, agent’s staff and bank staff
o Develop e-learning and simulations and drive
completion by agents, agent’s staff and bank staff.
completion by agents, agent’s staff and bank staff.
o Evaluate effectiveness of training and take
action to improve effectiveness
action to improve effectiveness
·
Agency
Banking training reports: Provide
reports detailing the training carried out, outcomes achieved, expenditure and
impact on agent, agent’s staff and bank staff performance
Agency
Banking training reports: Provide
reports detailing the training carried out, outcomes achieved, expenditure and
impact on agent, agent’s staff and bank staff performance
Key Performance Indicators:
·
Agency
Banking training manual up to date
Agency
Banking training manual up to date
·
Agency
Banking knowledge and skill gaps analysis
Agency
Banking knowledge and skill gaps analysis
·
Agency
banking annual training plan.
Agency
banking annual training plan.
·
Percentage
completion of training as per schedule and budget
Percentage
completion of training as per schedule and budget
·
Agents,
agent’s staff and bank staff skill and knowledge level
Agents,
agent’s staff and bank staff skill and knowledge level
·
Agency
banking training report
Agency
banking training report
Qualifications, Skills and Experience:
·
The
ideal candidate for the Stanbic Bank Officer, Capability Development, Agency
Banking career placement should hold a Degree from a recognized university
The
ideal candidate for the Stanbic Bank Officer, Capability Development, Agency
Banking career placement should hold a Degree from a recognized university
·
Effective
Business Communication: Competency Description: The ability to communicate
information and ideas in a clear and concise manner appropriate for the
audience in order to explain, persuade, convince and influence others to
achieve the desired outcomes.
Effective
Business Communication: Competency Description: The ability to communicate
information and ideas in a clear and concise manner appropriate for the
audience in order to explain, persuade, convince and influence others to
achieve the desired outcomes.
·
Campaign
Management: The ability to plan, create, track, store, distribute, analyse
results and reports on communication, branding or advertising campaigns.
Campaign
Management: The ability to plan, create, track, store, distribute, analyse
results and reports on communication, branding or advertising campaigns.
·
Product
Knowledge: Knowledge and understanding of the features, benefits and pricing of
the products and services on offer to personal banking customers across
multiple customer segments.
Product
Knowledge: Knowledge and understanding of the features, benefits and pricing of
the products and services on offer to personal banking customers across
multiple customer segments.
·
Customer
Understanding: The ability to analyse customer needs by engaging with them,
analysing their personal financial objectives as well as their current
financial position.
Customer
Understanding: The ability to analyse customer needs by engaging with them,
analysing their personal financial objectives as well as their current
financial position.
·
Banking
Process and Procedures: Sound knowledge of the Bank’s laid down policies and
procedures as it relates to the processing of customer transactions.
Banking
Process and Procedures: Sound knowledge of the Bank’s laid down policies and
procedures as it relates to the processing of customer transactions.
·
Heart of
Customer Experience: Within the Standard Bank Customer Experience Framework,
the ability to treat the customer with respect and dignity, at a personal
level, in a positive and friendly manner.
Heart of
Customer Experience: Within the Standard Bank Customer Experience Framework,
the ability to treat the customer with respect and dignity, at a personal
level, in a positive and friendly manner.
How to Apply:
All candidates who
wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the
aforementioned capacity are encouraged to Apply Online by visiting Link below.
wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the
aforementioned capacity are encouraged to Apply Online by visiting Link below.
Deadline: 14th June 2018
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline