Fresher Officer, Capability Development, Agency Banking Jobs – Stanbic Bank

Organisation: Stanbic
Duty Station: Kampala,
About US:
Stanbic Bank Uganda
Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn
owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking
and financial services group. The Standard Bank Group is the leading banking
group focused on emerging markets. It is the largest African banking group
ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank
in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The
Officer, Capability Development, Agency Banking will continuously equip Stanbic
Bank’s agents, agents, agent’s staff and bank staff with the knowledge and
skills required to manage agency banking operations effectively and in
compliance with bank standards and regulatory requirements.
Key Duties and Responsibilities: 
Banking training manuals:
and update the agent banking training manual for agents and staff as required
Banking skill and knowledge gap analysis:
Identify agent and staff skill and knowledge gaps, and develop training
content and plans to close these gaps
Banking training:
o   Build and maintain capability by continuously
training agents, agent’s staff and bank staff
o   Develop e-learning and simulations and drive
completion by agents, agent’s staff and bank staff.
o   Evaluate effectiveness of training and take
action to improve effectiveness
Banking training reports:
reports detailing the training carried out, outcomes achieved, expenditure and
impact on agent, agent’s staff and bank staff performance
Key Performance Indicators:
Banking training manual up to date
Banking knowledge and skill gaps analysis
banking annual training plan.
completion of training as per schedule and budget
agent’s staff and bank staff skill and knowledge level
banking training report

Qualifications, Skills and Experience:
ideal candidate for the Stanbic Bank Officer, Capability Development, Agency
Banking career placement should hold a Degree from a recognized university
Business Communication: Competency Description: The ability to communicate
information and ideas in a clear and concise manner appropriate for the
audience in order to explain, persuade, convince and influence others to
achieve the desired outcomes.
Management: The ability to plan, create, track, store, distribute, analyse
results and reports on communication, branding or advertising campaigns.
Knowledge: Knowledge and understanding of the features, benefits and pricing of
the products and services on offer to personal banking customers across
multiple customer segments.
Understanding: The ability to analyse customer needs by engaging with them,
analysing their personal financial objectives as well as their current
financial position.
Process and Procedures: Sound knowledge of the Bank’s laid down policies and
procedures as it relates to the processing of customer transactions.
Heart of
Customer Experience: Within the Standard Bank Customer Experience Framework,
the ability to treat the customer with respect and dignity, at a personal
level, in a positive and friendly manner.
How to Apply:
All candidates who
wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the
aforementioned capacity are encouraged to Apply Online by visiting Link below.
Deadline: 14th June 2018
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