Fresher Customer Experience Application Developer IT Jobs – Barclays Bank UK

Organisation: Barclays
Bank UK
Duty Station: Hannington
Road, Kampala, Uganda
Reports to: Head
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Customer Experience Application Developer will translate customer experience
requirements into IT and system requirements and carry out development,
testing, commissioning as well as support of customer experience system
Key Duties and Responsibilities: 
Development: 100%
  • Tasked with data collection, storage and analysis system for
    customer information from various sources
  • Development of critical process control points to provide early
    warning alerts for the top 15 processes
  • Development of predictive algorithms for customer behaviour based on
    datasets from different sources
  • Development of customer experience solutions covering different
    aspects/modules like automated customer response collection, customer
    issue history analysis, customer activity alerts
  • Development of local solutions to key customer experience challenges
Risk, Governance
and Regulatory:
Ensure that all
activities and duties are carried out in full compliance with regulatory
requirements, Enterprise Wide Risk Management Framework and internal Barclays
Policies and Policy Standards. Understand and manage risks and risk events (incidents)
relevant to the role.

Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Bank Customer Experience
    Application Developer job placement should hold a Bachelors’ degree in
    computer science or software engineering
  • Additional qualifications in Statistics and will be an added
  • Experience in application development especially web applications
  • Experience in algorithm building and big data set analysis
  • Experience in key applications like R and python
  • Experience in carrying out integrations to other systems especially
    using the standard ISO 8583 interfaces
  • Data-oriented personality
  • Fluent in application development packages especially PHP, MYSQL,
  • Ability to translate CX and business requirements into system and IT
  • Devising automated solutions to current and future CX challenges and
  • Ability to collect and analyse larger data sets
  • Ability to develop predictive algorithms taking in data from sources
    such as customer complaints, transactions, customer specific behaviour
    among others
  • Skilled in establishing a detailed program specification through
    discussion with key stakeholders
  • Experience in clarifying what actions the program is intended to
  • Experience in breaking down program specification into its simplest
    elements and translating this logic into a programming language
  • Skilled in evaluating and increasing the program’s effectiveness
  • Experience in adapting the program to new requirements, as necessary
  • Ability to think outside the box in terms of coming up with solution
  • Critical thinker
  • Knowledge of machine learning techniques will be a great advantage
  • Creating automated anomaly detection systems and constant tracking
    of its performance
  • Enhancing data collection procedures to include information that is
    relevant for building analytic systems
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For more of the
latest jobs, please visit or
find us on our Facebook page

Leave a Reply

Your email address will not be published. Required fields are marked *