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• Maintain an effective control environment to ensure that risk is
  effectively managed in all branch operations by enforcing strict adherence
  to the process flows in order to achieve satisfactory audit and Risk
  ratings and safeguard the bank’s business in line with Operational
  policies.
• Verify customer signatures and ids for withdraws and other
  transactions by confirming signatures in Globus, physical identities,
  account numbers and customer images in line with regulatory guidelines and
  the TBL operations policies.
• Authorize all cash transactions above teller limits, all back-office
  and front office postings/customer instructions both in Globus and on the
  physical voucher within the acceptable turnaround time in line with TBL
  customer service policies and the process flows.
• Recover and generate revenue by promptly passing correct charges and
  commissions on both operational and loan accounts to avoid revenue leakage
  and ensure branch growth in line with TBL business objectives.
• Monitor all overdrawn accounts and Non-Performing Assets/Loans in
  arrears to maintain NPA Ratios within the specified operations guidelines
  to avoid financial loss in line with credit policies and procedures.
• Maintain an updated key register & ensure that dual control is
  in place for proper management of prime keys and combination settings as
  well as act as the key custodians for the strong room and ATM in line with
  operational policies and guidelines.
• Ensure that stock of pin mailers are kept securely under dual
  control and agree with bank’s records, destroy pin mailers that have
  stayed for three months and more to safeguard against frauds as per the
  operations manual.
• Generate and analyse reports periodically including but not limited
  to NPSS, dashboard and financials to monitor branch performance in line
  with the operational policies and procedures.
• Monitor and reconcile all branch suspense accounts under operations
  on a daily basis to safeguard the branch from frauds and financial loss in
  line with TBL business objectives and operational guidelines and policies.
• Identify and record all suspicious transactions, and notify the
  Branch Manager and Risk Department for further investigation, to reduce
  exposure to risk in accordance with Anti-money laundering policies and TBL
  operational guidelines.
• Supervise tellers and back office staff, coaching, mentoring and
  motivating them to increase their productivity through regular product
  knowledge sessions and staff rotations in line with HR guidelines and
  operational policies

• The applicant for the Tropical Bank Limited Branch Operations
  Manager job placement must hold a bachelor’s degree from a reputable
  University
• Three years of experience in banking
• Extensive knowledge of branch operations
• Understanding of banking products
• Communication skills
• Integrity
• Professionalism
• Analytical skills
• Leadership skills
• Risk averse

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