7 Branch Operations Manager Job Opportunities – Tropical Bank Limited

Organisation: Tropical
Bank Limited
Duty Station: 
Kampala, Uganda
Reports to: Branch
About US:
Tropical Bank
Limited was established in 1973 under the name Libyan Arab Uganda Bank for
Foreign Trade and Development. Tropical Bank Limited is jointly owned by the
Governments of the Republic of Uganda 0.03% and the Libyan Foreign Bank (LFB)
99.97% of Paid-up Capital. The Bank provides professional and personalized
commercial banking services to various sectors of the economy including
financial support to Parastatals, Corporates, Small and Medium Enterprises,
Individuals, and Non-Governmental Organisations.
Job Summary:   The Branch Operations Manager will execute
and monitor the implementation of branch operational processes and procedures
so as to achieve the risk mitigation standards, compliance standards, customer
service standards; to avoid revenue losses and leakages as well as ensure
customer retention and branch profitability in line with operation and risk
Key Duties and Responsibilities: 
  • Maintain an effective control environment to ensure that risk is
    effectively managed in all branch operations by enforcing strict adherence
    to the process flows in order to achieve satisfactory audit and Risk
    ratings and safeguard the bank’s business in line with Operational
  • Verify customer signatures and ids for withdraws and other
    transactions by confirming signatures in Globus, physical identities,
    account numbers and customer images in line with regulatory guidelines and
    the TBL operations policies.
  • Authorize all cash transactions above teller limits, all back-office
    and front office postings/customer instructions both in Globus and on the
    physical voucher within the acceptable turnaround time in line with TBL
    customer service policies and the process flows.
  • Recover and generate revenue by promptly passing correct charges and
    commissions on both operational and loan accounts to avoid revenue leakage
    and ensure branch growth in line with TBL business objectives.
  • Monitor all overdrawn accounts and Non-Performing Assets/Loans in
    arrears to maintain NPA Ratios within the specified operations guidelines
    to avoid financial loss in line with credit policies and procedures.
  • Maintain an updated key register & ensure that dual control is
    in place for proper management of prime keys and combination settings as
    well as act as the key custodians for the strong room and ATM in line with
    operational policies and guidelines.
  • Ensure that stock of pin mailers are kept securely under dual
    control and agree with bank’s records, destroy pin mailers that have
    stayed for three months and more to safeguard against frauds as per the
    operations manual.
  • Generate and analyse reports periodically including but not limited
    to NPSS, dashboard and financials to monitor branch performance in line
    with the operational policies and procedures.
  • Monitor and reconcile all branch suspense accounts under operations
    on a daily basis to safeguard the branch from frauds and financial loss in
    line with TBL business objectives and operational guidelines and policies.
  • Identify and record all suspicious transactions, and notify the
    Branch Manager and Risk Department for further investigation, to reduce
    exposure to risk in accordance with Anti-money laundering policies and TBL
    operational guidelines.
  • Supervise tellers and back office staff, coaching, mentoring and
    motivating them to increase their productivity through regular product
    knowledge sessions and staff rotations in line with HR guidelines and
    operational policies

Qualifications, Skills and Experience:
  • The applicant for the Tropical Bank Limited Branch Operations
    Manager job placement must hold a bachelor’s degree from a reputable
  • Three years of experience in banking
  • Extensive knowledge of branch operations
  • Understanding of banking products
  • Communication skills
  • Integrity
  • Professionalism
  • Analytical skills
  • Leadership skills
  • Risk averse
How to Apply:
If your
qualifications and experience match those described above please send a
detailed application together with your CV, copies of your academic
certificates and transcripts and a cover  letter of not more than 2 pages
explaining why you consider yourself to be the best suited candidate.
Send to:
Head of Human
Tropical Bank
Plot 54 Lugogo
Bypass (Rotary Avenue)
P.O. Box 9485,
Deadline: 9th July 2018 by 5:00pm
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