The Ugandan Jobline

• Ensure district follows information provision guidelines through
  planning, monitoring, implementation and supporting others in the programme
  area to implement.
• Through HA assessment, check with communities how they would like to
  receive information, including format, timing, location, language etc.
• Write information provision materials for the district translate and
  order copies through Head Office.
• Implement and support programme staff to implement information
  provision guidelines and district level information provision strategy.
  This includes setting up notice boards, printing documents to include on
  notice boards, showing staff how to use notice boards etc.
• Keenly review and improve or develop districts level information
  provision strategy. Work together with Commodity Officer to ensure all
  stakeholders are sufficiently informed according to the information
  provision guidelines.
• Ensure implementation of feedback and complaints mechanisms across
  all programs in the district. This includes: Ensure adherence of the
  district to Feedback and Complaints Policy and Procedures, Help Desk
  Guidelines, Suggestion Box Guidelines etc. Including confidentiality,
  timely and appropriate response.
• Review complaints received through all mechanisms together with the
  Commodity Officer. Decide a plan of action. Responsible for ensuring the
  action is carried through on time, according to the guidelines.
• Document all district level complaints and responses centrally and
  as directed. Design a database and manage documentation of all district
  complaints in the database.
• Engage the community in an appropriate and respectful manner, never
  raising false expectations.
• Intentionally, regularly informally and formally consult with
  beneficiaries, non-beneficiaires, Government, other agencies to receive
  feedback on our programs, commitments and staff conduct.
• Improve the programme staff understands of capacities, needs and
  preferences of the communities which we work with. Work with prgramme
  staff to improve the ways in which World Vision engages the community
  based on findings of community preferences.
• Build capacity of district staff to engage with communities.
• Raise and address any issues discovered during consultations. Raise
  sensitive issues/incidents immediately to the Food Assistance Manager.
• Compile and submit quality reports to Food Assistance Manager as
  directed. Ensure that all reports are highly accurate, comprehensive, well
  documented and will guarantee the credibility of the program;

• The ideal candidate for the World Vision Accountability Database Officer job
  opportunity must hold a University Degree in education, sociology,
  political science, business or international development;
• Two years of experience in working with International NGOs with
  relevant community focus
• Proven ability to work effectively with beneficiary communities,
  Government and other stakeholders at the district level;
• Experience in training and community consultation highly desired
• Experience in facilitating focus group discussions with local
  communities and reporting.
• Commitment to and understanding of international humanitarian
  standards, especially the Red Cross and Red Crescent Code of Conduct,
  Sphere, and the Humanitarian Accountability Partnership (HAP) Standard;
• Ability to work in a cross-cultural context with people of various
  backgrounds;
• Modeling of accountable practice through personal actions and
  approaches to program management;
• Willingness to participate in chapel and group devotions; and
• Commitment to WV Core Values and Mission Statement.

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