The Ugandan Jobline

• Market the banks products and services by cross selling them to the
  customers.
• Identify and develop the banks salaried business relationships,
  generate new business lines and new customers to achieve defined sales
  targets.
• Manage the customer relationship to improve customer satisfaction
  and ensure the bank mines more business and more revenues from the
  existing customers
• Screen all potential Salary customers for eligibility by conducting
  KYC, financial and non-financial analysis, and reviewing and analyzing all
  Salary credit applications for accuracy, completeness and compliance with
  the banks policies.
• Discuss loan terms and conditions, conduct collateral risk analysis
  to ensure compliance with the banks policies and procedures
• Prepare and forward client’s requests for uncleared effects,
  overdrafts, ensuring that all required documents are acquired and filed in
  line with the Banks policy.
• Participate in the loan approval committee at the branch
• Monitor the growth and quality of the Salary loan portfolio and
  recommend remedial action in line with the banks policy.
• Manage delinquency through monitoring of the PAR and the
  nonperforming loans and recover loans to avoid arrears.
• Manage customer relationship through a proactive and consultative
  approach so as to create and maintain a clientele base for profitable
  business especially with salaried customers within your area for
  operation.
• Proactively manage the customer experience by staying in touch with
  the customer, resolve customer queries and process requests on time in
  line with the agreed SLA’s
• Prepare and submit daily, weekly and monthly reports for loan
  recoveries, sales and new accounts opened.
• Minimize risks through strict adherence to KYC compliance to and
  ensure satisfactory Audit and Risk ratings in all your operations as per
  the bank policies and procedures.

• The applicant for the Tropical Bank Limited Relationship Officer,
  Consumer Banking job placement must have experience in selling and or
  marketing
• Experience as a Customer Relationship Officer will be an added
  advantage
• Good understanding of sales management and branch banking business
• Credit risk management
• Liquidity, cash flow and Financial analysis
• Communication skills
• Integrity
• Professionalism
• Analytical skills
• Leadership skills
• Creative and innovative thinking

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