13 No Experience Customer Service Jobs – Relationship Officer, Consumer Banking – Tropical Bank Limited

Organisation: Tropical
Bank Limited
Duty Station: 
Kampala, Uganda
Reports to: Manager
Consumer Banking 
About US:
Tropical Bank
Limited was established in 1973 under the name Libyan Arab Uganda Bank for
Foreign Trade and Development. Tropical Bank Limited is jointly owned by the
Governments of the Republic of Uganda 0.03% and the Libyan Foreign Bank (LFB)
99.97% of Paid-up Capital. The Bank provides professional and personalized
commercial banking services to various sectors of the economy including
financial support to Parastatals, Corporates, Small and Medium Enterprises,
Individuals, and Non-Governmental Organisations.
Job Summary: The
Relationship Officer, Consumer Banking will mainly identify and mobilize new
clients for deposit growth and loan disbursements and manage the relationship
to mine more business and revenue from the customers in accordance with the
banks policy and procedures.
Key Duties and Responsibilities: 
  • Market the banks products and services by cross selling them to the
  • Identify and develop the banks salaried business relationships,
    generate new business lines and new customers to achieve defined sales
  • Manage the customer relationship to improve customer satisfaction
    and ensure the bank mines more business and more revenues from the
    existing customers
  • Screen all potential Salary customers for eligibility by conducting
    KYC, financial and non-financial analysis, and reviewing and analyzing all
    Salary credit applications for accuracy, completeness and compliance with
    the banks policies.
  • Discuss loan terms and conditions, conduct collateral risk analysis
    to ensure compliance with the banks policies and procedures
  • Prepare and forward client’s requests for uncleared effects,
    overdrafts, ensuring that all required documents are acquired and filed in
    line with the Banks policy.
  • Participate in the loan approval committee at the branch
  • Monitor the growth and quality of the Salary loan portfolio and
    recommend remedial action in line with the banks policy.
  • Manage delinquency through monitoring of the PAR and the
    nonperforming loans and recover loans to avoid arrears.
  • Manage customer relationship through a proactive and consultative
    approach so as to create and maintain a clientele base for profitable
    business especially with salaried customers within your area for
  • Proactively manage the customer experience by staying in touch with
    the customer, resolve customer queries and process requests on time in
    line with the agreed SLA’s
  • Prepare and submit daily, weekly and monthly reports for loan
    recoveries, sales and new accounts opened.
  • Minimize risks through strict adherence to KYC compliance to and
    ensure satisfactory Audit and Risk ratings in all your operations as per
    the bank policies and procedures.

Qualifications, Skills and Experience:
  • The applicant for the Tropical Bank Limited Relationship Officer,
    Consumer Banking job placement must have experience in selling and or
  • Experience as a Customer Relationship Officer will be an added
  • Good understanding of sales management and branch banking business
  • Credit risk management
  • Liquidity, cash flow and Financial analysis
  • Communication skills
  • Integrity
  • Professionalism
  • Analytical skills
  • Leadership skills
  • Creative and innovative thinking
How to Apply:
If your
qualifications and experience match those described above please send a
detailed application together with your CV, copies of your academic
certificates and transcripts and a cover  letter of not more than 2 pages
explaining why you consider yourself to be the best suited candidate.
Send to:
Head of Human
Tropical Bank
Plot 54 Lugogo
Bypass (Rotary Avenue)
P.O. Box 9485,
Deadline: 9th July 2018 by 5:00pm
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