The Ugandan Jobline

• Market the banks products and services by cross selling them to the
  customers.
• Identify and develop the banks SME business relationships, generate
  new business lines and new customers to achieve defined sales targets.
• Manage the client relationships to improve customer satisfaction and
  ensure the bank mines more business and more revenues from the existing
  customers in line with business objectives.
• Screen all potential SME customers for eligibility by conducting
  KYC, financial and non-financial analysis, and reviewing and analyzing all
  SME credit applications for accuracy, completeness and compliance with the
  banks policies.
• Discuss loan terms and conditions, and conduct collateral risk
  analysis to ensure compliance with the banks policies and procedures.
• Participate in the loan approval committee at the branch to ensure
  disbursement to clients capable of paying and thereby avoid high NPA
  ratios
• Prepare and forward clients requests for uncleared effects,
  overdrafts, ensuring that all required documents are acquired and filed in
  line with the Banks policy.
• Monitor the growth and quality of the SME portfolio and recommend
  remedial action in line with the banks policy.
• Create and maintain a clientele base for profitable business
  especially with SME’s within your area of operation, through proactive and
  consultative customer relationship management in line with the business
  goals.
• Manage delinquency through monitoring of the PAR and the
  non-performing loans and recover loans to avoid arrears in line with the
  business objectives.
• Proactively manage the customer experience by staying in touch with
  the customer, resolve customer queries and process requests ensuring good
  turnaround time.
• Prepare daily, weekly and monthly basis, reports for loan recoveries,
  sales and new accounts opened.
• Minimize risks through adherence to KYC compliance as per the bank
  policies and procedures in all your operations to minimize losses due to
  frauds.

• The applicant for the Tropical Bank Limited Relationship Officer,
  SME job placement must have experience is selling and or marketing
• Experience as a Customer Relationship Officer will be an added
  advantage
• Good understanding of sales management and branch banking business
• Credit risk management
• Liquidity, cash flow and Financial analysis
• Excellent communication skills
• Integrity
• Professionalism
• Analytical skills
• Leadership skills
• Creative and innovative thinking

Related Jobs