12 Fresher Customer Service Relationship Officer, SME Jobs – Tropical Bank Limited

Organisation: Tropical
Bank Limited
Duty Station: 
Kampala, Uganda
Reports to: Manager
About US:
Tropical Bank
Limited was established in 1973 under the name Libyan Arab Uganda Bank for
Foreign Trade and Development. Tropical Bank Limited is jointly owned by the
Governments of the Republic of Uganda 0.03% and the Libyan Foreign Bank (LFB)
99.97% of Paid-up Capital. The Bank provides professional and personalized
commercial banking services to various sectors of the economy including
financial support to Parastatals, Corporates, Small and Medium Enterprises,
Individuals, and Non-Governmental Organisations.
Job Summary: The
Relationship Officer, SME will identify and mobilize new clients for deposit
mobilization and loan disbursements and manage the relationship to mine more
business and revenue from the customers in accordance with the banks policy and
Key Duties and Responsibilities: 
  • Market the banks products and services by cross selling them to the
  • Identify and develop the banks SME business relationships, generate
    new business lines and new customers to achieve defined sales targets.
  • Manage the client relationships to improve customer satisfaction and
    ensure the bank mines more business and more revenues from the existing
    customers in line with business objectives.
  • Screen all potential SME customers for eligibility by conducting
    KYC, financial and non-financial analysis, and reviewing and analyzing all
    SME credit applications for accuracy, completeness and compliance with the
    banks policies.
  • Discuss loan terms and conditions, and conduct collateral risk
    analysis to ensure compliance with the banks policies and procedures.
  • Participate in the loan approval committee at the branch to ensure
    disbursement to clients capable of paying and thereby avoid high NPA
  • Prepare and forward clients requests for uncleared effects,
    overdrafts, ensuring that all required documents are acquired and filed in
    line with the Banks policy.
  • Monitor the growth and quality of the SME portfolio and recommend
    remedial action in line with the banks policy.
  • Create and maintain a clientele base for profitable business
    especially with SME’s within your area of operation, through proactive and
    consultative customer relationship management in line with the business
  • Manage delinquency through monitoring of the PAR and the
    non-performing loans and recover loans to avoid arrears in line with the
    business objectives.
  • Proactively manage the customer experience by staying in touch with
    the customer, resolve customer queries and process requests ensuring good
    turnaround time.
  • Prepare daily, weekly and monthly basis, reports for loan recoveries,
    sales and new accounts opened.
  • Minimize risks through adherence to KYC compliance as per the bank
    policies and procedures in all your operations to minimize losses due to

Qualifications, Skills and Experience:
  • The applicant for the Tropical Bank Limited Relationship Officer,
    SME job placement must have experience is selling and or marketing
  • Experience as a Customer Relationship Officer will be an added
  • Good understanding of sales management and branch banking business
  • Credit risk management
  • Liquidity, cash flow and Financial analysis
  • Excellent communication skills
  • Integrity
  • Professionalism
  • Analytical skills
  • Leadership skills
  • Creative and innovative thinking
How to Apply:
If your
qualifications and experience match those described above please send a
detailed application together with your CV, copies of your academic
certificates and transcripts and a cover  letter of not more than 2 pages
explaining why you consider yourself to be the best suited candidate.
Send to:
Head of Human
Tropical Bank
Plot 54 Lugogo
Bypass (Rotary Avenue)
P.O. Box 9485,
Deadline: 9th July 2018 by 5:00pm
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