UN IT Operations Beneficiary & Transfer Management Officer Careers – United Nations World Food Programme (WFP)

Organization: United
Nations World Food Programme (WFP)
Duty Station: 
Kampala, Uganda
Reports to:
Head of Supply Chain
About US:
The UN World Food
Programme (WFP) is the United Nations frontline agency against world hunger. It
is the largest and longest serving humanitarian agency in Uganda. Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.
Job Summary: The
IT Beneficiary and Transfer Management Officer will be responsible for the
realization of the IT outputs above; they will be responsible for providing
strategic leadership and operational technical input on IT related issues
concerning these projects. They will ensure a high level of coordination and
collaboration with the various project stakeholders both within and outside WFP
to understand requirements and provide appropriate technical solutions.
Key Duties and Responsibilities:
  • Coordinate technical deployment of SCOPE, SCOPE CODA or related
    beneficiary and transfer management system in order to enable efficient
    Beneficiary and Transfer Management (BTM) 
  • Guide management on strategic decision regarding SCOPE
  • Support the development of technical specifications for SCOPE
    equipment required for the various SCOPE interventions
  • Design, implement and revise, as required, operation-specific
    Standard Operating Procedures (SOPs) for all aspects of BTM processes and
    apply operational guidance to practical implementation in the field and facilitate
    change in procedures where gaps occur;
  • Develop and coordinate beneficiary data gathering and monitoring
    systems to ensure that rigorous quality standards are maintained for
    beneficiary data;
  • In collaboration with programme and finance, develop transfer
    management systems for cash transfers
  • Coordinate training and capacity building for WFP staff, partners
    and national government to adopt and mainstream innovative BTM processes
    in their programmes;
  • Support beneficiary services project managers in planning, risk
    identification, issue management for effective delivery of BM services;
  • Conduct regular surveys to determine stakeholder satisfaction with
    BTM services;
  • Represent WFP at steering committee meetings and provide technical
    support in the development of the National Single registry
  • Provide technical guidance on data extraction and visualization from
    beneficiary management databases
  • Implement and supervise technical support services including
    beneficiary service desk and ensure they are delivered efficiently.
  • Oversee and provide technical guidance and support at Points of Sale
    (POS) locations during distribution, redemption, conducting uploads,
    troubleshooting maintenance card printing and any other required support.
  • Perform any other duties as may be assigned by the IT Operations
    officer or beneficiary services Project Managers.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UN World Food Programme
    (WFP) IT Operations Beneficiary & Transfer Management Officer job placement
    should hold an advanced university degree in Computer Science, Database
    Management and Business intelligence, engineering or other relevant field,
    or First University degree with 3 additional years of related work
    experience or trainings/course
  • At least five years of post-graduate progressively responsible
    professional experience in humanitarian aid operations and/or business
    systems analysis, design and development.
  • Knowledge of webservice stacks such as WAMP, Ruby on Rails, and
    Django an added advantage
  • Certifications such as MSCE (Data Management and Analytics) are an
    added advantage
  • Good interpersonal, analytical and supervisory skills;
  • Has assisted in the design and implementation of ITIL service
    management systems for handling customer requests.
  • Has performed user support activities resulting in timely,
    high-quality delivery of services to user community, including the
    emergency operations user community.
  • Has assisted with the specification, development, research and
    evaluation of client standards.
Personal Competencies:
  • Governance, Strategy and Architecture: Shares knowledge of IT governance
    process and system architecture development with team and analyses current
    designs for improvements and enhancements while ensuring compliance with
    legislation and specifies any required changes.
  • Change Implementation, Project Management, Planning and
    working knowledge of project and change management approaches to collect
    and analyse relevant data from multiple stakeholders to develop
    evidence-based business case for change.
  • Technical Expertise: Exhibits deep technical knowledge in area of expertise and actively
    transfers knowledge to strengthen the skill base across the function;
    considers the most appropriate use of technical resources to ensure skill
    development and optimization of resource allocation.
  • Service Management:
    Monitors and supervises maintenance and installation work against the
    established standards and protocols for service excellence and takes
    proper actions to correct inconsistencies and improve overall quality and
    customer satisfaction. Ensures that operational problems are identified
    and resolved.
  • Client Management:
    Applies thorough understanding of the business, customers, new IT
    technologies and techniques to implement improved solutions and define
    service levels, standards and the monitoring process for client service
  • Procurement and Contract Management: Able to conduct a cost-benefit analysis
    of alternative technologies and vendor service level agreements to
    consolidate options and assess suitability.
How to Apply:
All candidates who
desire to join the United Nations World Food Programme are encouraged to submit
their applications online at the link below.
Deadline: 1st June 2018
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