3 Fresher Customer Service Officer Job Opportunities – Betyetu Uganda (Sports Betting Company)

Organisation: Betyetu Uganda
Duty Station: 
Kampala, Uganda
About US:
Betyetu is a web
sports betting platform that gives its registered customers the chance to play
anywhere and anytime at their convenience using technology and excellent
service delivery. 
Job Summary: The
Sports Customer Service Agent will grow with the Betyetu business. The
candidate will be responsible for handling front-line telephone contact with
customers, facilitating the earliest possible resolution of complaints and inquiries in line with Betyetu service standards and procedures.
Key Duties and Responsibilities:  
·        
Representing
the Company in all Customer Contacts, providing best in Industry service via
TV,  Radio, email, telephone and social
media.
·        
Communicating
with customers in a professional and efficient manner
·        
Solving
Customer queries and complaints
·        
Clarifying
Company Terms and Conditions and specific Sport Betting Rules to the customer
·        
Explaining
how to use the Betting Services and Games
·        
Explaining
Betyetu Mobile money operations
·        
Escalating
and following up on Customer Cases as when required
·        
Identifying
and report improvement areas
·        
Marketing
activities when required
·        
Preparing
reconciliations and reports as instructed by Management
·        
Competitor
evaluation and analysis
·        
Providing
an efficient and effective service to customers, understanding their needs and
requirements, working to exceed these wherever possible
·        
Demonstrating
a positive, enthusiastic, committed and flexible attitude towards customers and
other team members, recognising the importance and benefits of effective team
working
·        
Delivering
customer service in line with ‘best practice’. Ensure compliance to relevant
policies.


Qualifications, Skills and Experience:
The applicants for
the Customer Service Officer should have a passion for sports with previous
marketing experience
How to Apply:
All suitably qualified
candidates should apply by sending a cover letter, CV and three reputable references
to support@betyetu.co.ug
NB: Only
shortlisted candidates will be contacted.
Deadline: 26th May 2018
For more of the latest
jobs, please visit 
http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




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