Organisation: Betyetu Uganda
Duty Station:
Kampala, Uganda
Kampala, Uganda
About US:
Betyetu is a web
sports betting platform that gives its registered customers the chance to play
anywhere and anytime at their convenience using technology and excellent
service delivery.
sports betting platform that gives its registered customers the chance to play
anywhere and anytime at their convenience using technology and excellent
service delivery.
Job Summary: The
Sports Customer Service Agent will grow with the Betyetu business. The
candidate will be responsible for handling front-line telephone contact with
customers, facilitating the earliest possible resolution of complaints and inquiries in line with Betyetu service standards and procedures.
Sports Customer Service Agent will grow with the Betyetu business. The
candidate will be responsible for handling front-line telephone contact with
customers, facilitating the earliest possible resolution of complaints and inquiries in line with Betyetu service standards and procedures.
Key Duties and Responsibilities:
·
Representing
the Company in all Customer Contacts, providing best in Industry service via
TV, Radio, email, telephone and social
media.
Representing
the Company in all Customer Contacts, providing best in Industry service via
TV, Radio, email, telephone and social
media.
·
Communicating
with customers in a professional and efficient manner
Communicating
with customers in a professional and efficient manner
·
Solving
Customer queries and complaints
Solving
Customer queries and complaints
·
Clarifying
Company Terms and Conditions and specific Sport Betting Rules to the customer
Clarifying
Company Terms and Conditions and specific Sport Betting Rules to the customer
·
Explaining
how to use the Betting Services and Games
Explaining
how to use the Betting Services and Games
·
Explaining
Betyetu Mobile money operations
Explaining
Betyetu Mobile money operations
·
Escalating
and following up on Customer Cases as when required
Escalating
and following up on Customer Cases as when required
·
Identifying
and report improvement areas
Identifying
and report improvement areas
·
Marketing
activities when required
Marketing
activities when required
·
Preparing
reconciliations and reports as instructed by Management
Preparing
reconciliations and reports as instructed by Management
·
Competitor
evaluation and analysis
Competitor
evaluation and analysis
·
Providing
an efficient and effective service to customers, understanding their needs and
requirements, working to exceed these wherever possible
Providing
an efficient and effective service to customers, understanding their needs and
requirements, working to exceed these wherever possible
·
Demonstrating
a positive, enthusiastic, committed and flexible attitude towards customers and
other team members, recognising the importance and benefits of effective team
working
Demonstrating
a positive, enthusiastic, committed and flexible attitude towards customers and
other team members, recognising the importance and benefits of effective team
working
·
Delivering
customer service in line with ‘best practice’. Ensure compliance to relevant
policies.
Delivering
customer service in line with ‘best practice’. Ensure compliance to relevant
policies.
Qualifications, Skills and Experience:
The applicants for
the Customer Service Officer should have a passion for sports with previous
marketing experience
the Customer Service Officer should have a passion for sports with previous
marketing experience
How to Apply:
All suitably qualified
candidates should apply by sending a cover letter, CV and three reputable references
to [email protected]
candidates should apply by sending a cover letter, CV and three reputable references
to [email protected]
NB: Only
shortlisted candidates will be contacted.
shortlisted candidates will be contacted.
Deadline: 26th May 2018
For more of the latest
jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline