Several Fresher Customer Service Jobs – Relationship Officers – ABC Capital Bank Ltd

Organisation: ABC
Capital Bank Ltd
Duty Station: Kampala,
Reports to: Head
of Operations
About US:
ABC Capital Bank
started its journey in 1993, as a deposit taking financial institution then
trading by the name Capital Finance Corporation Limited. Licensed and
supervised by Bank of Uganda under the Financial Institutions Act 2004, Capital
Finance Corporation Limited offered a wide range of products such as savings
accounts, business accounts, fixed deposits, business loans services and
remittances through Western Union money transfer agency. ABC Capital Bank is
part of ABC Group, Kenya and has ambitious growth plans.
Job Summary: The Relationship Officer will build and maintain customer and
business relationships with a view to maximizing value and maintaining a
good reputation for the Bank.
Key Duties and Responsibilities:  
  • Responsible for the interface and
    support between the bank and the client or prospective clients.
  • Maintaining good customer relationship
    in order to ensure that customer needs are met and are in line with the
    strategic objectives of the bank.
  • Marketing of Banks products and
  • Identifies and develops corporate
    business with emphasis on fee income generation, lending and trade
  • Promote the bank’s range of services
    continuously by:
knowledge of banks products and services with a view to cross selling them.
customers to our branches/regional network.
knowledge of competitor’s products/pricing.
  • Makes customer call on existing and
    potential customers for development of business.
  • Assists Supervisor in identifying and
    developing of corporate business.
  • Assists Supervisor on following up with
    Customer Calls.
  • Managing, monitoring, controlling, and
    being responsible for the assigned/developed corporate lending portfolio.
  • Offer support to the Supervisor in
    Managing, monitoring, and controlling corporate lending portfolio.
  • Prepares Credit Applications and
    recommending credit facilities to the appropriate final approval
  • Arrange for or undertake when required
    analysis and interpretation of financial statements submitted by
    customers. Such analysis to be incorporated in the Credit
  • Application being submitted for approval.
  • Assists Supervisor in Credit appraisal
    process, recommending credit facilities and submitting customer proposals
    to the appropriate final approval authority.
  • Provides personal service to customers
    by visiting them (making calls) on the site and reporting work progress to
    the Supervisor.
  • Reviews/prepares Letters of Offer, Call
    Reports, and other official documentation.
  • Assists the Supervisor for preparation
    of Letters of Offer, Call Reports, and other official documentation.
  • Guides Junior staff prepare and maintain
    different corporate banking reports and databases.
  • Scrutinizes security documentation from
  • Works closely with professionals, i.e.
    Advocates, valuers, insurers, etc. (seeking legal opinion on different
    work related issues, security documentation, technicalities, valuation
    reports, insurance policies, etc.).
  • Monitors existing facilities to ensure
    any security documentation e.g. Insurances, land rent and rates, audited
    accounts revaluations that needs to be renewed is done on time.
  • Monitors all aspects of the bank’s
    policy and procedures on credit.
  • Monitors existing facilities to make
    sure they are up-to-date with repayments and if not, follow-up for
  • Assists Supervisor with drafting
    correspondence and communications to customers.
  • Initiate corporate customers’
    correspondence and communications.
  • Monitors and direct/assist junior staff
    proper filling of correspondence and communications to corporate
  • Deals with customer queries over a range
    of credit matters.
  • Monitors and provides leadership to
    Direct Sales Representatives.
  • Direct/assist junior staff on opening
    current accounts for corporate customers.
  • Monitors the TOD for Corporate accounts
    and liaising with the Branch if other than
  • Nairobi on reasons for excess, e.t.c
  • Directs/assists/prepares, submit the
    Weekly Statistics to the Finance Department after clearance by the
  • Directs/assists junior staff on banking
    of customer installment cheques, for payments to accounts.
  • Keenly monitors repayment schedule to
    ensure clearance on a monthly basis to ensure no arrears.
  • Ensures corporate customer file is
    properly maintained and papers filed correctly.
  • Assists the Accounts Manager in
    finalizing Central Bank Returns related to Corporate.
  • Assists Supervisor in preparation of
    budget, taking into account disbursements/repayments, utilisation
    projections for credit and other business parameters, including trade
    finance and profitability.
  • Builds up professional knowledge on
    business environment with a view to understand factors affecting
    customer’s activities.
  • Any other matters that may be assigned
    by the Supervisor from time to time.
  • Any other job as may be delegated or
    assigned by management from time to time.

Qualifications, Skills and Experience:  
  • The applicant for the ABC Capital
    Bank Relationship Officer jobs must hold good university degrees.
  • At least two years’ experience in
    banking in the credit / Marketing field based in the Corporate Unit.
  • Good financial management and analytic
  • Ability to handle a diverse loan
    portfolio and customer base.
  • Excellent verbal and written
    communication skills
  • Computer literacy skills
  • Proven Relationship Management skills
    with customers.
How to Apply:
Al suitably
qualified and interested candidates are encouraged to apply online at the link
Deadline: 23rd May 2018
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