Job
Title: Senior Manager Transmission
Planning
Title: Senior Manager Transmission
Planning
Organisation: MTN-Uganda
Duty Station: Kampala,
Uganda
Uganda
Reports to: Senior
Consultant Radio Planning & Optimization
Consultant Radio Planning & Optimization
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary: The
Senior Manager Transmission Planning will provide Assurance to the Network
Group and the Business as a whole over the Performance of the Network and the
services there of vis-a-vis the targets and standard set for MTN UGANDA through
timeous analysis, tracking and reporting while designing, monitoring and
re-engineering the relevant processes, controls and systems that support
Network Group in the delivery of an excellent network quality and customer
experience
Senior Manager Transmission Planning will provide Assurance to the Network
Group and the Business as a whole over the Performance of the Network and the
services there of vis-a-vis the targets and standard set for MTN UGANDA through
timeous analysis, tracking and reporting while designing, monitoring and
re-engineering the relevant processes, controls and systems that support
Network Group in the delivery of an excellent network quality and customer
experience
Key Duties and Responsibilities:
·
Network
Performance management as measured through different dimensions (NPS, KPI,
Benchmarks) and assured through proactive analysis, reporting and tracking of
its Quality, Capacity, Resilience and Availability
Network
Performance management as measured through different dimensions (NPS, KPI,
Benchmarks) and assured through proactive analysis, reporting and tracking of
its Quality, Capacity, Resilience and Availability
·
Design,
monitor and re-engineer network processes that support of the delivery of an
excellent network quality and customer experience to ensure relevance and
compliance and support to the business vision, mission and values guided by
international standards, example ITIL and eTOM
Design,
monitor and re-engineer network processes that support of the delivery of an
excellent network quality and customer experience to ensure relevance and
compliance and support to the business vision, mission and values guided by
international standards, example ITIL and eTOM
·
Ensure
the business risk register associated to the Network Group is constantly
updated, tracked and appropriate controls for the mitigation risks therein are
timeously implemented and tested for effectiveness in liaison with the BRM department.
Ensure
the business risk register associated to the Network Group is constantly
updated, tracked and appropriate controls for the mitigation risks therein are
timeously implemented and tested for effectiveness in liaison with the BRM department.
·
Ensure
appropriate systems and tools are
budgeted for and acquired as the Network technologies evolve to give visibility
and intelligence to the business of the performance of each deployed platform, service and network
sub-systems, through comprehensive, accurate and timeous reporting
Ensure
appropriate systems and tools are
budgeted for and acquired as the Network technologies evolve to give visibility
and intelligence to the business of the performance of each deployed platform, service and network
sub-systems, through comprehensive, accurate and timeous reporting
·
Develop
appropriate reports/Dashboards and Timely report to Uganda Communications
Commission, MTN Group, BRM, RA, NWG and other divisions/departments as set out
in business commitments and SLAs with
the different stakeholders
Develop
appropriate reports/Dashboards and Timely report to Uganda Communications
Commission, MTN Group, BRM, RA, NWG and other divisions/departments as set out
in business commitments and SLAs with
the different stakeholders
·
Provide
support to other network functions
for proactive approach and also as another layer of assurance that foolproofs
the reports and accuracy of the reports provided by the MS team to improve
service delivery and excellence
Provide
support to other network functions
for proactive approach and also as another layer of assurance that foolproofs
the reports and accuracy of the reports provided by the MS team to improve
service delivery and excellence
·
Provide
Administration functions and support for the Systems, Servers and Databases
deployed within the Network ensuring that dumps, backups, archives are retained
in accordance with the business policies
Provide
Administration functions and support for the Systems, Servers and Databases
deployed within the Network ensuring that dumps, backups, archives are retained
in accordance with the business policies
·
Drive
automation and innovation in the Network performance and reporting processes
and also interface with the respective Group function and vendor that supports
the Group reporting platforms
(example MAPS, CEM, OOKLA..)
Drive
automation and innovation in the Network performance and reporting processes
and also interface with the respective Group function and vendor that supports
the Group reporting platforms
(example MAPS, CEM, OOKLA..)
·
Tasked with
the management and leadership for Network Quality and Performance Function
including recruitment, deployment,
development and appraisal of the Human capital there under
Tasked with
the management and leadership for Network Quality and Performance Function
including recruitment, deployment,
development and appraisal of the Human capital there under
·
Collaborate
with the commercial teams to deep dive into NPS measurement matrix and drive
the Network strategy to convert the
Detractors into Promoters and providing the
relevant business intelligence
Collaborate
with the commercial teams to deep dive into NPS measurement matrix and drive
the Network strategy to convert the
Detractors into Promoters and providing the
relevant business intelligence
Qualifications, Skills and Experience:
·
The
ideal candidate for the MTN Uganda Senior Manager Transmission Planning job
opportunity placement should hold a University Degree in BSc Degree in
Electrical or Telecommunication Engineering or the Information technology
The
ideal candidate for the MTN Uganda Senior Manager Transmission Planning job
opportunity placement should hold a University Degree in BSc Degree in
Electrical or Telecommunication Engineering or the Information technology
·
Six years
of experience in telecommunications with two years in a senior role
Six years
of experience in telecommunications with two years in a senior role
·
Telecommunications
management and Network performance measurement
Telecommunications
management and Network performance measurement
·
Network
Design/Architecture, Operation and Optimisation
Network
Design/Architecture, Operation and Optimisation
·
Process Design
and Engineering
Process Design
and Engineering
·
Budgeting
and Project management
Budgeting
and Project management
·
Telecommunication
business dynamics, Governance and performance measurement
Telecommunication
business dynamics, Governance and performance measurement
·
Database,
programming, documentation and technical/business reporting
Database,
programming, documentation and technical/business reporting
·
Business
acumen and organisational dynamics, Budgeting, Knowledge and Team management
Business
acumen and organisational dynamics, Budgeting, Knowledge and Team management
·
Network
Performance management and measurement
principles
Network
Performance management and measurement
principles
·
ITIL/eTOM
processes training and ISO certification
as added
ITIL/eTOM
processes training and ISO certification
as added
·
GSM/UMTS
Network survey and planning principles
GSM/UMTS
Network survey and planning principles
·
People
Management and development
People
Management and development
·
Project
management
Project
management
·
Report
writing and Presentation skills
Report
writing and Presentation skills
·
Microsoft
office (Advanced modules for Excel and Power point)
Microsoft
office (Advanced modules for Excel and Power point)
·
Database
proficiency and scripting and programming languages
Database
proficiency and scripting and programming languages
NB: Please
note that presentation of false academic documents and certification will lead
to criminal prosecution.
note that presentation of false academic documents and certification will lead
to criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should send their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) and names and addresses of three referees addressed
to the: Recruitment Officer, MTN- Uganda, P.O. Box 24624, Kampala, Uganda (MTN
Nyonyi Gardens)
qualified and interested candidates should send their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) and names and addresses of three referees addressed
to the: Recruitment Officer, MTN- Uganda, P.O. Box 24624, Kampala, Uganda (MTN
Nyonyi Gardens)
Deadline: 18th May 2018
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