Relationship Manager Jobs – ABC Capital Bank Ltd

Job Title:     Relationship Manager
Organisation: ABC
Capital Bank Ltd
Duty Station: Kampala,
About US:
ABC Capital Bank
started its journey in 1993, as a deposit taking financial institution then
trading by the name Capital Finance Corporation Limited. Licensed and
supervised by Bank of Uganda under the Financial Institutions Act 2004, Capital
Finance Corporation Limited offered a wide range of products such as savings
accounts, business accounts, fixed deposits, business loans services and
remittances through Western Union money transfer agency. ABC Capital Bank is
part of ABC Group, Kenya and has ambitious growth plans.
Key Duties and Responsibilities:  
Quality Service
  • Responsible for the interface and
    support between the bank and the client or prospective clients.
  • Maintaining good customer relationship
    in order to ensure that customer needs are met and are in line with the
    strategic objectives of the bank.
  • Markets Banks products and services.
  • Identifies and develops corporate
    business with emphasis on fee income generation, lending and trade finance.
  • Promotes the bank’s range of services
    continuously by:
    • Updating knowledge of banks products
      and services with a view to cross selling them.
    • Sensitizing customers to our
      branches/regional network.
    • Updating knowledge of competitor’s
  • Makes customer calls on existing and
    potential customers for development of business
  • Assists Supervisor in identifying and
    developing of corporate business.
  • Assists Supervisor on following up with
    Customer Calls.
  • Managing, monitoring, controlling, and
    being responsible for the assigned/developed corporate lending portfolio.
  • Assists the Supervisor in Managing,
    monitoring, and controlling corporate lending portfolio.
  • Prepares Credit Applications and
    recommending credit facilities to the appropriate final approval
  • Arranges for or undertake when required
    analysis and interpretation of financial statements submitted by
    customers. Such analysis to be incorporated in the Credit Application
    being submitted for approval.
  • Assists Supervisor in Credit appraisal
    process, recommending credit facilities and submitting customer proposals
    to the appropriate final approval authority.
  • Provides personal service to customers
    by visiting them (making calls) on the site and reporting work progress to
    the Supervisor
  • Reviews/prepares Letters of Offer, Call
    Reports, and other official documentation.
Risk Management
  • Supports the Supervisor in the
    preparation of Letters of Offer, Call Reports, and other official
  • Guides Junior staff prepare and maintain
    different corporate banking reports and databases.
  • Scrutinizes security documentation from
  • Liaises with professionals, i.e.
    Advocates, valuers, insurers, etc. (seeking legal opinion on different
    work related issues, security documentation, technicalities, valuation
    reports, insurance policies, etc.).
  • Monitors existing facilities to ensure
    any security documentation e.g. Insurances, land rent and rates, audited
    accounts revaluations that needs to be renewed is done on time.
  • Monitors all aspects of the bank’s
    policy and procedures on credit.
  • Monitors existing facilities to make
    sure they are up-to-date with repayments and if not, follow-up for
  • Assists Supervisor with drafting
    correspondence and communications to customers.
  • Initiate corporate customers’
    correspondence and communications.
  • Monitors and direct/assist junior staff
    proper filling of correspondence and communications to corporate
  • Deals with customer queries over a range
    of credit matters.
  • Monitors and provides leadership to Direct
    Sales Representatives.
  • Direct/assist junior staff on opening
    current accounts for corporate customers.
  • Monitors the TOD for Corporate accounts
    and liaising with the Branch if other than Nairobi on reasons for excess,
  • Directs/assists/prepares, submit the
    Weekly Statistics to the Finance Department after clearance by the
  • Directs/assists junior staff on banking
    of customer installment cheques, for payments to accounts.
  • Monitors repayment schedule to ensure
    clearance on a monthly basis to ensure no arrears.
Salient Information
/ Parameters of Work Environment
  • Ensures corporate customer file is
    properly maintained and papers filed correctly.
  • Assists the Accounts Manager in
    finalizing Central Bank Returns related to Corporate.
  • Assists Supervisor in preparation of
    budget, taking into account disbursements/repayments, utilization
    projections for credit and other business parameters, including trade
    finance and profitability.
  • Builds up professional knowledge on
    business environment with a view to understand factors affecting
    customer’s activities.
  • Any other matters that may be assigned
    by the Supervisor from time to time.
  • Any other job role as may be delegated
    or assigned by management from time to time.

Qualifications, Skills and Experience:  
  • The applicant for the ABC Capital
    Bank Relationship Manager job placement must hold a good university
  • Post Graduate qualification is an added
  • Four years’ experience in banking in the Credit / Marketing field based in the Corporate Unit.
  • Proven Relationship Management skills
    with customers.
  • Ability to handle a diverse loan
    portfolio and customer base.
  • Financial Management and analytic
  • Excellent verbal and written
    communication skills.
  • Computer literacy skills
How to Apply:
Al suitably
qualified and interested candidates are encouraged to apply online at the link
Deadline: 23rd May 2018
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