Operations Manager (Head Office) Job Opportunity – UGAFODE Microfinance Limited (MDI)

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Job
Title:         Operations Manager (Head Office)
Organization: UGAFODE
Microfinance Limited (MDI)
Duty Station: Kampala,
Uganda
About US:
UGAFODE Microfinance
Limited (MDI) is a registered financial institution in Uganda and is adherent
to the Central Bank’s regulations and guidelines and was founded in 1994 to
provide quality microfinance services.
Job Summary: The
Operations Manager (Head Office) will be responsible for all aspects of branch
operations, customer service, new accounts servicing and problem resolution..
the incumbent will be tasked with mobile delivery channel execution, agent
engagement strategy and promotion and service. Ensuring exceptional customer
service and client protection standards within the Institution.
Key Duties and Responsibilities:  
·        
Develop
operational strategies and plans for effective operations in line with the
UGAFODE strategic plan; including marketing plan.
·        
To
oversee and manage the development of new lending methodologies and products.
·        
To
enforce and promote efficient delivery of the loan and savings products with a
customer focus and cost consciousness.
·        
To
oversee, manage and coordinate the branch network with the view to minimizing
operational risk and reducing risk.
·        
Promote,
monitor and operationalize the mobile delivery channel at all branches.
·        
Provide
guidance on agent engagement for mobile banking services.
·        
Manage
all operational costs – including branches, to ensure institutional
profitability is achieved.
·        
Work
closely with 3rd party banks, security firms, and insurance companies to ensure
UGAFODE risks are appropriately covered.
·        
Monitor
and assess customer service levels at branch level ensuring appropriate
feedback is channeled into product development/enhancement and improved service
delivery.
·        
Set
operational performance objectives and targets for the Branch Managers in line
with the strategic plan.
·        
Carry
out regular reviews of systems, methods and procedures and revise for
implementation in line with procedures manual.
·        
Ensure
that the Branches are in full compliance with all policies, procedures and
processes.
·        
Assess
staff performance in regard to compliance, performance targets and customer
service.
·        
Ensure
all changes to product, process, channels etc. are documented and approved by
the necessary bodies. E.g. UGAFODE, Board and BOU.

Qualifications, Skills and Experience:
·        
The applicant
for the UGAFODE Operations Manager (Head Office) job placement must hold a  Bachelor’s degree in business related subject
from a reputable University
·        
Five years
of experience in a Senior Management position.
·        
Must
have worked with a financial institution and been involved in credit and
savings operations for a period of not less than 5 years.
·        
An
effective leadership with ability to enthuse and inspire employees to give
their best in order to achieve goals. 
·        
Good
Management , Management Leadership qualities
·        
Communication
and Analytical skills
·        
Excellent
interpersonal skills
·        
Energetic
and ability to be active throughout and willingness to learn
·        
High
level of honesty, integrity and confidentiality
·        
Excellent
communication skills and high level of customer care
·        
Willing
to work long hours with minimum supervision.
How to Apply:
All suitably
qualified and interested candidates should send their cover letters and
up-to-date CVs only via E-mail to: recruitment@ugafode.co.ug (Please indicate
the position you are applying for in the subject of the Email). Applications
should be addressed to the Head of Human Resource and will be shortlisted on a
rolling basis.
Deadline: 14th May 2018
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