The Ugandan Jobline

• Track effective execution of ATM strategy and projects against
  strategy along agreed key metrics and provide reports to PBB stakeholders
• Monitor ATM uptime in order to provide line of support and coordinate
  the resolution of ATM issues, coordinate different stakeholders involved
  in resolving and maintaining uptime of ATMS (e.g. procurement, IT) to
  resolve ATM issues within SLAs. Escalate to Head, Digital Banking and
  other stakeholders where necessary
• Monitor and track adherence to service levels and performance with
  the relevant Service Managers, ATM Custodians and/or service providers or
  vendors
• Support the creation business cases and benefits metrics for the
  channel functionality and track implementation and roll out
• Support innovation in line with Customer needs on the channel with a
  view of having a very versatile channel for the customers
• Manage the supply and replenishment of ATMs through the Cash Centre
• Track, record and report counterfeit notes and incorrect crediting
  of customer accounts

• Act as ATM & devices project representative in projects or
  project forums in order to provide input, identify requirements, support
  L&D in content development and training, change management, ATM &
  Devices stream management. Conduct UAT, provide input into functional
  specs etc.
• Support the development and implementation of ATM channel projects
  and other related projects.
• Coordinate all the stakeholders involved in project development and
  project implementation to get alignment.
• Support the business operational and commercial readiness of new
  initiatives, including customer and staff awareness/ trainings, adoption
  and behaviour change readiness.
• Assumes ATM channel subject matter expertise for enterprise wide
  projects. This includes compliance and business projects. Partner with
  L&D to provide training support to ATM custodians and relevant
  external providers.
• Develop of business cases, benefits tracking and realization of ATM
  channel projects
• Cascade MIS information to the relevant stakeholders to drive
  customer migration behaviour.
• Track the performance of the ATM and devices to ensure consistent
  uptime and in accordance with the business appetite.
• Keep abreast with the latest industry trends to support innovation
  on the channel

• Partner and collaborate with ATM custodian, Branch Manager and other
  branch roles to make sure that ATM targets are achieved in alignment with
  ATM strategy and operational plans.
• Be available on site to participate in the implementation of
  campaigns on the ATM and Device channel.
• Support the achievement of the ATM uptime targets
• Ensure maintenance and servicing of ATMs are done on time

• Evaluate potential suppliers using developed and agreed criteria to
  support alignment and understanding of the expectations and requirements
  of engagement.
• Monitor and report on the performance of selected vendors to ensure
  delivery in line with contractual obligations and performance metrics.
• Manage outward communication to vendors to facilitate understanding
  and awareness of organisational strategic direction, changes and
  challenges. Manage the relationship with third party vendors (e.g.
  Security Group) for offsite ATMs
• Liaise with procurement partners to review, report on and revise
  contractual agreements as necessary

• Contribute to the ongoing development and maintenance of the Control
  Framework, establishing standards and controls and maintaining product
  governance and policies to ensure regulatory requirements are met and to
  optimize and sustain the distribution channel operations and achieve
  business objectives.
• Accountable to develop tools and performance metrics to identify
  areas of non-compliance and work with internal partners to rectify the
  gaps in order to deliver a consistent customer and employee experience.
• Report  non-compliance and any
  process deviations from the vendor SLAs
• Interact with internal and external bodies such as Risk management,
  Internal Audit, Legal Services regulations and other industry bodies in
  order to maintain a sound compliance and risk free environment in the
  digital banking space.
• Reconciliation, risk and audit for correct account settlement
• Manage ATM sites in order to make sure that ATMs and the sites are
  maintained as per pre-defined specs; confirm if site is fit for purpose;
  and coordinate post installation site maintenance as per compliance
  requirements.
• Facilitate the process to decommission ATMs and other devices as per
  defined strategy.

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