Officer, ATM and Devices Job Opportunities – Stanbic Bank

Job Title:        Officer,
ATM and Devices
Organisation: Stanbic
Duty Station: Kampala,
About US:
Stanbic Bank Uganda
Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn
owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking
and financial services group. The Standard Bank Group is the leading banking
group focused on emerging markets. It is the largest African banking group
ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank
in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: 
The Officer, ATM and Devices will support the execution the ATMs (approx. 180
ATMs) and Devices (Bulk Note Acceptor, Recyclers, Self Service Kiosk and any
future devices to be rolled out) strategy by providing the administrative
function, channel reporting, project management and ensuring that the
regulatory and statutory compliance is adhered to.
Key Duties and Responsibilities: 
functionality management
  • Track effective execution of ATM strategy and projects against
    strategy along agreed key metrics and provide reports to PBB stakeholders
  • Monitor ATM uptime in order to provide line of support and coordinate
    the resolution of ATM issues, coordinate different stakeholders involved
    in resolving and maintaining uptime of ATMS (e.g. procurement, IT) to
    resolve ATM issues within SLAs. Escalate to Head, Digital Banking and
    other stakeholders where necessary
  • Monitor and track adherence to service levels and performance with
    the relevant Service Managers, ATM Custodians and/or service providers or
  • Support the creation business cases and benefits metrics for the
    channel functionality and track implementation and roll out
  • Support innovation in line with Customer needs on the channel with a
    view of having a very versatile channel for the customers
  • Manage the supply and replenishment of ATMs through the Cash Centre
  • Track, record and report counterfeit notes and incorrect crediting
    of customer accounts
functionality development and project management
  • Act as ATM & devices project representative in projects or
    project forums in order to provide input, identify requirements, support
    L&D in content development and training, change management, ATM &
    Devices stream management. Conduct UAT, provide input into functional
    specs etc.
  • Support the development and implementation of ATM channel projects
    and other related projects.
  • Coordinate all the stakeholders involved in project development and
    project implementation to get alignment.
  • Support the business operational and commercial readiness of new
    initiatives, including customer and staff awareness/ trainings, adoption
    and behaviour change readiness.
  • Assumes ATM channel subject matter expertise for enterprise wide
    projects. This includes compliance and business projects. Partner with
    L&D to provide training support to ATM custodians and relevant
    external providers.
  • Develop of business cases, benefits tracking and realization of ATM
    channel projects
  • Cascade MIS information to the relevant stakeholders to drive
    customer migration behaviour.
  • Track the performance of the ATM and devices to ensure consistent
    uptime and in accordance with the business appetite.
  • Keep abreast with the latest industry trends to support innovation
    on the channel
Customer migration
and retention
  • Partner and collaborate with ATM custodian, Branch Manager and other
    branch roles to make sure that ATM targets are achieved in alignment with
    ATM strategy and operational plans.
  • Be available on site to participate in the implementation of
    campaigns on the ATM and Device channel.
  • Support the achievement of the ATM uptime targets
  • Ensure maintenance and servicing of ATMs are done on time
Vendor Management
  • Evaluate potential suppliers using developed and agreed criteria to
    support alignment and understanding of the expectations and requirements
    of engagement.
  • Monitor and report on the performance of selected vendors to ensure
    delivery in line with contractual obligations and performance metrics.
  • Manage outward communication to vendors to facilitate understanding
    and awareness of organisational strategic direction, changes and
    challenges. Manage the relationship with third party vendors (e.g.
    Security Group) for offsite ATMs
  • Liaise with procurement partners to review, report on and revise
    contractual agreements as necessary
  • Contribute to the ongoing development and maintenance of the Control
    Framework, establishing standards and controls and maintaining product
    governance and policies to ensure regulatory requirements are met and to
    optimize and sustain the distribution channel operations and achieve
    business objectives.
  • Accountable to develop tools and performance metrics to identify
    areas of non-compliance and work with internal partners to rectify the
    gaps in order to deliver a consistent customer and employee experience.
  • Report  non-compliance and any
    process deviations from the vendor SLAs
  • Interact with internal and external bodies such as Risk management,
    Internal Audit, Legal Services regulations and other industry bodies in
    order to maintain a sound compliance and risk free environment in the
    digital banking space.
  • Reconciliation, risk and audit for correct account settlement
  • Manage ATM sites in order to make sure that ATMs and the sites are
    maintained as per pre-defined specs; confirm if site is fit for purpose;
    and coordinate post installation site maintenance as per compliance
  • Facilitate the process to decommission ATMs and other devices as per
    defined strategy.

Qualifications, Skills and Experience:
The ideal candidate
for the Stanbic Bank Officer, ATM and Devices should have three to four years
of experience in Digital Banking
How to Apply:
All candidates who
wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the
aforementioned capacity are encouraged to Apply Online by visiting Link below.
Deadline: 31st May 2018
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