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• Reliability: The ability to perform the agreed
  service dependably and accurately.
• Tangibles: The appearance of physical facilities,
  equipment, personnel, and communications materials
• Empathy: The provision of caring, and
  individualized attention to all stakeholders.
• 4 Complimentary full Coffee Technology
  Expo registrations
• The willingness to help other
  stakeholders and to provide prompt service.
• Assurance: The knowledge and courtesy of staff
  members and their ability to convey trust and confidence.

• Ensure that the required reports for all
  Risk Management are developed and generated as and when required in
  liaison with other functional units.
• Ensure that SLAs and AMC with all
  vendors are signed and are enforced.
• Ensure that all policies documents are
  updated and policies are implemented.
• Ensure that Disaster Recovery options are
  in place, documented and tested periodically.

• Keenly review ICT Policies and
  procedures and align them to support the bank’s strategic objectives.
• Ensure that Disaster Recovery Plans
  options are in place, documented and tested periodically. Also contribute
  to Business Continuity Plan (BCP).
• Recommend Technical requirements and
  specifications for banking systems enhancement as well as new ones.
• Evaluate and recommend optimal ICT
  Resource and capacity requirement for supporting and sustaining the bank’s
  operations.
• Maintenance of a Disaster and Recovery
  Procedure and Testing of the same at least twice annually.
• Keep skills up-to-date by way of
  attending Training and Seminars as well as taking professional
  Certifications.
• Supervise, plan, coordinate, and direct
  the work of all employees under the jobholder.
• Monitor and secure the operational
  processes on all ICT infrastructures. This includes capacity planning,
  performance monitoring, monitoring predefined logs and taking proper
  and/or preventive action if necessary.
• Ensure that all defined ICT policies,
  including security, virus prevention, Internet usage etc, are strictly
  adhered to.
• Maintenance of a Disaster and Recovery
  Procedure and Testing of the same at least twice annually.
• Provide guidance, transfer of skills and
  delegate to those reporting to the jobholder.
• Ensure regular preventive maintenance of
  live Servers, UPS, End User Computers and other communication devices etc
  are performed as per ICT Policy.
• ICT Budget control and monitoring
• Liaise with other unit heads to address
  ICT matters that may affect service delivery.
• Coordinate the Installation,
  configuration, Maintenance and administration of new and existing
  Production/Test Servers and other equipments comprising of switches,
  routers, workstations and other allied peripherals
• Handle day-to-day ICT problems related
  to the core banking, LAN/WAN, Operating Systems and Infrastructure
  Malfunctions. For major malfunctions, initiate actions to get proper
  support from third parties.
• Ensure that all defined ICT policies,
  including security, virus prevention, Internet usage etc, are strictly
  adhered to.
• Coordinate the initiation and
  implementation of new ICT Projects.
• Perform departmental and ICT staff
  performance appraisal regularly.

• The applicant for the ABC Capital
  Bank ICT Manager job placement must hold a Bachelor’s Degree in Computer
  Science/Engineering/Electronic or Master Degree in Physics/Computer
  Management/Information Technology/Business Administration or IT related
  Qualification.
• Professional Certification such as
  Oracle Certified Professional (OCP), Sun Solaris Systems /Network/Security
  Administrator, Cisco Certification etc are desirable.
• A minimum of five years of working
  experience in a Banking Environment in similar position.
• Working experience in LAN/WAN
  environment.
• Working knowledge of UNIX and/or Oracle
  Administration, preferably on Sun Solaris Environment.
• Current Knowledge of Computer Hardware
  and Software trendy.
• Knowledge and skill in basic computer
  programming, preferably using c/c++, java, Oracle tools (SQL*PLUS and
  PL/SQL) and UNIX Shell scripting.
• Influential skills sufficient to
  motivate staff to achieve results.
• Time management skills sufficient to
  work in a fast paced environment on broad range of activities.
• Liaising with vendors for quotations and
  supply of equipments and service delivery.
• Working knowledge of Human Resources
  policy and procedures.
• Results oriented
• Developed interactive skills sufficient
  to communicate effectively with all stakeholders.
• Agile and Adaptable
• Leading others.
• Good Analytical and systematic thinking.

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