The Ugandan Jobline

• The custodian of the private banking customer base and value
  proposition, being the point of reference for private banking in country.
• Provide leadership to achieve the targeted growth and is accountable
  for the overall performance of private banking in country (financial,
  sales, service, credit, risk, compliance, etc)
• Responsible for communicating the private banking value proposition
  and building relationships with the objective to deliver the value
  proposition.
• Responsible for the effective day-to-day running of the private
  banking suite. full accountability for the sales, financial and business
  objectives of the suite. responsible for managing resources (capacity and
  productivity) and meeting operational demands.

• Be the point of reference in country for Private Banking, informing,
  advising, liaising and communicating with relevant stakeholders to implement
  the Private Banking value proposition
• Deep knowledge of the high net worth market and where the Private
  Banking problems/opportunities lie for Stanbic/Standard Bank in country.
• Have full accountability and responsibility for identifying,
  quantifying, and highlighting any significant issues and growing trends
  that have implications for the profitability of the Private Banking
  segment in country.
• Develop action plans to increase market share to desired level.
• Formulate, drive, measure and manage the sales performance strategy
  for Private Banking.
• Lead projects relating to the offering of a superior Private Banking
  offering in country.
• Influence sales and service target setting, financial budgets,
  marketing spend and sponsorships as it relates to Private Banking.
• Provides PBB Head with a monthly report on Private Banking
  performance, including financial results, sales, credit, service, HR,
  compliance, etc.
• Take decisions to influence and shape operations based on
  segment/value proposition value drivers.
• Ultimately responsible for ensuring consistent customer experiences
  across all touch points with Stanbic/Standard Bank.
• Provide input into the development of a complaint resolution process
  in country.
• Monitor and identify complaint trends and develop action plans to
  address service gaps.
• Establish, monitor and manage service level agreements, service
  standards and turnaround times for the country in line with the Private
  Banking value proposition.
• In need, arbitrate Credit decisions.
• Segment insight
• Thorough understanding of the Private Banking landscape in country,
  including but not limited to the market size, market growth, market
  shares, market potential for Stanbic/ Standard Bank, customer profiles and
  customer profitability.
• Continually assess the value proposition by understanding the unique
  needs of Private
• Banking customers in country, developing an extensive knowledge of
  competitor offerings and service propositions and keeping abreast of
  changing market dynamics.
• Deep knowledge of competitor offerings and activities with the
  purpose to understand and communicate differentiators.
• Influence/shape research projects.
• Develop, enhance and analyse MIS platforms to inform planning and
  performance management processes.

• Ensure that the Private Banking value proposition is clearly
  communicated to all stakeholders and that clients receive an efficient and
  superior service offering through effective implementation.
• Drive the implementation of the Private Banking value proposition
  through direct and indirect teams.
• Arbitrate across stakeholders without compromising the essence of
  the value proposition.
• Oversee the adoption and delivery of the value proposition within
  the Private Banking Suite.
• Ensure that all principles stipulated in the value proposition are
  met and adhered to consistently. Ensure the ongoing alignment of the value
  proposition across the country.
• Initiate and manage customer migrations from the Branch to the Suite
  and the Private Banking offering.
• Guide and influence the structuring of Private Banker portfolios in
  line with optimal capacity benchmarks.
• Act as change agent by facilitating the alignment of operational
  systems and processes to support change. Communicate change and motivate
  others to take action supporting the change. Recognise and reward change
  efforts.
• Ensure local financial legislation is adhered to and the appropriate
  levels of compliance are maintained in terms of Stanbic/Standard Bank
  requirements.

• Drive staff behaviour that result in the acquisition of new
  qualifying clients as well as the continual adding of value to existing
  clients (increasing sales and financial revenue through cross-selling).
• Identify and minimise all operational risks.
• Understand and control quality of lending processes by reducing the
  number of excesses, unlimitised accounts, overdrawn accounts and overdue
  reviews.
• Understanding and aligning the Suite to the overall strategic
  objectives of the Bank.
• Provide direction, clarity and accountability to team to deliver on
  business objectives.
• Plan, initiate and drive sales tactics and activities to meet and
  exceed annual sales targets.
• Implement action plans to meet targets set for incentive campaigns.
• Network/team work within Personal and Business Banking to leverage
  and identify business opportunities.
• Negotiate through multiple stakeholders to deliver customer
  solutions.
• Effectively and timeously attend to and resolve all complaints.
• Ensure that the Suite is providing a consistent superior level of
  customer service through Private Bankers.
• Conduct joint client visits with Private Bankers to top clients with
  the purpose to coach Private Bankers, identify training gaps and stay in
  touch with customer needs.
• Ensure adequate levels of product knowledge, credit skills, sales
  and service skills, etc within the Suite and arrange formal training where
  gaps have been identified.
• Mentor and coach staff to constantly ensure that the Suite
  environment is conducive to the retention of high performance staff and
  the attraction of new staff.
• Responsible for performance management and addressing poor
  performance.
• Recruit and appoint staff of the right calibre to ensure that the
  quality of the value proposition to be delivered is not compromised and
  customer expectations are met
• Ensure talent management by ongoing succession planning, enforcing
  the career path and identify and groom potential

• The ideal candidate for the Stanbic Bank Head Private Banking should
  have eight to ten years retail banking experience with some experience in
  the affluent/high net worth market.
• A seasonal banker with a minimum of five years banking experience.
• Exposure/experience in strategy execution.
• Exposure/experience in project management.
• People management experience.
• Extensive sales/marketing experience
• Good knowledge of the banks products, services and Sales Standards.
• Understanding of the regulatory environment governing financial
  services. Knowledge of local competitor tactics, distribution channels and
  product offerings.
• Experience in managing a diverse range of people and activities are
  essential.
• Practical knowledge on how to input, access, and utilize information
  from the network/systems to analyze and forecast trends.

Related Jobs