Job Title: F&B
Outlet Manager
Outlet Manager
Organisation: Q-Sourcing
Servtec
Servtec
Duty Station:
Kampala, Uganda
Kampala, Uganda
About US:
Q-Sourcing Servtec.
is a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Rwanda and South Sudan. They a recruiting
for a valuable client, one of our National-based clients.
is a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Rwanda and South Sudan. They a recruiting
for a valuable client, one of our National-based clients.
Key Duties and Responsibilities:
Customer Relations
- Maintaining a professional relationship with all HODs, associates
and guests - Conveys the image of the hotel.
Professional
Techniques / Production
Techniques / Production
- Interview, select, train, supervise, counsel and discipline
restaurant staff for the efficient operation of the outlet. - Organize and conduct pre-shift and departmental meetings
communicating pertinent information to the staff, such as house count and
menu changes. Schedule and direct staff in their work assignments - Interact positively with customers promoting hotel facilities and
services. - Resolve problems to the satisfaction of involved parties.
- Answer telephones in a clear voice, coordinate and document
reservations. - Organize special events in the restaurant such as cocktail
receptions, weddings. - Maintain communication with all departments to ensure customer
service needs are met. - Move throughout facility and kitchen areas to visually monitor and
take action to ensure food quality and service standards are met. - Verify temperatures, judge appearance and taste of products and
check preparation methods to determine quality. Give guidance toward
improvement and make necessary adjustments for consistency. - Maintain profitability of outlet to support overall hotel operation.
- Control payroll and equipment costs (minimizing loss and misuse).
- Ensure par stock levels are maintained by calculating inventory,
ordering and retrieving supplies and stocking shelves by stooping,
bending, lifting heavy articles and reaching overhead. - Evaluate cost effectiveness of all aspects of operation. Develop and
implement cost saving and profit enhancing measures. - Utilize prescribed cash handling procedures to accurately charge
customers, create forecast and revenue reports and write correspondence. - Provide direct service to guests as needed, including, but not
limited to, serving tables, bussing tables, seating guests and general
clerical/cashier duties. - Participate in the Hotel “Manager on Duty” program.
- Comply with all Corporate and Hotel Standards and Procedures
- Actively promote by example the principles of “Sheraton Cares for
You” - Actively promote a work environment, which cares for guests and
colleagues alike.
Supportive
Functions
Functions
- In addition to performance of the essential functions, this position
may be required to perform a combination of the following supportive
functions, with the percentage of time performing each function to be
solely determined by the manager based upon the particular requirements of
the hotel - Introduce and recommend preferred vendors as determined with the
revenue goal of the hotel. - Participate in china, glassware, silverware, and linen inventories
as necessary. - Maintain solid and open communications with all hotel operating
departments. - Maintain good working relations with preferred vendors of the hotel
and ensure adherence to function space policies and all codes and
regulations. - Maintain up-to-date information on program and food and beverage
events - Attend all department and hotel meetings as necessary.
- Supervise support staff and provide ongoing training and support as
necessary. - Maintain accurate par levels and inventory of supplies and equipment
within the department.
Management and
Administration
Administration
- Well conversed with the Hotel Operation, Policies and Procedures,
and acquainted with physical layout of the Hotel - Ensure proper care of all equipment and furniture entrusted for use.
- Behavior should be geared in such manner as to represent the Hotel
in the best possible way at all times. - Reports to work in good time before commencement of duty.
- Wears appropriate business attire and ensures a proper appearance so
as to present the Hotel in the best possible way - Ensure that confidential record and other confidential information
is properly safeguarded, and is not removed from the office - Does not disclose any financial information or any other information
of the Hotel ”
Hygiene Personal
Safety and Environment
Safety and Environment
- Ensures that the workplace remains clean and tidy
- Applies the hotel’s security regulations (in case of fire etc)
- Ensures the safety of property and people
Qualifications, Skills and Experience:
- The ideal candidate for the F&B Outlet Manager job placement must hold a
Bachelor’s Degree in Catering and
Hotel management or any related industry - Three to four years’ experience in the same role preferably in
five-star Hotel - Ability to speak, read, write and understand the primary language(s)
used in the workplace. - Must be able to read and write to facilitate the communication
process. - Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Must have excellent interpersonal and sales-related skills.
- Must have exceptional organizational, supervisory skills.
- Must be able to prepare and analyze data and figures, and
transcriptions prepared on and generated by computer. - Must have exceptional food and beverage knowledge and pricing.
How to Apply:
All suitably
qualified and interested candidates are invited to send a comprehensive CV and
certified copies of academic documents by e-mail to [email protected]
qualified and interested candidates are invited to send a comprehensive CV and
certified copies of academic documents by e-mail to [email protected]
Note: Please
kindly mark your application as “Application _ F&B Outlet Manager” in the
subject line of your email.
kindly mark your application as “Application _ F&B Outlet Manager” in the
subject line of your email.
Deadline: 15th May 2018
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