Job
Title: IT Service Desk Officer
Title: IT Service Desk Officer
Organization: UGAFODE
Microfinance Limited (MDI)
Microfinance Limited (MDI)
Duty Station: Kampala,
Uganda
Uganda
About US:
UGAFODE Microfinance
Limited (MDI) is a registered financial institution in Uganda and is adherent
to the Central Bank’s regulations and guidelines and was founded in 1994 to
provide quality microfinance services.
Limited (MDI) is a registered financial institution in Uganda and is adherent
to the Central Bank’s regulations and guidelines and was founded in 1994 to
provide quality microfinance services.
Job Summary: The
IT Service Desk Officer is responsible for providing front line it support,
ensure that calls for support are dealt with promptly and; install and
configure PCs and associated peripherals and software.
IT Service Desk Officer is responsible for providing front line it support,
ensure that calls for support are dealt with promptly and; install and
configure PCs and associated peripherals and software.
Key Duties and Responsibilities:
- Offer technical support to telephone and
email requests from users for all Network, PC hardware, and software and
associated peripherals. - Log support calls and document their
outcome to facilitate the resolution of common queries. - The IT Service Desk Officer will redirect
or escalate support requests to the appropriate member of the ICT
Department Support Centre System. - Pro-actively provide information to
users on the progress of outstanding support calls. - Actively contribute to ensuring that the
Help Desk systems and software are kept up to date and messages are passed
on and feedback received promptly. - Deploy PCs and associated peripherals
including new installations and the redeployment of existing equipment. - Install and configure operating systems
to agreed standards under the direction of the System Administrator. - The IT Service Desk Officer will also install
and configure software to agreed standards. - Maintain the existing PCs and
peripherals to standards determined by the System Administrator, by
performing upgrades, new installations and carrying out routine
procedures. - Assist in the compilation and
maintenance of an accurate inventory of hardware and software. - Assist in the compilation of the Support
Centre’s technical documentation, guidelines and procedures and ensure
they are disseminated to users. - Work closely with colleagues in all ICT
department continuity of service for all users. - To provide at all times a professional,
courteous and rapid response to individual users. - Undertake such other work as may be
assigned which is consistent with the nature of the job and its level of
responsibility. - Perform any other duties that may be
assigned
Qualifications, Skills and Experience:
- The ideal candidates for the UGAFODE IT Service
Desk Officer job placement must hold a Bachelor’s Degree in Computer
Science/Information Technology from a recognized University. Recent
Computer/IT Graduates may suit in the same role. - Previous experience with Windows 2000/XP
and Windows 2000/2003 Server Management and Active Directory are
essential. - Experience of Microsoft SQL 2000 is
desirable, as well as excellent technical skills; the role will require
flexibility and initiative. - Advanced Personal Computer Operation
- Advanced skills – personal and Hard ware
Computer operations - Emerge Operational skills
- Advanced Reporting and communication
software programmes – word processing, PowerPoint presentation, and
spreadsheet and speed to meet production needs of the position - Excellent communication and negotiation
skills - Good interpersonal skills
- Maturity, honesty, integrity and a
strong sense of ethics - The ability to remain calm in stressful
situations - Patience and understanding
- To be persuasive, persistent and firm
- Age: Below 35 years
How to Apply:
Interested persons
who meet the above criteria should submit their motivation letters together
with an up to date CV to our email only: [email protected] (please
indicate the position you are applying for in the Subject Line ‘’Application
for IT Service Desk Officer Position”). Applications should be addressed to the
Head of Human Resource.
who meet the above criteria should submit their motivation letters together
with an up to date CV to our email only: [email protected] (please
indicate the position you are applying for in the Subject Line ‘’Application
for IT Service Desk Officer Position”). Applications should be addressed to the
Head of Human Resource.
Deadline: 18th May 2018
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