The Ugandan Jobline

• Offer technical support to telephone and
  email requests from users for all Network, PC hardware, and software and
  associated peripherals.
• Log support calls and document their
  outcome to facilitate the resolution of common queries.
• The IT Service Desk Officer will redirect
  or escalate support requests to the appropriate member of the ICT
  Department Support Centre System.
• Pro-actively provide information to
  users on the progress of outstanding support calls.
• Actively contribute to ensuring that the
  Help Desk systems and software are kept up to date and messages are passed
  on and feedback received promptly.
• Deploy PCs and associated peripherals
  including new installations and the redeployment of existing equipment.
• Install and configure operating systems
  to agreed standards under the direction of the System Administrator.
• The IT Service Desk Officer will also install
  and configure software to agreed standards.
• Maintain the existing PCs and
  peripherals to standards determined by the System Administrator, by
  performing upgrades, new installations and carrying out routine
  procedures.
• Assist in the compilation and
  maintenance of an accurate inventory of hardware and software.
• Assist in the compilation of the Support
  Centre’s technical documentation, guidelines and procedures and ensure
  they are disseminated to users.
• Work closely with colleagues in all ICT
  department continuity of service for all users.
• To provide at all times a professional,
  courteous and rapid response to individual users.
• Undertake such other work as may be
  assigned which is consistent with the nature of the job and its level of
  responsibility.
• Perform any other duties that may be
  assigned

• The ideal candidates for the UGAFODE IT Service
  Desk Officer job placement must hold a Bachelor’s Degree in Computer
  Science/Information Technology from a recognized University. Recent
  Computer/IT Graduates may suit in the same role.
• Previous experience with Windows 2000/XP
  and Windows 2000/2003 Server Management and Active Directory are
  essential.
• Experience of Microsoft SQL 2000 is
  desirable, as well as excellent technical skills; the role will require
  flexibility and initiative.
• Advanced Personal Computer Operation
• Advanced skills – personal and Hard ware
  Computer operations
• Emerge Operational skills
• Advanced Reporting and communication
  software programmes – word processing, PowerPoint presentation, and
  spreadsheet and speed to meet production needs of the position
• Excellent communication and negotiation
  skills
• Good interpersonal skills
• Maturity, honesty, integrity and a
  strong sense of ethics
• The ability to remain calm in stressful
  situations
• Patience and understanding
• To be persuasive, persistent and firm
• Age: Below 35 years

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