Barclays Bank UK Jobs – Relationship Manager – Enterprise Banking

Organisation: Barclays
Bank UK
Duty Station: Kampala,
Uganda
Reports to: Head of Enterprise Banking
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Barclays Relationship Manager will ensure that all activities and
duties are carried out in full compliance with regulatory requirements,
Barclays Operational Risk Framework and internal Barclays Policies and
Standards. The jobholder also steers and manages a team of Enterprise Business
Bankers covering a portfolio of SME Banking customers. The primary objective is
to maximise risk-adjusted portfolio contribution. He / she will also manage and
sustain a portfolio of SME Banking customers, building long term relationships
founded on efficient and reliable support for their business. This is achieved
particularly through quick risk decisions and managing consistency and quality
of operational service. The jobholder will be responsible for business
development both with new customers and with existing customers where they are
expected to increase “wallet share”.
Key Duties and Responsibilities: 
Sales and Service: 40%
  • Grow the team’s portfolio profitability
    by identifying new and existing customer potential including sales
    opportunities and new product promotion initiatives.
  • Carry out customer meetings that have
    well defined call objectives, desired outcomes and a well-constructed
    plan.
  • Deal with and find solutions to customer
    complaints
  • Communicate all key messages to
    customers including agreed service standards, negotiated pricing,
    relationship team contact points (including introductions to new
    personnel) and new product changes
  • Perform annual and if appropriate,
    interim reviews of customers borrowing facilities
  • Responsible for conducting annual and if
    appropriate, interim reviews with non-borrowing customers
  • Determine the products that are most
    effective in meeting customers’ needs and be able to sell these at short
    notice both reactively and proactively
  • Offer leadership in areas of expertise,
    particularly in the structuring of credits and the provision of products
    and services to customers.
Business Management: 30%
  • Take charge of a team’s performance
    against key financial (risk-adjusted contribution) sales, service and
    operational targets.
  • Consult customer owners/managers on
    financial/ credit issues and general business practice/ideas.
  • Work closely with the Head of Enterprise
    Banking in driving and delivering business performance in the country
  • Research, create and follow up on a
    target list for potential new business
  • Identify priority customers using the
    Customer Relationship Planning templates to assess their present and
    potential contribution.
  • Work in close partnership with Associate
    Relationship Managers and Credit Managers to ensure that credit
    applications for new and existing facilities are correctly prepared in
    accordance with existing policies/guidelines.
  • Control the quality of the portfolio,
    using available triggers and adherence to Risk management guidelines and
    policies
Staff Management: 30%
  • Steer a team of Enterprise Bankers
    within the SME team using a team based management approach
  • Assist team members to identify
    strengths and weakness in their own skills and attributes, review their
    self-development plans and ensure training and development needs are
    accommodated.
  • Coach other team members on relationship
    development, service quality and risk management.
  • Assess Enterprise Bankers on performance
    against contract. Review and input Performance Development Reviews.


Qualifications, Skills and Experience: 
  • The candidates should have detailed
    knowledge of the Core set products
  • For Complex products, will have a
    detailed knowledge of the requirements of the more sophisticated customers
  • Good working knowledge of the products
    and services available in the SME Banking Sector is also required
  • Broad knowledge and understanding of
    policies and strategies within the country as they relate to the demands
    of the customer base
  • Detailed understanding of Country and
    CBRM guidelines and credit risk policies
  • Comprehensive knowledge of the Barclays
    Africa & Middle East Change Governance Framework
  • Solid understanding of value based
    management principles
  • Skills in Financial Management Control
    and Analysis
  • Exceptional relationship and
    interpersonal skills
  • Strong selling and negotiation Skills
  • Strong Presentation Skills
  • Good relationship skills
  • Credit Risk Skills
  • Leadership and Team Skills
  • Excellent communications skills
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
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latest jobs, please visit http://www.theugandanjobline.com or
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