Barclays Bank Jobs – Relationship Manager- Commercial Business Banking

Organisation: Barclays
Duty Station: 
Kampala, Uganda
Reports to: Head of Business Banking
About Barclays:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Relationship Manager- Commercial Business Banking will directly lead a team of
Enterprise Business Bankers covering a portfolio of SME Banking customers.
The primary
objective is to maximise risk-adjusted portfolio contribution. To manage and
sustain a portfolio of SME Banking customers, building long term relationships
founded on efficient and reliable support for their business. This is achieved
particularly through quick risk decisions and managing consistency and quality
of operational service.
The jobholder will
be responsible for business development both with new customers and with
existing customers where they are expected to increase “wallet share”.
Key Duties and Responsibilities: 
Sales and Service:
  • Grow the team’s portfolio profitability by identifying new and
    existing customer potential including sales opportunities and new product
    promotion initiatives.
  • Conduct customer meetings that have well defined call objectives,
    desired outcomes and a well-constructed plan.
  • Deal with and find solutions to customer complaints
  • Communicate all key messages to customers including agreed service
    standards, negotiated pricing, relationship team contact points (including
    introductions to new personnel) and new product changes
  • Conduct annual and if appropriate, interim reviews of customers
    borrowing facilities
  • Conduct annual and if appropriate, interim reviews with
    non-borrowing customers
  • Determine the products that are most effective in meeting customers’
    needs and be able to sell these at short notice both reactively and
  • Provide leadership in areas of expertise, particularly in the
    structuring of credits and the provision of products and services to
Management: 30%
  • Manage team’s performance against key financial (risk-adjusted
    contribution) sales, service and operational targets.
  • Consult customer owners/managers on financial/ credit issues and
    general business practice/ideas.
  • Work closely with the Head of Enterprise Banking in driving and
    delivering business performance in the country.
  • Research, create and follow up on a target list for potential new
  • Identify priority customers using the Customer Relationship Planning
    templates to assess their present and potential contribution.
  • Work in close partnership with Associate Relationship Managers and
    Credit Managers to ensure that credit applications for new and existing
    facilities are correctly prepared in accordance with existing
  • Control the quality of the portfolio, using available triggers and
    adherence to Risk management guidelines and policies.
Staff Management:
  • Lead a team of Enterprise Bankers within the SME team using a team
    based management approach
  • Help team members to identify strengths and weakness in their own
    skills and attributes, review their self-development plans and ensure
    training and development needs are accommodated.
  • Coach team members on relationship development, service quality and
    risk management.
  • Assess Enterprise Bankers on performance against contract. Review
    and input Performance Development Reviews.
Governance, Control
and Risk: 5%
  • Mandatory Risk and Control objective

Qualifications, Skills and Experience:  
  • The ideal candidates for the Barclays Relationship Manager- Commercial Business Banking job
    placement should preferably hold a First degree with detailed knowledge of
    the Core set products
  • For Complex products, will have a detailed knowledge of the
    requirements of the more sophisticated customers
  • A good knowledge of the products and services available in the SME
    Banking Sector is also required
  • A broad understanding of policies and strategies within the country
    as they relate to the demands of the customer base
  • A detailed understanding of Country and CBRM guidelines and credit
    risk policies
  • Preferred:
  • Knowledge of the Barclays Africa Change Governance Framework
  • Solid understanding of value based management principles
  • Outstanding relationship and interpersonal skills
  • Strong selling and negotiation Skills
  • Strong Presentation Skills
  • Relationship Skills
  • Credit Risk Skills
  • Leadership and Team Skills
  • Communications Skills
  • Commercial/sales focus
  • Business development
  • Managing Relationships
  • Innovative
  • Adaptability
  • Decision Making
  • Team Results
  • Active Listening
  • Analysis and judgement
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us
on 0417122453 or email:
For more of the
latest jobs, please visit
or find us on our Facebook page

Leave a Reply

Your email address will not be published. Required fields are marked *