The Ugandan Jobline

• Grow the team’s portfolio profitability by identifying new and
  existing customer potential including sales opportunities and new product
  promotion initiatives.
• Conduct customer meetings that have well defined call objectives,
  desired outcomes and a well-constructed plan.
• Deal with and find solutions to customer complaints
• Communicate all key messages to customers including agreed service
  standards, negotiated pricing, relationship team contact points (including
  introductions to new personnel) and new product changes
• Conduct annual and if appropriate, interim reviews of customers
  borrowing facilities
• Conduct annual and if appropriate, interim reviews with
  non-borrowing customers
• Determine the products that are most effective in meeting customers’
  needs and be able to sell these at short notice both reactively and
  proactively.
• Provide leadership in areas of expertise, particularly in the
  structuring of credits and the provision of products and services to
  customers.

• Manage team’s performance against key financial (risk-adjusted
  contribution) sales, service and operational targets.
• Consult customer owners/managers on financial/ credit issues and
  general business practice/ideas.
• Work closely with the Head of Enterprise Banking in driving and
  delivering business performance in the country.
• Research, create and follow up on a target list for potential new
  business
• Identify priority customers using the Customer Relationship Planning
  templates to assess their present and potential contribution.
• Work in close partnership with Associate Relationship Managers and
  Credit Managers to ensure that credit applications for new and existing
  facilities are correctly prepared in accordance with existing
  policies/guidelines.
• Control the quality of the portfolio, using available triggers and
  adherence to Risk management guidelines and policies.

• Lead a team of Enterprise Bankers within the SME team using a team
  based management approach
• Help team members to identify strengths and weakness in their own
  skills and attributes, review their self-development plans and ensure
  training and development needs are accommodated.
• Coach team members on relationship development, service quality and
  risk management.
• Assess Enterprise Bankers on performance against contract. Review
  and input Performance Development Reviews.

• Mandatory Risk and Control objective

• The ideal candidates for the Barclays Relationship Manager- Commercial Business Banking job
  placement should preferably hold a First degree with detailed knowledge of
  the Core set products
• For Complex products, will have a detailed knowledge of the
  requirements of the more sophisticated customers
• A good knowledge of the products and services available in the SME
  Banking Sector is also required
• A broad understanding of policies and strategies within the country
  as they relate to the demands of the customer base
• A detailed understanding of Country and CBRM guidelines and credit
  risk policies
• Preferred:
• Knowledge of the Barclays Africa Change Governance Framework
• Solid understanding of value based management principles
• Outstanding relationship and interpersonal skills
• Strong selling and negotiation Skills
• Strong Presentation Skills
• Relationship Skills
• Credit Risk Skills
• Leadership and Team Skills
• Communications Skills
• Commercial/sales focus
• Business development
• Managing Relationships
• Innovative
• Adaptability
• Decision Making
• Team Results
• Active Listening
• Analysis and judgement

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