Job Title: Customer Experience Officer (Several No Experience Jobs) Organisation: Pride…
Applications Support Analyst IT Careers – Barclays Bank UK
Job Title: Applications Support Analyst
Organisation: Barclays
Bank UK
Bank UK
Duty Station: Kampala,
Uganda
Uganda
Reports to: Head
of Service Management
of Service Management
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Applications Support Analyst will be
tasked with maintaining the availability and reliability of applications to
ensure that IT can effectively meet service targets in accordance with planned
business objectives.
tasked with maintaining the availability and reliability of applications to
ensure that IT can effectively meet service targets in accordance with planned
business objectives.
Key Duties and Responsibilities:
Test Management
80%: Responsibility is to
ensure that proper testing occurs for all Application changes released into the
production environments as assigned to you by Line Management
80%: Responsibility is to
ensure that proper testing occurs for all Application changes released into the
production environments as assigned to you by Line Management
- Work closely with Release Analysts
- Review releases and assign appropriate release testing tasks
- Compile and review the Testing Deliverables
- Conduct installation procedure tests
- Participate in functional, performance, and integration testing
results - Coordinate user acceptance testing
- Coordinate back out testing
- Conduct supporting documentation review
- Compile test results
- Conduct release test review
- Coordinate post release testing
- Validate and communicate results of testing activities
- Risk Management
- Build relationship with country IT Risk and Governance team and
provide support wherever required. - Contribute and deliver to the improvement of the risk profile by
delivering improved governance, risk management, controls and compliance
requirements.
People Management
- Responsible for driving own Performance Development, collating
relevant documentation, preparing for and arranging reviews. - By utilizing skills matrix, identify training and development
requirements, formulating own plan to be agreed with team leader.
Responsible for ensuring own plan is completed within agreed timescales. - Undertake all necessary training in order to perform the role to the
required standards, including gaining accreditation where appropriate.
Risk, Governance
and Regulatory
and Regulatory
- “Ensure that all
activities and duties are carried out in full compliance with regulatory
requirements, Enterprise Wide Risk Management Framework and internal
Barclays Policies and Policy Standards. Understand and manage risks and
risk events (incidents) relevant to the role.” - Accountability: Facilitate a
governance role - Ensure that all architectures are signed off by Service Management
architect in Service Delivery. - Participate in existing and new governance forums e.g. SIDF
(Services Infrastructure Design Forum), TACC - (Technical Architecture Control Council), IRPC (Infrastructure Replacement
Council) - Sell and motivate the implementation of service improvement plans/
initiatives. - Ensure signoff of Service Management artefacts by domain architects
in the regional office. - Establish a mechanism for the measurement of stakeholders in their adherence
to the defined Service Management principles - Participate in the formulation and clarification of Statements of
Requirements, and any subsequent activities such as Proof of Concepts or
product evaluations, by managing, controlling and supporting the interface
role between vendors and other IT departments or Business units as regards
Service Management related technologies and services - Participate by leading, managing and giving the Barclays Technology
view and position in the negotiations between the vendors and Sourcing as
regards Service Management related technologies and services
Key Activities:
- Provide a range of application availability reporting to ensure that
agreed levels of availability, reliability and maintainability are
measured and monitored on an ongoing basis - Successfully facilitate delivery of changes to reports needed by the
business and ensure that reports and their dependencies are made available
for the business. - Provide holistic support of application availability to Business Users
- Take actions to achieve reductions in frequency and duration of
incidents that impact application availability - Ensure shortfalls in application availability are recognized and
appropriate corrective actions are identified and progressed - Take action on agreed appropriate actions with Line Management to
maintain or improve application availability levels - Initiate and coordinate actions required to maintain or improve
availability of applications - Act as a coordination point for changes to applications when needed
- Maintain an awareness of technology advancements and best practices
that support application availability
Qualifications, Skills and Experience:
- The ideal candidate for the Barclays Bank Applications Support
Analyst should hold a Bachelor’ degree in Information technology related
field (An additional Business degree to an IT Degree is an added
advantage) - Subject Matter Expert Qualifications
- ITIL v3 Expert
- Oracle Certification
- PLSQL
- At least three years of banking experience
- Two years of experience in the IT field
- Understanding of banking (retail and commercial), core banking
applications, IT Architecture, Change Framework and testing methodologies. - An operational perspective and an understanding of how the testing
team fits and contributes to the projects and the business changes. - Hands on knowledge of testing tools, automated as well as manual
testing. - Proficient in “desktop” applications (Word, Excel, Access,
PowerPoint). - Strong management skills.
- Good project and release management skills.
- Strong team ethics. Whether functional, cross-functional or across
different business and country, ability to create a friendly and focused
team environment. - Need to multi task in support of the resolution of complex business
problems in different countries. - Take full responsibility for own Performance Development
- Knowledge of Retail, Corporate and all other products offered by
Banks and the way they relate to available systems. - Good knowledge of core banking systems.
- Good knowledge of the standard Change Governance Framework
- Knowledge of user acceptance testing and change implementations.
- Experience in relationship management.
- Knowledge of working within a complex matrix management structure to
deliver the end business objective. - Policies and Governance knowledge within the Group and local
legislation
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline