Job Title: Assistant ICT Officer
Organisation: United Nations High Commissioner for Refugees
(UNHCR)
(UNHCR)
Position No.: 10028918
Vacancy Notice: 020/2018
Duty Station: Mbarara, Uganda
Post Grade: NOA
About UNHCR:
The Office of the United Nations High Commissioner for Refugees was
established on December 14, 1950 by the United Nations General Assembly.
UNHCR’s mandate under the Statute of the Office of the United Nations High
Commissioner for Refugees is to lead and co-ordinate action for international
protection to refugees; seek permanent solutions for the problems of refugees
and safeguard refugee rights and well-being. UNHCR has an additional mandate
concerning issues of statelessness, as it is given a designated role under Article
11 of the 1961 Convention on the Reduction of Statelessness.
established on December 14, 1950 by the United Nations General Assembly.
UNHCR’s mandate under the Statute of the Office of the United Nations High
Commissioner for Refugees is to lead and co-ordinate action for international
protection to refugees; seek permanent solutions for the problems of refugees
and safeguard refugee rights and well-being. UNHCR has an additional mandate
concerning issues of statelessness, as it is given a designated role under Article
11 of the 1961 Convention on the Reduction of Statelessness.
Job Summary: The Assistant ICT Officer is a technical position within the
UNHCR operation. Direct supervision is normally exercised by an ICT Officer or
Administrative Officer. The incumbent implements the ICT operational plan in a
well-defined geographical area and provides technical guidance to locally
recruited staff. Internally, the incumbent liaises directly with own Service
Delivery Team on a daily basis as well as with end users to clarify, analyse
and resolve reported issues. S/he may also liaise with external service
providers, as required, to resolve escalated infrastructure issues. Moreover,
the incumbent interacts with (Senior) Regional ICT Officer (if any) and Senior
ICT Officer (ICT Services and Emergency Support) at the ICT Service Centre in
Amman for technical guidance.
UNHCR operation. Direct supervision is normally exercised by an ICT Officer or
Administrative Officer. The incumbent implements the ICT operational plan in a
well-defined geographical area and provides technical guidance to locally
recruited staff. Internally, the incumbent liaises directly with own Service
Delivery Team on a daily basis as well as with end users to clarify, analyse
and resolve reported issues. S/he may also liaise with external service
providers, as required, to resolve escalated infrastructure issues. Moreover,
the incumbent interacts with (Senior) Regional ICT Officer (if any) and Senior
ICT Officer (ICT Services and Emergency Support) at the ICT Service Centre in
Amman for technical guidance.
Key Duties and
Responsibilities:
Responsibilities:
- Participate in the assessment of
operational and security infrastructure needs in each UNHCR office in the
area of responsibility (AOR). - Provide support in the implementation of
the ICT operations plan to ensure that all equipment is in good working
conditions at all times as to meet the ICT needs of the offices. - Monitor and coordinate the work of other
ICT staff as directed by the Head of Offices in accordance with the
standards set by Headquarters. - Provide coaching and training to ICT staff
and users. Draft procedures and instructions to promote a better
understanding of the use of the ICT equipment. - Actively participate in the assessment of
security related projects in coordination with the Field Security Advisor
and assists in the formulation of recommendations on security
communications. - Promote relation with UNHCR implementing
partners to enhance communication and avoid duplication of efforts. - Work closely with the National Regulatory
Authority to ensure that licenses and permissions required to operate
UNHCR telecommunications networks are granted. - Maintain an up-to-date inventory of all
ICT infrastructure & equipment under AOR by accurately and promptly
updating the DIST Central Information Management Tool (CIMT) database. - Carry out missions for new installations
and routine maintenance tours of ICT equipment in Field Offices within the
AOR. - Undertake other tasks or assignments
within his/her area of competence as directed by Supervisor/Head of
Service
Key Performance Indicators:
- Decide on appropriate resolution to
incidents / problems. - Escalate issues to supervisor if incident
/ problem cannot be resolved within scope of responsibility
Qualifications, Skills and Experience:
The ideal candidate for the United Nations UNHCR Assistant ICT Officer
job opportunity should hold relevant qualifications
job opportunity should hold relevant qualifications
How to Apply:
All interested Ugandan nationals who wish to join the United Nations
High Commissioner for Refugees (UNHCR) in the aforementioned capacity are
encouraged to click on the link below and follow the application instructions
after reviewing the job details.
High Commissioner for Refugees (UNHCR) in the aforementioned capacity are
encouraged to click on the link below and follow the application instructions
after reviewing the job details.
Deadline: 4th April 2018
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