Fraud Officer Job Opportunities – M-KOPA Solar Ltd

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Job Title:       Fraud Officer
Organisation: M-KOPA Solar Ltd
Duty Station: Uganda
Reports to: Junior Credit
Manager
About US:
M-KOPA Solar Ltd is the global leader of “pay-as-you-go” energy for
off-grid customers. Since its commercial launch in October 2012, M-KOPA has
connected more than 600,000 homes in Kenya, Tanzania and Uganda to solar power,
and is now adding over 500 new homes each day. The success of M-KOPA (M=
mobile, KOPA= to borrow) stems from making solar products affordable to
low-income households on a pay-per-use installment plan. Customers acquire
solar systems for a small deposit and then purchase daily usage. After one or
two years of payments, customers own their solar systems outright and can
upgrade to more power.
Job Summary: The Fraud
Officer will be responsible for investigation of fraudulent cases and overall
recovery of devices/fraud in line with M-KOPA fraud policy.
Key Duties and Responsibilities:
 
  • Liaise with the Field Sales Manager to
    identify fraudulent cases and follow them up.
  • Design initiatives on ad hoc basis to
    improve credit quality of loan portfolio and reduce fraud cases in M-KOPA
    Uganda.
  • Train the sales force the importance of
    maintaining a steady stream of good credit customers and avoid fraud.
  • Take lead in the recovery of defaults
    related to fraud.
  • Investigate and recover all
    missing/stolen/lost devices from Service Centers.
  • Liaise with different law enforcement
    agents to ensure that fraudsters are apprehended and made to pay
    penalties.
  • Investigate and identify cases that are
    unrecoverable and present them to Junior Credit Manager.
  • Prepare and submit regular reports from
    the field on fraud-related activities and performance to Junior Credit
    Manager.



Qualifications, Skills and
Experience:
  • The applicant for the Fraud Officer job
    placement must hold a Bachelor’s degree in any field of study from a
    recognized university.
  • One year of credit/loan related experience
    is added advantage.
  • Basic legal knowledge on fraud and loan
    collection regulations.
  • Possess the virtue of integrity with
    strong moral uprightness.
  • Excellent communication, analytical,
    interpersonal and presentation skills.
  • Ability to report using change management
    techniques.
  • Self-driven with ability to make decisions
    in challenging or tough situations.
  • Good knowledge and understanding of MS
    word, Excel &PowerPoint.
  • MUST be adaptive with zeal to work in
    rural- remote areas.
  • Innovative and good at multitasking.
  • Excellent team work dynamics.
  • The successful candidate will be required
    to pass a criminal background record check and submit references.
Compensation: The position
is slated to begin in May with competitive salary commensurate with skills,
experience and performance.
How to Apply:
All suitably qualified and interested candidates should send their
applications and up -to- date CVs with the subject title “Fraud Officer” to:
careersug@m-kopa.com addressed to:
The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Plot 1300-1301, Lubowa. Kampala.
Deadline: 17th April 2018
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