Job Title: Fraud Officer
Organisation: M-KOPA Solar Ltd
Duty Station: Uganda
Reports to: Junior Credit
Manager
Manager
About US:
M-KOPA Solar Ltd is the global leader of “pay-as-you-go” energy for
off-grid customers. Since its commercial launch in October 2012, M-KOPA has
connected more than 600,000 homes in Kenya, Tanzania and Uganda to solar power,
and is now adding over 500 new homes each day. The success of M-KOPA (M=
mobile, KOPA= to borrow) stems from making solar products affordable to
low-income households on a pay-per-use installment plan. Customers acquire
solar systems for a small deposit and then purchase daily usage. After one or
two years of payments, customers own their solar systems outright and can
upgrade to more power.
off-grid customers. Since its commercial launch in October 2012, M-KOPA has
connected more than 600,000 homes in Kenya, Tanzania and Uganda to solar power,
and is now adding over 500 new homes each day. The success of M-KOPA (M=
mobile, KOPA= to borrow) stems from making solar products affordable to
low-income households on a pay-per-use installment plan. Customers acquire
solar systems for a small deposit and then purchase daily usage. After one or
two years of payments, customers own their solar systems outright and can
upgrade to more power.
Job Summary: The Fraud
Officer will be responsible for investigation of fraudulent cases and overall
recovery of devices/fraud in line with M-KOPA fraud policy.
Officer will be responsible for investigation of fraudulent cases and overall
recovery of devices/fraud in line with M-KOPA fraud policy.
Key Duties and Responsibilities:
- Liaise with the Field Sales Manager to
identify fraudulent cases and follow them up. - Design initiatives on ad hoc basis to
improve credit quality of loan portfolio and reduce fraud cases in M-KOPA
Uganda. - Train the sales force the importance of
maintaining a steady stream of good credit customers and avoid fraud. - Take lead in the recovery of defaults
related to fraud. - Investigate and recover all
missing/stolen/lost devices from Service Centers. - Liaise with different law enforcement
agents to ensure that fraudsters are apprehended and made to pay
penalties. - Investigate and identify cases that are
unrecoverable and present them to Junior Credit Manager. - Prepare and submit regular reports from
the field on fraud-related activities and performance to Junior Credit
Manager.
Qualifications, Skills and
Experience:
Experience:
- The applicant for the Fraud Officer job
placement must hold a Bachelor’s degree in any field of study from a
recognized university. - One year of credit/loan related experience
is added advantage. - Basic legal knowledge on fraud and loan
collection regulations. - Possess the virtue of integrity with
strong moral uprightness. - Excellent communication, analytical,
interpersonal and presentation skills. - Ability to report using change management
techniques. - Self-driven with ability to make decisions
in challenging or tough situations. - Good knowledge and understanding of MS
word, Excel &PowerPoint. - MUST be adaptive with zeal to work in
rural- remote areas. - Innovative and good at multitasking.
- Excellent team work dynamics.
- The successful candidate will be required
to pass a criminal background record check and submit references.
Compensation: The position
is slated to begin in May with competitive salary commensurate with skills,
experience and performance.
is slated to begin in May with competitive salary commensurate with skills,
experience and performance.
How to Apply:
All suitably qualified and interested candidates should send their
applications and up -to- date CVs with the subject title “Fraud Officer” to:
[email protected] addressed to:
applications and up -to- date CVs with the subject title “Fraud Officer” to:
[email protected] addressed to:
The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Plot 1300-1301, Lubowa. Kampala.
Deadline: 17th April 2018
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