IT Support Officer Job Opportunities – Financial Intelligence Authority (FIA)

Job Title:          IT
Support Officer
Organisation: Financial
Intelligence Authority (FIA)
Duty Station:  Kampala,
Reports to: Senior
Network and Database Administrative Officer
About US:
The establishment of a
Financial Intelligence Authority and a Financial Intelligence Authority Board
Under the Anti-Money Laundering Act, 2013 is for the prohibition and prevention
of money laundering, in order to combat money laundering activities.
Job Summary: The IT
Support Officer will be responsible for the smooth running of computer network
and systems to ensure that users get maximum benefits from IT resources.
Key Duties and Responsibilities: 
  • Install and configure computer hardware,
    operating systems and applications.
  • Work with IT service providers to establish and
    maintain an effective IT network by installing, configuring, and testing
    of network equipment (Routers, firew
    alls, Intrusion Detection systems, Intrusion Prevention Systems
    etc.) and evaluating network performance
  • Set up and support users’ profiles
  • Provide end-user support.
  • Produce IT user manuals for all the systems and
    applications deployed.
  • Monitor and maintain computer systems and networks
  • Troubleshoot system and network problems,
    diagnosing and solving hardware or software faults, replacing parts as
  • Prepare users by designing and conducting
    training programmes, provide references and supp
Key Result Areas:
  • Configuration and installation of network and
    internet security.
  • Configuration and installation of all network
    software packages used by the Authority.
  • Provide orientation to new users of existing
  • Support staff through advice on potential uses
    of existing technology.

Qualifications, Skills and Experience:
  • The applicant for the Financial Intelligence Authority (FIA) IT
    Support Officer job opportunity must hold a
    Bachelor’s degree in computer science;
    in computer software/computer systems engineering; electronics; or
    information technolo
  • Network Administration/System Engineer
    certification will be an added advantage.
  • Three
    years of network administration and user support experience in a
    busy institution
  • Knowledge and understanding of the Authority’s vision, mission and
  • Knowledge of Anti-Money Laundering act, 2013,
    Anti-Terrorism Act, respective regulations and FATF standards;
  • Local Area Network (LAN) knowledge;
  • Network Design and Implementation;
  • Communication, teamwork and negotiation skills;
  • Problem-solving and good analytical skills;
  • Good organizational skills;
  • Ability to work to tight deadlines under
  • Works well independently and as part of a team;
  • Time management skills;
  • Good organizational skills;
  • Communication skills , teamwork and negotiation
    skills ;
  • A willingness to keep up to date with
    developments in new technology.
  • Good decision making skills;
  • Can take initiative;
  • Keen attention to detail;
  • Person of high integrity;
  • Able
    to handle sensitive information and maintain confidentiality;
How to Apply:
All suitably qualified and interested
applicants send their applications which should 
  • A
    detailed curriculum vitae (CV) photocopied and submitted in triplicate (3
  • Copies
    of academic and professional certificates and other supporting documents (3
  • Current
    and Expected Remuneration.
  • Contact
    Information of three references with emails and phone numbers.
All applications should be
addressed and hand delivered to:
The Human Resource Manager
Financial Intelligence
Ground Floor Rwenzori Towers
(Wing B),
Plot 6 Nakasero Road.
Kampala. Uganda
Deadline: 3rd May 2018 by 5:00PM
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