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• To
  organize and control the Peripheral Products support functions in liaison
  with the team leader and Applications and Electronic Banking Support
  Manager in accordance with the laid down policies, procedures, guidelines
  and delegated authority;
• To
  adhere to Bank and Group IT standards and procedures.
• Ensure
  that Peripheral Products Implementation requests received from Stanbic
  Africa IT are tested and forwarded to the Data Centre at least two days prior
  to stipulated implementation date;
• Ensure
  that failed Peripheral Products Implementation tests are forwarded to
  Service Delivery department at least two days prior to stipulated
  implementation date
• Ensure
  that end-users are advised of any changes in their respective products
  resulting from change request implementations.
• Routinely
  conduct investigations aimed at maximizing the utilization of Peripheral
  Products functionality;
• Assist
  Infrastructure and Data Centre in the regular testing of the Peripheral
  Products on the Contingency Systems to ensure maximum systems uptime.
• Work
  together with other units/departments to setup training environment for
  Peripheral products when the need arises.
• To
  ensure that all the staff charged with the responsibility of handling
  Peripheral Products are delivering to the expectations.
• Ensure
  testing of all Peripheral Products related Implementation requests.
• Ensure
  maintenance of the Peripheral Products including trouble shooting and
  resolution of Peripheral Products faults, innovations to keep Peripheral
  Products in excellent operating condition and preemptive action to
  forestall Peripheral products failure.
• Maintenance
  of effective line of communication between self, team leader, Line
  Manager, other areas of department and the rest of the Bank
• Provision
  of second level support to end-users for Peripheral Products faults
  referred from the Help desk.
• Devise
  solutions to existing and new Peripheral product problems
• Quick
  turnaround time in Peripheral Products fault resolution
• Ensure
  that Peripheral Products faults that we are unable to resolve are
  escalated within two working days.
• Coordinate
  with all stakeholders in the Bank; Finance, Credit, Business[PBB/CIB],
  branches,  Operations and its other
  support functions[BFC,IBC,GMO] as well as the regulatory Authority [Bank
  Of Uganda [BOU]] to ensure smooth operation of peripheral interfaces.
• Escalation
  and follow-up of integration issues raised to second level support.

• The
  applicant for the Stanbic Bank Officer, Integration Peripheral Support job
  opportunity should hold a first Class or Upper Second university degree in
  IT/ Computer Science
• A
  good understanding of Peripheral Products work and relate with Finacle
• Two
  years of experience in a similar IT environment
• Knowledge
  of Unix & Windows operating systems
• Database
  Management and SQL
• Understanding
  of the Bank’s systems, processes, procedures and data
• Understanding
  the basics of team dynamics and participation in developing and
  maintaining a team culture.

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