Job
Title: IT Support/Android Assistant
Title: IT Support/Android Assistant
Organisation: Living
Goods (LG)
Goods (LG)
Duty Station: Kampala,
Uganda
Uganda
About US:
Living Goods (LG) seeks to
improve the lives of tens of millions of underserved customers by
revolutionizing the way community health is delivered in the developing
world. To do this, Living Goods not only grows its own business
operations, but also dramatically magnifies its impact through large-scale
partnerships. Living Goods supports networks of ‘Avon-like’
micro-entrepreneurs who go door-to-door teaching families how to improve their
health and wealth while selling affordable, high-impact products like basic
medicines, fortified foods, water filters, clean cook stoves, and solar lights.
improve the lives of tens of millions of underserved customers by
revolutionizing the way community health is delivered in the developing
world. To do this, Living Goods not only grows its own business
operations, but also dramatically magnifies its impact through large-scale
partnerships. Living Goods supports networks of ‘Avon-like’
micro-entrepreneurs who go door-to-door teaching families how to improve their
health and wealth while selling affordable, high-impact products like basic
medicines, fortified foods, water filters, clean cook stoves, and solar lights.
Job Summary: The IT
Support/Android Assistant will implement and support Living Goods’ mission
critical mobile tools.
Support/Android Assistant will implement and support Living Goods’ mission
critical mobile tools.
Key Duties and Responsibilities:
The Android Assistant will be
responsible for:
responsible for:
- Setup
of equipment including android phones for the Android application training
sessions - Implement
mobile application upgrades as required - Support
rollout of new applications - Keep
a detailed record of branch systems and mobile devices/application issues
for purposes of reference and implementing improvements - Support
branch staff and Regional Android Field Officer at in-services trainings
and field visits. - Perform
other professional duties as identified within the context of the role as
directed by the organization.
Key Performance Indicators/ Performance Goals:
- Timely
resolution and sign-off of issues - Timely
closure of incidents and fast resolution of issues. - Elimination
of errors and/or rework during update execution
Qualifications, Skills and Experience:
- The
ideal candidate for the Living Goods IT Support/Android Assistant job
should hold a certificate in IT or Computer Science. - Experience
operating and troubleshooting Android smartphones a must. - Willingness
to travel in the field. - Strong
customer focus - Ability
to manage and prioritize many open cases at one time - Excellent
listening and questioning skills, combined with the ability to interact
confidently with clients to establish what the problem is and explain the
solution; - Ability
to prioritize your workload - Excellent
verbal communications skills in both English and one vernacular language. - Ability
to work in a team and independently.
How to Apply:
All suitably qualified and
interested candidates are strongly encouraged to apply online at the web link
below.
interested candidates are strongly encouraged to apply online at the web link
below.
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