Job
Title: IT Associate
Title: IT Associate
Organization: Greenlight
Planet
Planet
Duty Station: Kampala, Uganda
Reports to: HR Associate
About US:
Greenlight Planet is a social,
for-profit business that designs, distributes, and finances solar-powered home energy
products, with an underserved population in mind: the 1.3 billion global
consumers for whom the old-fashioned electrical grid is either unavailable or
too expensive. Over a decade in
business, the company is now a leading global brand in emerging markets across
Asia and Sub-Saharan Africa.
Greenlight’s Sun King™ products provide modern light and energy to 30
million people in more than 60 countries.
for-profit business that designs, distributes, and finances solar-powered home energy
products, with an underserved population in mind: the 1.3 billion global
consumers for whom the old-fashioned electrical grid is either unavailable or
too expensive. Over a decade in
business, the company is now a leading global brand in emerging markets across
Asia and Sub-Saharan Africa.
Greenlight’s Sun King™ products provide modern light and energy to 30
million people in more than 60 countries.
Key Duties and Responsibilities:
- Provide
technical support in the use of personal computer hardware, software, and
specialized mainframe technology or operate a multi- platform, complex
computer environment or monitor the production scheduling, execution, and
successful completion of production jobs; - Set
up and configure desktop computers, peripherals and accounts assigning
security level, Install software and repair hardware and peripherals - Troubleshoot,
repair and maintenance for computer equipment (e.g. microcomputers, disk
drives, and laser printers) test personal computers and peripherals on a network
to diagnose, hardware versus software problems and escalate corrective
procedures to other technical resources as appropriate - Perform
routine security checks on the system; Install repairs and remove wire and
cable lines. - Troubleshoot
and resolve the issues with the helpdesk people, troubleshoot internet
connection on the laptops and Monitor the internet with SIP. - Configure
laptop with forgotten password (Format and install software’s and printer)
and update Windows. - Configure
new machines i3 and i5. (install MS Office, skype, adobe reader, flash
player, java, update windows defender and create a restore point) Diagnose
the printer on the scanning part. - Prepare
monthly IT report as per pre-determined parameters - Undertaking
IT projects as instructed by the IT management
Qualifications, Skills and Experience:
- The
ideal candidate should preferably hold a Bachelor’s Degree in Information
Technology or computer Science. - Two
years’ experience out of which at least 6 months in Customer Service
environment - Strong
capabilities in the following products, platforms and areas of expertise - Microsoft
Windows Server Platforms (2003, 2008, 2012) - Cisco
Switches and Routers and wireless devices - Microsoft
32/64-bit Window Platforms (Windows 7/8/10) - Office
applications’/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and
Network Security, Microsoft SQL Server - Excellent
analytical skills and strategic planning abilities. - Possess
the ability to intervene with crisis management or troubleshooting as
necessary ability to set goals for team members - Ability
to handle multiple tasks at the same time without errors and mistakes - We
are looking for someone who is driven, passionate and excited about the
opportunity to bring honest, affordable, energy to homes in Africa and
Asia.
How to Apply:
All candidates interested in joining Greenlight in the aforementioned
capacity should send their applications online at the link below.
capacity should send their applications online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
find us on our facebook page https://www.facebook.com/UgandanJobline