Fresher IT Associate Jobs – Greenlight Planet

 IT Associate
Organization: Greenlight
Duty Station:  Kampala, Uganda
Reports to: HR Associate
About US:
Greenlight Planet is a social,
for-profit business that designs, distributes, and finances solar-powered home energy
products, with an underserved population in mind: the 1.3 billion global
consumers for whom the old-fashioned electrical grid is either unavailable or
too expensive.  Over a decade in
business, the company is now a leading global brand in emerging markets across
Asia and Sub-Saharan Africa. 
Greenlight’s Sun King™ products provide modern light and energy to 30
million people in more than 60 countries.
Key Duties and Responsibilities: 
  • Provide
    technical support in the use of personal computer hardware, software, and
    specialized mainframe technology or operate a multi- platform, complex
    computer environment or monitor the production scheduling, execution, and
    successful completion of production jobs;
  • Set
    up and configure desktop computers, peripherals and accounts assigning
    security level, Install software and repair hardware and peripherals
  • Troubleshoot,
    repair and maintenance for computer equipment (e.g. microcomputers, disk
    drives, and laser printers) test personal computers and peripherals on a network
    to diagnose, hardware versus software problems and escalate corrective
    procedures to other technical resources as appropriate
  • Perform
    routine security checks on the system; Install repairs and remove wire and
    cable lines.
  • Troubleshoot
    and resolve the issues with the helpdesk people, troubleshoot internet
    connection on the laptops and Monitor the internet with SIP.
  • Configure
    laptop with forgotten password (Format and install software’s and printer)
    and update Windows.
  • Configure
    new machines i3 and i5. (install MS Office, skype, adobe reader, flash
    player, java, update windows defender and create a restore point) Diagnose
    the printer on the scanning part.
  • Prepare
    monthly IT report as per pre-determined parameters
  • Undertaking
    IT projects as instructed by the IT management

Qualifications, Skills and Experience:
  • The
    ideal candidate should preferably hold a Bachelor’s Degree in Information
    Technology or computer Science.
  • Two
    years’ experience out of which at least 6 months in Customer Service
  • Strong
    capabilities in the following products, platforms and areas of expertise
  • Microsoft
    Windows Server Platforms (2003, 2008, 2012)
  • Cisco
    Switches and Routers and wireless devices
  • Microsoft
    32/64-bit Window Platforms (Windows 7/8/10)
  • Office
    applications’/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and
    Network Security, Microsoft SQL Server
  • Excellent
    analytical skills and strategic planning abilities.
  • Possess
    the ability to intervene with crisis management or troubleshooting as
    necessary ability to set goals for team members
  • Ability
    to handle multiple tasks at the same time without errors and mistakes
  • We
    are looking for someone who is driven, passionate and excited about the
    opportunity to bring honest, affordable, energy to homes in Africa and
How to Apply:
All candidates interested in joining Greenlight in the aforementioned
capacity should send their applications online at the link below.
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