Job Title: Information
Technology (IT) Assistant
Technology (IT) Assistant
Organisation: Danish
Refugee Council (DRC)
Refugee Council (DRC)
Duty Station: Uganda
Reports to: Region
IT Officer and Area Program Manager
IT Officer and Area Program Manager
About US:
The Danish Refugee Council
(DRC) is a private, independent, humanitarian organization working on all
aspects of the refugee cause in more than 36 countries throughout the world.
The aim of DRC is to protect refugees and internally displaced persons (IDPs)
against persecution and to promote durable solutions to the problems of forced
migration, on the basis of humanitarian principles and human rights. DRC works
in accordance with the UN Conventions on Refugees and the Code of Conduct for
the ICRC and NGOs in Disaster Relief.
(DRC) is a private, independent, humanitarian organization working on all
aspects of the refugee cause in more than 36 countries throughout the world.
The aim of DRC is to protect refugees and internally displaced persons (IDPs)
against persecution and to promote durable solutions to the problems of forced
migration, on the basis of humanitarian principles and human rights. DRC works
in accordance with the UN Conventions on Refugees and the Code of Conduct for
the ICRC and NGOs in Disaster Relief.
Job Summary: The Information
Technology (IT) Assistant will implement IT support in the main office and
respective field Locations.
Technology (IT) Assistant will implement IT support in the main office and
respective field Locations.
Key Duties and Responsibilities:
- Control
and maintain IT systems such as to minimize IT service downtime - Assist
in performing software installations and support day-to-day systems
operations. - Trouble
shooting the LAN. - Hardware
and software support. - Ensure
that the anti-virus within the organization is updated on a timely basis. - Performing
preventive maintenance service on the IT equipment on a scheduled basis. - Perform
general repairs on IT equipment and peripherals as instructed - Support
to maintain an inventory schedule of all IT equipment and software in use
and in the store, through diagnosing their status and performance. - Maintain
a record of all equipment received for repairs and maintenance. - Ensure
that internet invoices are received on time and forwarded to finance for
payment - Provide
help desk and technical support to the users. - Provide
Simple guidelines training to the staff during service time. - Report
on API on a monthly basis to the Kampala co-ordination Office - Respond
to and resolve IT service outages by determining the probable cause,
contacting the service providers where necessary and escalating if necessary
Qualifications, Skills and Experience:
- The
ideal candidate for the Danish Refugee Council (DRC) Information
Technology (IT) Assistant job placement must hold a BSC IT/Computer
science or any relevant field. - Two
years of experience in a busy IT environment, e.g. as an Intern - Knowledge
of Windows based environment, Windows Operating System, Server 2008, 2012 - A+,
N+, CCNA certification - Web
Design – HTML and CSS - Good
communication skills. - Flexible
person and ready to work on odd hours. - Self-motivated.
- Team
player.
How to Apply:
All suitably qualified and
interested candidates should send their applications including;
interested candidates should send their applications including;
- A cover letter (1 page) in which you
explain why you are interested in the position and how you meet the
qualities and qualifications criteria - Concise and accurate CV (maximum 3
pages). The CV should include information about your qualification,
relevant training courses, Work experience, name and contact details of 3
relevant references.
All applications should be sent
to [email protected] clearly indicating position name in the subject
line.
to [email protected] clearly indicating position name in the subject
line.
Deadline: 9th April 2018
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