Job Title: ERP Support Officer
Organisation: Medecins
Sans Frontieres (MSF)
Sans Frontieres (MSF)
Duty Station: Kampala,
Uganda
Uganda
About US:
Medecins Sans Frontieres
Switzerland (MSF-CH) is an international, independent, medical humanitarian
organisation that delivers emergency aid to people affected by armed conflict,
natural disasters and exclusion from healthcare.
Switzerland (MSF-CH) is an international, independent, medical humanitarian
organisation that delivers emergency aid to people affected by armed conflict,
natural disasters and exclusion from healthcare.
Key Duties and Responsibilities:
- Management
of the request for support (RT) tickets (answering, commenting and
managing the open tickets) with the support of the Supply Systems Referent
if needed. - If
needed, participate to the implementation of UF in new project/mission - Support
to the daily support needs of the MSF missions with remote or on-site
additional sup-port - Dispatch
of the unresolved bugs or questions to the HQ Referent - Documentation
of the support given to the users. - Checking
regularly the mission instances and reports the findings in order to
improve data quality - Maintaining
a global overview on the most recurring issues faced by the missions and
the missions asking the most for support to evaluate the support /
improvement possibilities. - Support
to the training needs of the countries with remote or on-site additional
trainings if needed. - Will
act as support helpdesk for all supply ERP users
Qualifications, Skills and Experience:
- The
applicant for the MSF ERP Support Officer job placement should hold a University
degree/diploma in Supply Chain Management and/or University degree or
certification in Enterprise Resource Planning technologies and/or
University degree/ diploma in Information Systems Management - Previous
experience in ERP implementation/support and Supply chain management is
mandatory - Experience
in MSF supply chain at management level is an asset - Excellent
analytical skills, data management, reporting, data analysis and
proactivity. Customer oriented - Capacity
for troubleshooting and solving complex issues, outstanding oral and
written communication skills, Training development and facilitation skills - Excellent
organizational skills, rigour, flexibility, ability to work with
multi-disciplinary and multi-cultural people, open-minded, ability to listen
and sensitivity to support users. - The
ability to focus on task (self-management), proactive monitoring and
management skills. - Language:
English and French
mandatory and Swahili an asset
How to Apply:
All suitably qualified
applicants should send their application letters and detailed CVs merged
together as one PDF or word document to the HR department of MSF Switzerland
via email to:
applicants should send their application letters and detailed CVs merged
together as one PDF or word document to the HR department of MSF Switzerland
via email to:
Deadline: 20th April 2018
For more of the latest jobs,
please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline
please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline