The Ugandan Jobline

• Management
  of the request for support (RT) tickets (answering, commenting and
  managing the open tickets) with the support of the Supply Systems Referent
  if needed.
• If
  needed, participate to the implementation of UF in new project/mission
• Support
  to the daily support needs of the MSF missions with remote or on-site
  additional sup-port
• Dispatch
  of the unresolved bugs or questions to the HQ Referent
• Documentation
  of the support given to the users.
• Checking
  regularly the mission instances and reports the findings in order to
  improve data quality
• Maintaining
  a global overview on the most recurring issues faced by the missions and
  the missions asking the most for support to evaluate the support /
  improvement possibilities.
• Support
  to the training needs of the countries with remote or on-site additional
  trainings if needed.
• Will
  act as support helpdesk for all supply ERP users

• The
  applicant for the MSF ERP Support Officer job placement should hold a University
  degree/diploma in Supply Chain Management and/or University degree or
  certification in Enterprise Resource Planning technologies and/or
  University degree/ diploma in Information Systems Management
• Previous
  experience in ERP implementation/support and Supply chain management is
  mandatory
• Experience
  in MSF supply chain at management level is an asset
• Excellent
  analytical skills, data management, reporting, data analysis and
  proactivity. Customer oriented
• Capacity
  for troubleshooting and solving complex issues, outstanding oral and
  written communication skills, Training development and facilitation skills
• Excellent
  organizational skills, rigour, flexibility, ability to work with
  multi-disciplinary and multi-cultural people, open-minded, ability to listen
  and sensitivity to support users.
• The
  ability to focus on task (self-management), proactive monitoring and
  management skills.
• Language:
  English and French
  mandatory and Swahili an asset

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